Decision search
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London Borough of Barking & Dagenham (24 019 862)
Statement Closed after initial enquiries Parking and other penalties 26-Feb-2025
Summary: We will not investigate this complaint about a moving traffic penalty charge notice as Mr X can ask the court to consider his case.
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Bath and North East Somerset Council (24 020 037)
Statement Closed after initial enquiries Parking and other penalties 26-Feb-2025
Summary: We cannot investigate this complaint about a parking penalty charge notice as this matter has been before a tribunal and is no longer therefore within our legal remit.
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Oldham Metropolitan Borough Council (24 020 159)
Statement Closed after initial enquiries Council tax 26-Feb-2025
Summary: We will not investigate this complaint about Council tax debt because there is no evidence of fault and there is a right of appeal to a Valuation Tribunal.
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North Somerset Council (24 020 314)
Statement Closed after initial enquiries Other 26-Feb-2025
Summary: We will not investigate Mr B’s complaint about the Council not responding to his request for records. This is because the Information Commissioner is better placed to consider this matter.
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Sunderland City Council (24 020 536)
Statement Closed after initial enquiries Parking and other penalties 26-Feb-2025
Summary: We will not investigate Mr C’s complaint that the Council wrongly issued him with a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Mr C to put in an appeal to the Traffic Penalty Tribunal.
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Leicestershire County Council (24 013 530)
Statement Upheld Charging 26-Feb-2025
Summary: Mr X complained the Council did not provide detailed information about the cost of his mother’s care when the care was arranged, which meant the family were not able to make an informed choice about it. We asked the Council to remedy the injustice caused and it agree to apologise, make a symbolic payment to Mr X and to remind relevant staff of the importance of providing as much information possible about the likely costs of care when it is arranged.
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London Borough of Brent (23 015 429)
Statement Upheld Assessment and care plan 26-Feb-2025
Summary: Ms X complains the Council delayed in carrying out an agreed increase in her son’s (Mr Y) care package and, despite accepting its fault, has failed to remedy the injustice this caused. The Council accepts it initially failed to respond properly to Ms X’s complaint and that it delayed in carrying out the agreed increase in Mr Y’s care package. It has offered to reduce an outstanding debt arising from the historic mismanagement of Mr Y’s direct payments by £5,150, to remedy the injustice caused by having to provide extra support for him. The Council needs to pay £9,000 to the family (Ms X and Mr Y’s siblings) and £150 directly to Ms X, without reducing the outstanding debt.
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North Tyneside Metropolitan Borough Council (23 018 350)
Statement Upheld Alternative provision 26-Feb-2025
Summary: Miss F complained the Council failed to arrange alternative provision for her daughter. We found fault which caused a loss of education and distress. The Council has agreed to make a payment to Miss F for the educational benefit of her daughter to remedy that injustice.
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London Borough of Tower Hamlets (23 018 779)
Statement Upheld Special educational needs 26-Feb-2025
Summary: Mrs X complained about the Council’s failure to provide support for her child’s special educational needs and its handling of the Education, Health and Care Plan process. We found the Council was at fault because it took too long to issue two amended plans. This created uncertainty for Mrs X. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment to Mrs X. It should also take action to improve it processes.
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Eastbourne Borough Council (23 019 196)
Statement Upheld Private housing 26-Feb-2025
Summary: Ms X complained that the Council failed to take effective action against her former landlord for disrepair at her rented home. We found the Council to have acted with fault because it failed to provide information to Ms X, investigate some areas of disrepair and acknowledge her initial complaint. This caused distress and uncertainty to Ms X. To remedy this injustice, the Council has agreed to apologise and make a modest symbolic payment to Ms X. We did not find fault with the Council’s overall assessment of disrepair and lack of formal enforcement action.