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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55503 results

Leicestershire County Council (24 023 502)

Statement Upheld School transport 14-Jan-2026

Summary: The Council was at fault for failing to ensure Y’s final amended Education, Health and Care (EHC) Plan was issued within statutory timescales following the annual review. The Council was also at fault for failing to consider the relevant circumstances of Y’s school transport application when deciding to award them a personal travel budget instead of council organised transport. The Council has agreed to apologise and make a payment to remedy the distress, frustration and uncertainty caused.
Sheffield City Council (25 000 249)

Statement Upheld Disabled children 14-Jan-2026

Summary: The Council has accepted fault in that it did not carry out a parent/carer’s needs assessment as requested by the complainant. The complainant did not consider the Council recognised the avoidable distress which this had caused her and her family. We have recommended a way to remedy that injustice which the Council has accepted. Therefore, we have completed our investigation and are closing the complaint.
Lincolnshire County Council (25 001 100)

Statement Closed after initial enquiries Assessment and care plan 14-Jan-2026

Summary: We will not investigate Mr X’s complaint about poor communication and not providing enough funding for care. There is not enough evidence of injustice to justify an investigation.
Salford City Council (25 001 896)

Statement Closed after initial enquiries Allocations 14-Jan-2026

Summary: We will not investigate Ms X’s complaint about her housing register application because there is not enough evidence of fault to justify investigating.
Staffordshire County Council (25 002 190)

Statement Upheld Special educational needs 14-Jan-2026

Summary: Ms X complained about the way the Council carried out an annual review of Y’s Education, Health and Care Plan. The Council was at fault for failing to complete the annual review as it should have done. The Council has agreed to apologise and make a payment to reflect the injustice caused.
Hampshire County Council (25 002 733)

Statement Upheld Special educational needs 14-Jan-2026

Summary: Mrs X complained the Council failed to issue her daughter’s EHC Plan within the statutory timescale, failed to make a decision on her requests for alternative provision and failed to make appropriate full time alternative provision. There is fault as the statutory timescale was not met and the Council did not consider the request for alternative provision which caused distress to Mrs X and her daughter. The Council agrees to reimburse the tuition costs paid by Mrs X.
Wiltshire Council (25 003 433)

Statement Not upheld Antisocial behaviour 14-Jan-2026

Summary: Miss X complained the Council failed to act on repeated reports of anti-social behaviour. We have found no evidence of fault in the Council’s actions.
London Borough of Harrow (25 004 157)

Statement Upheld Homelessness 14-Jan-2026

Summary: Mr X complained about the Council’s handling of his homelessness application. He says the Council mishandled this which resulted in him staying longer in his existing property and incurring extra rental costs. We found the Council at fault. It should apologise and make payments to Mr X to recognise the injustice caused.
Brighton & Hove City Council (25 006 228)

Statement Upheld Refuse and recycling 14-Jan-2026

Summary: We will not investigate this complaint about the complainant’s assisted refuse and recycling collections not being carried out properly. The Council has taken action which is a satisfactory way to address the complaint.
Leicestershire County Council (25 007 401)

Statement Closed after initial enquiries Street furniture and lighting 14-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to reposition a bus stop pole. This is because there is insufficient evidence of fault by the Council.

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