Decision search
Your search has 59748 results
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Sefton Metropolitan Borough Council (26 008 406)
Statement Closed after initial enquiries School admissions 23-Aug-2026
Summary: We will not investigate Miss X’s complaint about the outcome of a school admissions appeal panel. There is not enough evidence of fault to justify investigating.
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Wakefield Metropolitan District Council (26 009 011)
Statement Closed after initial enquiries Parking and other penalties 23-Aug-2026
Summary: We will not investigate this complaint about the Council’s failure to respond to representations against a penalty charge notice. This is because it would be reasonable for Mr X to wait for the Council to register the unpaid penalty charge notice as a debt with the court and then apply to challenge the Council’s escalation of the case by making a witness statement.
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Birmingham City Council (26 009 384)
Statement Closed after initial enquiries School transport 23-Aug-2026
Summary: We will not investigate this complaint about the Council’s decision not to provide free transport to school for Ms X’s child. This is because there is not enough evidence of fault to warrant an investigation.
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Sunderland City Council (26 009 903)
Statement Closed after initial enquiries School admissions 23-Aug-2026
Summary: We will not investigate this complaint about a school allocation for Miss X’s child. There is not enough evidence of fault in how the Council reached its decision to warrant further investigation.
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London Borough of Hillingdon (26 007 669)
Statement Closed after initial enquiries Trees 22-Aug-2026
Summary: We will not investigate this complaint about the Council’s response to the complainant’s request for work to a highway tree. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.
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North Northamptonshire Council (26 008 407)
Statement Closed after initial enquiries Other 22-Aug-2026
Summary: We cannot investigate this complaint because it concerns a report produced for the Family Court. The law prevents us from considering the content or preparation of court reports.
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Birmingham City Council (26 009 471)
Statement Closed after initial enquiries Trees 22-Aug-2026
Summary: We will not investigate this complaint about the Council’s response to a request for works to a highway tree. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Norfolk County Council (25 029 378)
Statement Closed after initial enquiries Child protection 21-Aug-2026
Summary: We cannot investigate this complaint about the Council’s involvement in Mr X’s child’s case. We have no power in law to investigate matters that have been considered in court. It was reasonable for Mr X to raise his concerns as part of the related court proceedings. We also could not achieve a worthwhile outcome.
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New Forest District Council (25 031 397)
Statement Closed after initial enquiries Refuse and recycling 21-Aug-2026
Summary: We will not investigate this complaint about the Council’s introduction of a new waste collection service. This is because the law prevents us investigating something affecting most of the residents in the Council’s area. In any event, there is insufficient evidence of fault to warrant further investigation.
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Wirral Metropolitan Borough Council (25 012 927)
Statement Upheld Special educational needs 20-Aug-2026
Summary: Ms X complained the Council named a school in her daughter’s Education, Health and Care (EHC) Plan that was unable to meet her daughter’s needs and refused to hold an urgent review of the EHC Plan. Mrs X also complained the Council failed to provide a suitable education or the provision specified in her daughter’s EHC Plan for a whole school year. We found the failure to hold an annual review within the statutory timeframes is fault. As is the Council’s failure to ensure Y received a suitable education or the provision set out in her EHC Plan. This fault has caused Ms X and Y an injustice. The Council will apologise to Ms X and Y and make payments to Ms X.