What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Mole Valley District Council (25 023 227)

    Statement Closed after initial enquiries Parking and other penalties 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about a planning decision in 2021 and the Council’s more recent actions related to parking provision near his home. Part of the complaint is late. There is insufficient evidence of fault in its more recent actions, and an investigation would not lead to a different outcome.

  • Birmingham City Council (25 023 540)

    Statement Closed after initial enquiries Child protection 30-Jun-2026

    Summary: We will not investigate this complaint about the Council’s handling of the children’s statutory complaints procedure. There is not enough evidence of fault to justify an investigation.

  • Dorset Council (25 023 727)

    Statement Closed after initial enquiries Planning applications 30-Jun-2026

    Summary: We will not investigate this complaint about the time taken by the Council to determine a planning application as the result of an alleged procedural error. Mrs X had a right of appeal to the Planning Inspector it would have been reasonable to use

  • Gateshead Metropolitan Borough Council (25 023 844)

    Statement Closed after initial enquiries Disabled children 30-Jun-2026

    Summary: We will not investigate this complaint about Blue Badge awards. This is because there is not enough evidence of fault to justify investigating.

  • Warwick District Council (25 024 305)

    Statement Closed after initial enquiries Homelessness 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application. There is not enough evidence of fault to justify investigating. If Mr X disagrees with the Council’s review decision, it is reasonable for him to use his right of appeal to the County Court.

  • Surrey County Council (25 024 350)

    Statement Closed after initial enquiries Drainage 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council not taking enough action to prevent flooding in front of his business. There is not enough evidence of fault by the Council to warrant further investigation.

  • London Borough of Havering (25 024 353)

    Statement Closed after initial enquiries Other 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about data processing or the conduct of a Social Worker. This is because there are other bodies better placed to consider these matters. We will not investigate the Council’s complaint handling because the Council already remedied the injustice caused and an investigation is unlikely to achieve anything further.

  • London Borough of Wandsworth (25 024 386)

    Statement Closed after initial enquiries Parking and other penalties 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s response to reports of parking obstructions outside his home. This is because there is insufficient evidence of fault by the Council to justify an investigation. In addition, the Council has already considered the concerns raised and taken appropriate action within its powers. Further investigation by the Ombudsman would be unlikely to achieve a different outcome.

  • Buckinghamshire Council (25 024 669)

    Statement Upheld Special educational needs 30-Jun-2026

    Summary: We have upheld this complaint about the Council’s failure to complete an Education, Health and Care Needs Assessment for Miss X’s child within the statutory timescale. The Council has agreed to provide a suitable remedy, and this removes the need for us to investigate.

  • St Helens Metropolitan Borough Council (25 024 777)

    Statement Closed after initial enquiries Other 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s Child and Family Assessment. Mr X’s complaint about the content of the assessment is better suited to the Information Commissioner’s Office. Mr X’s complaint about contact with his children is better considered by a court.

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