What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Decision search


What's this ?
  • Organisation
  • Decision type

  • Reference number
  • Date range

     

  • Sort Results

Show advanced search

Your search has 58735 results

  • City of Bradford Metropolitan District Council (25 023 340)

    Statement Closed after initial enquiries Enforcement 06-Jul-2026

    Summary: We will not investigate Dr X’s complaint about a lack of planning enforcement action taken by the Council. This is because there is not enough fault to warrant an investigation.

  • Sefton Metropolitan Borough Council (25 023 359)

    Statement Closed after initial enquiries Child protection 06-Jul-2026

    Summary: We will not investigate this complaint about the Council’s involvement with Mr X and his family nor its failure to make reasonable adjustments for his disability. This is because the complaint is late; it would have been reasonable for Mr X to bring the complaint to us at the time.

  • Stoke-on-Trent City Council (25 023 416)

    Statement Closed after initial enquiries Planning applications 06-Jul-2026

    Summary: We will not investigate this complaint about the way the Council dealt with a planning application. We have not seen enough evidence of fault in the Council’s actions. And we cannot require the Council to refund the planning application fee.

  • Wiltshire Council (25 023 490)

    Statement Closed after initial enquiries Noise 06-Jul-2026

    Summary: We cannot investigate this complaint about an Experimental Traffic Order. This is because Mr X could take the matter to tribunal.

  • London Borough of Wandsworth (25 022 510)

    Statement Closed after initial enquiries Assessment and care plan 06-Jul-2026

    Summary: We will not investigate this complaint about the Council’s decision that Miss X can pay a contribution for her care costs. This is because there is not enough evidence of fault to justify an investigation.

  • Torridge District Council (25 022 635)

    Statement Closed after initial enquiries Trees 06-Jul-2026

    Summary: We will not investigate Mr X’s complaint about how the Council responded when he reported fly-tipping in 2024. This is because the complaint is late, and there is no good reason to investigate now.

  • Bournemouth, Christchurch and Poole Council (25 022 825)

    Statement Upheld Special educational needs 06-Jul-2026

    Summary: We will not investigate this complaint about how the Council handled an annual review and management of the personal budget. This is because the Council has already accepted fault and offered an appropriate remedy in line with Ombudsman guidance. A further investigation by the Ombudsman is unlikely to lead to a different outcome.

  • Staffordshire County Council (25 023 611)

    Statement Closed after initial enquiries Child protection 06-Jul-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s previous involvement with his child. The complaint is late and there are no good grounds to exercise discretion to consider it now

  • Isle of Wight Council (25 023 978)

    Statement Closed after initial enquiries Traffic management 06-Jul-2026

    Summary: We will not investigate Mr X’s complaint about how the Council considered his request to amend the speed limit on sections of road. This is because there is not enough evidence of fault by the Council to justify investigation.

  • Royal Borough of Kingston upon Thames (25 022 897)

    Statement Upheld Other 06-Jul-2026

    Summary: We will not investigate this complaint about how the Council handled a statutory children’s services complaint. We could not add to the investigation the Council has already carried out.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings