Decision search
Your search has 59748 results
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London Borough of Hackney (25 020 992)
Statement Closed after initial enquiries Homelessness 20-Aug-2026
Summary: We will not exercise discretion to investigate Miss X’s complaint about the heating in her temporary accommodation from 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We will not investigate her complaints about suitability and safeguarding during her stay in her previous accommodation. It was reasonable for her to ask for a review of suitability under the homelessness legislation.
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Westmorland and Furness Council (25 021 454)
Statement Upheld Special educational needs 20-Aug-2026
Summary: We have discontinued our investigation into Mrs X’s complaint about the delay holding her son’s annual review and finalising his Educational, Health and Care plan. During our investigation the Council apologised to Mrs X and offered to pay her a suitable financial remedy for the delay in holding the annual review, so further investigation would not lead to a different outcome. The delay in finalising the plan has not resulted in a significant injustice, and we have not investigated this matter further.
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Slough Borough Council (25 022 240)
Statement Closed after initial enquiries Safeguarding 20-Aug-2026
Summary: We will not investigate this complaint about how the Council handled a safeguarding alert Ms X raised about herself. There is not enough evidence of fault to justify an investigation. We cannot investigate Ms X’s complaint that the Council failed to appoint a specialist advocate because she has started legal proceedings.
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Surrey County Council (25 023 087)
Statement Closed after initial enquiries Other 20-Aug-2026
Summary: We will not investigate Mr X’s complaint that the Council failed to take appropriate steps to protect his child’s welfare. There is not enough evidence of fault to warrant an investigation.
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London Borough of Haringey (25 023 893)
Statement Closed after initial enquiries Special educational needs 20-Aug-2026
Summary: We will not investigate this complaint about the process of reviewing and amending the complainant’s child’s Education Health and Care plan. The complaint about matters which took place before 2025 is late and there are no good reasons to consider it now. The later aspects of the complaint have already been upheld, or could reasonably have been the subject of appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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London Borough of Lambeth (25 025 996)
Statement Closed after initial enquiries Other 20-Aug-2026
Summary: We will not investigate this complaint about flooding from a council owned property causing damage to Mrs X’s property. This is because it is reasonable to expect Mrs X to go to court.
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Charnwood Borough Council (25 026 274)
Statement Closed after initial enquiries Other 20-Aug-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s property damage. This is because it is reasonable to expect Mr X to go to court.
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Bolsover District Council (25 026 663)
Statement Closed after initial enquiries Other 20-Aug-2026
Summary: We will not investigate X’s complaint that the Council defamed them. We cannot determine whether the Council defamed X or should pay compensation. These are matters for the courts.
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Hertfordshire County Council (25 026 761)
Statement Upheld Special educational needs 20-Aug-2026
Summary: Miss X complained about the Council’s failure to provide her child, Y, with school placement, full-time education and with the provision set out in Y’s Education, Health and Care Plan. Miss X also complained the Council failed to provide her with respite support. There was fault by the Council which caused injustice to Y and Miss X. The Council will take action to remedy the injustice caused.
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London Borough of Camden (25 026 823)
Statement Closed after initial enquiries Private housing 20-Aug-2026
Summary: We will not investigate this complaint about the Council’s failure to investigate officer conduct in relation to Tribunal proceedings. This is because it concerns matters that have already been decided by a Tribunal, so we have no remit to do so.