What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Essex County Council (25 024 859)

    Statement Closed after initial enquiries Other 30-Jun-2026

    Summary: We cannot investigate this complaint about the content of a report the Council produced for family court proceedings. The law says we cannot investigate what happens in court.

  • Lancashire County Council (25 025 003)

    Statement Closed after initial enquiries Other 30-Jun-2026

    Summary: We cannot investigate this complaint about the Council’s child protection involvement with Mrs X’s family. The family courts have considered the case, so the law prevents us from investigating the matters Mrs X complains about. The Information Commissioner is best placed to consider how the Council handled Mrs X’s data.

  • West Sussex County Council (25 025 045)

    Statement Upheld Special educational needs 30-Jun-2026

    Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

  • Royal Borough of Greenwich (25 025 609)

    Statement Closed after initial enquiries Fostering 30-Jun-2026

    Summary: We will not investigate this complaint about how the Council dealt with Ms X’s complaint about foster care arrangements. This is because there is no worthwhile outcome achievable by doing so.

  • Dorset Council (25 026 478)

    Statement Closed after initial enquiries Other 30-Jun-2026

    Summary: We cannot investigate Mr X’s complaint about the content or preparation of a social work report. This is because the report is now being considered by a court, and the law says we cannot investigate.

  • Milton Keynes Council (25 026 479)

    Statement Closed after initial enquiries Special educational needs 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s refusal to carry out an Education, Health and Care needs assessment for his child. This is because Mr X used his right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).

  • Gloucester City Council (25 027 394)

    Statement Closed after initial enquiries Refuse and recycling 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council not completing his bulky waste collection. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

  • St Helens Metropolitan Borough Council (25 027 830)

    Statement Closed after initial enquiries Refuse and recycling 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s decision he would need to pay for a replacement bin after his was damaged. This is because there is insufficient evidence of fault by the Council here to warrant an investigation.

  • London Borough of Tower Hamlets (25 028 170)

    Statement Closed after initial enquiries Parking and other penalties 30-Jun-2026

    Summary: We will not investigate this complaint about the Council’s handling of an application to renew a parking permit. This is because there is not enough evidence of fault to justify investigating.

  • London Borough of Sutton (25 028 276)

    Statement Closed after initial enquiries Parking and other penalties 30-Jun-2026

    Summary: We will not investigate this complaint about the Council’s decision to refuse Mr X’s application for a vehicle crossover. This is because there is insufficient evidence of fault to justify investigating.

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