What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Oxford City Council (25 016 938)

    Statement Closed after initial enquiries Licensing 30-Jun-2026

    Summary: We will not investigate Ms X’s complaint about the Council’s decision not to wave an unpaid land charge, and the potential impact on the renewal of her selective licence. The complaint is late and there are no good reasons to investigate the complaint now.

  • London Borough of Barnet (25 019 989)

    Statement Closed after initial enquiries Council tax 30-Jun-2026

    Summary: We will not investigate this complaint about a council tax single person discount. This is because the complaint is late and there is no good reason for this. Miss X could have appealed to a Tribunal and there is not enough evidence of fault in recent recovery action.

  • Chichester District Council (25 020 549)

    Statement Closed after initial enquiries Enforcement 30-Jun-2026

    Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against the change of use of a hotel near his home. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

  • Royal Borough of Greenwich (25 020 655)

    Statement Closed after initial enquiries Allocations 30-Jun-2026

    Summary: We will not investigate this complaint about Ms X’s priority on the Council’s housing register. This is because there is not enough evidence of fault to justify further investigation.

  • East Sussex County Council (25 021 131)

    Statement Upheld Special educational needs 30-Jun-2026

    Summary: We will not investigate this complaint about the Council’s failure to provide educational provision. This is because part of the complaint is closely related to issues which have been appealed to the tribunal. The Council has upheld the remaining issues and an investigation by the Ombudsman is unlikely to lead to a different outcome.

  • Wigan Metropolitan Borough Council (25 021 739)

    Statement Closed after initial enquiries Child protection 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s children’s services involvement with his family. There is not enough evidence of fault by the Council and further investigation cannot achieve the outcome Mr X wants.

  • Fenland District Council (25 021 868)

    Statement Closed after initial enquiries Enforcement 30-Jun-2026

    Summary: We will not investigate this complaint about the Council deciding not to take planning enforcement action against the removal of trees at a development next to the complainant’s property. There is insufficient evidence of fault in the way the Council reached its planning enforcement decision, and an investigation by the Ombudsman will not change that outcome.

  • Hertsmere Borough Council (25 021 923)

    Statement Closed after initial enquiries Enforcement 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about how the Council has dealt with planning enforcement matters relating to the unfinished conversion of a building near his property. There is insufficient significant personal injustice to him stemming from the matters complained of to warrant us investigating.

  • North Northamptonshire Council (25 021 988)

    Statement Closed after initial enquiries Special educational needs 30-Jun-2026

    Summary: We cannot investigate this complaint about a school’s dealings with the Council. The school is a public body. The law prevents us from investigating complaints by public bodies.

  • Barnsley Metropolitan Borough Council (25 022 408)

    Statement Closed after initial enquiries Trees 30-Jun-2026

    Summary: We will not investigate this complaint about the Council cutting a hedge outside Miss Y’s property without her consent. This is because we could not add to the previous investigation by the Council and further investigation would not lead to a different outcome.

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