Decision search
Your search has 59748 results
-
Cambridgeshire County Council (25 013 012)
Statement Upheld Special educational needs 20-Aug-2026
Summary: Mr X complained the Council failed to complete an Education, Health and Care needs assessment for his son within statutory timeframes, and he was not attending school full time. We found the Council at fault with its significant delays and not properly considering its alternative provision duty, causing significant frustration and uncertainty. The Council agreed to apologise and make symbolic payments to recognise the injustice caused. It also agreed to take action to improve its services.
-
St Helens Metropolitan Borough Council (25 014 594)
Statement Upheld Special educational needs 20-Aug-2026
Summary: The Council failed to process and deal with the transfer of an Education, Health and Care (EHC) Plan from another council area in line with law and statutory guidance for Mrs X’s son, Mr Z. It failed to hold an annual review before amending Mr Z’s Plan and failed to put in place any education between September 2025 and March 2026. The Council agreed to apologise to Mr Z and Mrs X and make a payment to acknowledge the injustice caused. It also agreed to carry out an organisational action plan to ensure it processes transferred EHC Plans in line with law and guidance in the future.
-
Milton Keynes Council (25 014 638)
Statement Upheld Special educational needs 20-Aug-2026
Summary: Miss X complains the Council has not carried out any annual reviews for her Education, Health and Care Plan for five years. Miss X says this has caused her distress and meant she has not been able to access education. We have found fault in the Councils actions for failing to complete an annual review and failing to provide Miss X with education. The Council has agreed to write to Miss X to issue an apology, pay her a symbolic payment and complete service improvements.
-
Statement Upheld Alternative provision 20-Aug-2026
Summary: Miss X complained that the Council failed to arrange suitable alternative education for her son, B, after his school closed. She said this caused B to miss out on education for a significant period which affected his wellbeing and caused her uncertainty and inconvenience. We found the Council at fault for failing to secure an alternative school place or other educational provision for B for a prolonged period. The Council has apologised and made a symbolic payment to Miss X in acknowledgement of the injustice caused. It has also made improvements to its service. We consider these to be suitable remedies.
-
Suffolk County Council (25 015 795)
Statement Upheld Special educational needs 20-Aug-2026
Summary: There was fault by the Council. The Council responded to Mrs X’s concerns, but it did not ensure she was involved in the development of her son’s targets. There were also some discrepancies between the Education Health and Care Plan, and the education her son received. This caused Mrs X worry and frustration, and the Council will apologise to Mrs X for the impact on her.
-
Statement Upheld Special educational needs 20-Aug-2026
Summary: Miss X complained the Council delayed arranging and funding provision in her son B's Education, Health and Care (EHC) Plan. She also complained about delays in the EHC annual review process. We found the Council at fault for the delays and loss of provision. This caused B significant distress and Miss X avoidable stress, frustration and financial difficulty. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.
-
Cambridgeshire County Council (25 017 677)
Statement Upheld Special educational needs 20-Aug-2026
Summary: Mrs X complained that the Council delayed carrying out a phase transfer review for her son and did not rectify errors in annual review documentation. We have found that the Council was at fault. However, it has already offered a suitable remedy. We have not investigated Mrs X's complaint about the implementation of her son’s 2024 Education, Health and Care plan. This complaint is late and there is no good reason why Mrs X could not have complained to us sooner.
-
London Borough of Islington (26 014 994)
Statement Closed after initial enquiries Parking and other penalties 20-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to issue a partial refund for a Penalty Charge Notice. There is not enough evidence of fault by the Council and there is no worthwhile outcome achievable by our involvement. We will not investigate Mr X’s further complaint about how the Council handled his request for information. The Information Commissioner’s Office is better placed to consider it.
-
Stoke-on-Trent City Council (26 015 061)
Statement Closed after initial enquiries Safeguarding 20-Aug-2026
Summary: We will not investigate this complaint about the content of a Safeguarding Adults Report. This is because the complaint is late and there is no good reason Mrs X did not complain to us sooner.
-
Staffordshire County Council (26 015 064)
Statement Closed after initial enquiries Safeguarding 20-Aug-2026
Summary: We will not investigate this complaint about the content of a Safeguarding Adults Report. This is because the complaint is late and there is no good reason Mrs X did not complain to us sooner.