Decision search
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Statement Closed after initial enquiries Council tax 30-Jun-2026
Summary: We will not investigate this complaint about council tax administration as it is unlikely we will find fault causing a significant injustice and we cannot achieve the outcome the complainant seeks.
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London Borough of Newham (25 029 424)
Statement Closed after initial enquiries Other 30-Jun-2026
Summary: We cannot investigate Miss X’s complaint about the accuracy and content of a social work report because the matter was before a court, and the law says we cannot investigate.
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London Borough of Newham (25 031 989)
Statement Closed after initial enquiries School admissions 30-Jun-2026
Summary: We will not investigate Mrs X’s complaint about the information provided and process to apply for an out of cohort school admission. There is insignificant injustice to Mrs X and we are unlikely to achieve more than the service improvement proposed.
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Kirklees Metropolitan Borough Council (26 000 977)
Statement Closed after initial enquiries Enforcement 30-Jun-2026
Summary: We will not investigate the Council’s decision not to take planning enforcement action concerning works near a railway embankment. Even if there has been Council fault in the Council’s response to his complaint, the matter does not cause Mr X sufficient significant personal injustice to warrant an investigation. We also cannot achieve the outcome Mr X seeks.
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London Borough of Harrow (26 001 140)
Statement Not upheld Other 30-Jun-2026
Summary: We are discontinuing our investigation because the complainant has the option to take his complaints to the third stage of the statutory Children Act complaints procedure.
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Transport for London (26 001 698)
Statement Closed after initial enquiries Public transport 30-Jun-2026
Summary: We cannot investigate this complaint about Transport for London’s handling of Miss X’s appeal against a penalty fare notice. This is because Miss X has made a claim against Transport for London in relation to the matter, at court.
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Transport for London (26 001 754)
Statement Closed after initial enquiries Public transport 30-Jun-2026
Summary: We will not investigate this complaint about Transport for London’s handling of Miss X’s compensation claim. This is because it would be reasonable for Miss X to take the matter to court.
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London Borough of Lambeth (26 002 132)
Statement Closed after initial enquiries Other 30-Jun-2026
Summary: We will not investigate this complaint about a breach of confidentiality. The Information Commissioner is better placed to consider and decide complaints about data protection.
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London Borough of Lewisham (26 005 374)
Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2026
Summary: We will not investigate this complaint about the Council’s maintenance of a cycleway, or an associated claim for damaged property because of poor road surface treatment. This is because X has an alternative legal remedy available to them, to address their complaints. And given only the courts can decide on both aspects, and we could not do so in either case, it is reasonable to expect them to use their legal remedy.
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East Sussex County Council (26 006 427)
Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2026
Summary: We will not investigate Mr C’s complaint that his car was damaged by a large pothole which the Council had failed to repair. This is because it is reasonable for Mr C to pursue his compensation claim at court.