Decision search
Your search has 58735 results
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Bristol City Council (25 026 759)
Statement Closed after initial enquiries Council tax 06-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax. This is because there is not enough evidence of fault by the Council to warrant investigation.
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City of Doncaster Council (25 027 666)
Statement Closed after initial enquiries Trees 06-Jul-2026
Summary: We will not investigate Mr X’s complaint about Council -owned trees near his daughter’s property, which he says have damaged it. This is because it is reasonable for Mrs X to pursue any claim for compensation through the court.
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Liverpool City Council (25 027 765)
Statement Closed after initial enquiries Other 06-Jul-2026
Summary: We will not investigate this complaint from Mrs X, made on behalf of Ms Y, about the Council’s actions relating to a historic fostering placement. This is because, there is not enough evidence of fault in the Council’s decision-making process to warrant further investigation.
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London Borough of Haringey (25 012 959)
Statement Upheld Allocations 06-Jul-2026
Summary: Miss X complained about how the Council handled an incident of harm against her child by a neighbour. She raised concerns about safety and overcrowding and complained it did not rehouse her or award additional priority to move. We did not find the Council at fault for its actions and considerations with the incident. The Council accepted fault for its poor complaints handling and apologised to Miss X. We decided this was appropriate to remedy Miss X’s injustice for this and did not make further recommendations.
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Statement Not upheld Other 06-Jul-2026
Summary: Mrs X complained about the Authority’s handling of her request for her property be considered for residential development. We will not investigate this complaint further. We would be unlikely find evidence of fault in the decision-making process, to recommend a remedy or achieve a meaningful outcome for Mrs X.
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Plymouth City Council (25 014 386)
Statement Upheld Special educational needs 06-Jul-2026
Summary: Ms X complained the Council delayed in completing an Education Health and Care needs assessment and in issuing a final Education Health and Care Plan for her son. Ms X also complains of poor communication throughout the process. We found the failure to complete the needs assessment within the statutory timeframe was fault, as was the poor communication. These faults caused Ms X stress, frustration and uncertainty and affected her wellbeing. The Council will apologise and make a payment to Ms X.
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London Borough of Harrow (25 015 121)
Statement Closed after initial enquiries Other 06-Jul-2026
Summary: We will not investigate this complaint about the Council’s response to reports of street cleanliness, rodent infestation, and issues surrounding antisocial behaviour and drug-related activity. This is because there is insufficient evidence of fault in the Council’s actions, and Mr Y has not suffered significant personal injustice.
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Sheffield City Council (25 015 638)
Statement Closed after initial enquiries Allocations 06-Jul-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing application. There is not enough evidence of fault to justify an investigation.
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Calderdale Metropolitan Borough Council (25 015 641)
Statement Upheld Homelessness 06-Jul-2026
Summary: We will not investigate Miss X’s complaint because the Council has provided a proportionate remedy for her injustice. An investigation would not achieve more for Miss X.
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Worcestershire County Council (25 016 434)
Statement Upheld Special educational needs 06-Jul-2026
Summary: The Council was at fault in how it reviewed W’s Education, Health and Care Plan and for delay in considering W’s mother’s request for Education Otherwise Than At School. The faults meant W missed out on education they should have had. They also meant W’s mother, Ms X, experienced avoidable frustration and uncertainty. The Council will apologise and make a symbolic payment. It will also issue a staff reminder on annual reviews.