Decision search
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Statement Closed after initial enquiries Parking and other penalties 16-Apr-2025
Summary: We will not investigate Mr B’s complaint about the Council’s decision to issue a Penalty Charge Notice. This is because it is reasonable to expect Mr B to challenge the Council’s decision through its appeals process and then a tribunal.
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London Borough of Hillingdon (24 022 959)
Statement Closed after initial enquiries Leisure and culture 16-Apr-2025
Summary: We will not investigate this complaint about the Council’s actions involving Miss X while she was using a library facility. This is because there is no worthwhile outcome we can achieve by investigating.
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Peterborough City Council (25 000 053)
Statement Closed after initial enquiries Other 16-Apr-2025
Summary: We will not investigate this complaint that the Council did not follow planning guidance and failed to carry out a proper flood risk assessment. This is because the complainant is complaining on behalf of a Parish Council and not as a member of the public.
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London Borough of Barking & Dagenham (25 000 765)
Statement Closed after initial enquiries Allocations 16-Apr-2025
Summary: We will not investigate Ms X’s complaint about the suitability of the property offered to her by the Council as its final offer under the main housing duty. This is because it was reasonable for Ms X to have used her right of review at the time. In addition, an investigation would not lead to any worthwhile outcomes.
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London Borough of Merton (25 000 926)
Statement Closed after initial enquiries Parking and other penalties 16-Apr-2025
Summary: We will not investigate Mr B’s complaint that he was wrongly issued with a Penalty Charge Notice for an alleged parking contravention. This is because it was reasonable for Mr B to put in an appeal to London Tribunals.
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Bromsgrove District Council (25 000 972)
Statement Closed after initial enquiries Building control 16-Apr-2025
Summary: We will not investigate Mr B’s complaint that the Council wrongly approved work which does not meet the building regulations. This is because an investigation would not achieve a meaningful outcome for Mr B.
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Statement Closed after initial enquiries Residential care 16-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the care to her late mother Mrs Y in a home commissioned by the Council. An investigation by us would not add to the care home and Council’s previous investigation nor lead to a different outcome. There is no worthwhile outcome an investigation would now achieve.
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Nottinghamshire County Council (24 018 157)
Statement Closed after initial enquiries School transport 16-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for free home to school transport for her son. This is because there is no sign of fault by the Council.
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North East Lincolnshire Council (24 007 895)
Statement Upheld Child protection 15-Apr-2025
Summary: We found fault on Mr Y’s complaint about the way the Council dealt with allegations against him which it referred to the Local Authority Designated Officer. Minutes were not accurate and failed to show consideration of a recommendation. This caused him lost opportunity and uncertainty about whether the recommendation needed further action. The Council agreed to send him a written apology, remind relevant officers to ensure recommendations from previous meetings are considered and decided, as well as reminding minute takers of the need to accurately record those in attendance.
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Teignbridge District Council (24 008 857)
Statement Closed after initial enquiries Antisocial behaviour 15-Apr-2025
Summary: We will not investigate Ms X’s complaint that the Council failed to act on her reports of anti-social behaviour because there is insufficient evidence of fault.