Decision search
Your search has 59748 results
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London Borough of Croydon (25 007 706)
Statement Upheld Homelessness 20-Aug-2026
Summary: Miss X complained about the Council’s handling of her homelessness application including delay in providing interim accommodation and deciding her homelessness application. It also failed to review the suitability of the accommodation it provided to her. We found fault by the Council on all matters. The Council agreed to apologise, reimburse Miss X for the costs she incurred during the period it did not provide her with interim accommodation and make her a symbolic payment.
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London Borough of Hillingdon (25 009 548)
Statement Closed after initial enquiries Safeguarding 19-Aug-2026
Summary: We will not investigate Miss X’s complaint about how the Council handled two safeguarding enquiries. There is either not enough evidence of fault or significant injustice to warrant an investigation, or we could not achieve anything meaningful.
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Surrey County Council (25 011 300)
Statement Upheld Assessment and care plan 19-Aug-2026
Summary: We found there was fault in the way the Council’s Adult Social Care Team considered Y’s need for a residential or supported living placement. We found the errors and delays caused Y to miss out on five weeks of education and caused frustration and distress. We recommended a payment, an apology and review of procedures and training.
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London Borough of Haringey (25 011 890)
Statement Upheld Homelessness 19-Aug-2026
Summary: Ms X complains the Council failed to move her to more suitable temporary accommodation when it decided her accommodation was unsuitable causing distress. We found fault as the Council delayed carrying out a rehousing assessment under its transfer policy. We have recommended a suitable remedy for the injustice caused in this case, so we have completed our investigation.
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Swindon Borough Council (25 013 443)
Statement Upheld Fostering 19-Aug-2026
Summary: Mr and Mrs Y complained about the Council's handling of safeguarding concerns raised about their care of two foster children. Although the Council has already upheld part of the complaint, shortcomings in its complaint investigation meant the substantive concerns were not fully addressed. We found fault in the Council's handling of the safeguarding process and complaint which caused uncertainty and distress. The Council will make a symbolic payment and invite Mr and Mrs Y to provide a written account to be placed on the Council’s records.
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Milton Keynes Council (25 015 081)
Statement Upheld Homelessness 19-Aug-2026
Summary: Mr X complained about the way the Council dealt with his homeless application. We found fault by the Council due to delay in dealing with his homeless application and review request which delayed his right to request a review and meant he was deprived of suitable accommodation. The Council has agreed to apologise, make a symbolic payment to Mr X and make service improvements.
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Spelthorne Borough Council (25 017 347)
Statement Closed after initial enquiries Refuse and recycling 19-Aug-2026
Summary: We will not investigate this complaint about Mr X’s waste bins being left at the end of the road following collection. This is because any injustice is not significant enough to warrant further investigation.
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Kingston Upon Hull City Council (26 014 820)
Statement Closed after initial enquiries Highway repair and maintenance 19-Aug-2026
Summary: We will not investigate Mr X’s complaint about road resurfacing works that damaged his car. This is because it would be reasonable for Mr X to take the Council to court to determine liability for the claimed damage. And we would not investigate the linked concerns about officer conduct and complaint handling when we are not looking at the core complaint.
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London Borough of Harrow (26 014 995)
Statement Closed after initial enquiries Other 19-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his subject access requests and personal information in connection with a penalty charge notice. This is because there is another more suitable body better placed to consider.
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Rossendale Borough Council (25 018 815)
Statement Closed after initial enquiries Planning applications 19-Aug-2026
Summary: We will not investigate Mrs X’s complaint about the way the Council dealt with a planning application. We do not consider Mrs X has suffered a significant personal injustice which warrants an investigation.