Decision search
Your search has 54124 results
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London Borough of Lambeth (24 018 194)
Statement Upheld Housing benefit and council tax benefit 09-Oct-2025
Summary: Mr Q’s representative complained on his behalf about the Council’s handling of his application for Housing Benefit. They complained the Council had significant delay, did not keep him properly updated, and incorrectly refused his claim. We cannot say whether the Council’s refusal of his claim was the correct decision because it has been appealed to a tribunal, however we find the Council at fault for delays, poor communication and poor complaint handling which caused significant uncertainty, frustration and time and trouble. The Council agreed to apologise and make a symbolic payment for the injustice.
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London Borough of Croydon (24 020 730)
Statement Upheld Transition from childrens services 09-Oct-2025
Summary: Mr X complained the Council delayed providing his son with respite care when he transitioned from children to adult services. We find the Council was at fault for the delay in securing suitable respite care for Mr X’s son. This caused distress and upset, and Mr X’s son lost out on care he was entitled to. The Council has agreed to apologise to Mr X and his son, make payments to them and implement a service improvement.
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London Borough of Harrow (24 021 256)
Statement Not upheld Other 09-Oct-2025
Summary: The Council was not at fault for the way it responded to Miss X’s reports of planning breaches in her block of flats. It took account of the relevant law and its own procedures and acted proportionately to resolve the breaches.
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Lancashire County Council (24 021 272)
Statement Upheld Special educational needs 09-Oct-2025
Summary: The Council delayed issuing Mrs X’s child, Y’s, Education, Health and Care (EHC) Plan. It also failed to consider suitable alternative education and how to secure the provision in Y’s EHC Plan when Y stopped attending school. This resulted in Y missing one term of education and caused Mrs X uncertainty over what provision Y would be entitled to in their amended EHC Plan. The Council has agreed to apologise and make a payment to Mrs X.
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Nottinghamshire County Council (24 021 386)
Statement Upheld Safeguarding 09-Oct-2025
Summary: There was fault in the care provided to Mrs D, particularly in relation to falls prevention, record keeping and keeping Mrs D safe from other residents. This has caused an injustice and the Council has agreed to apologise, reduce the invoice and carry out a service improvement.
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Bolton Metropolitan Borough Council (24 023 041)
Statement Closed after initial enquiries Highway repair and maintenance 09-Oct-2025
Summary: We will not investigate this complaint about highway maintenance and repair because it is reasonable to expect Mr Y to go to court about the matter, who are better placed to deal with the complaint.
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London Borough of Southwark (25 000 058)
Statement Upheld Homelessness 09-Oct-2025
Summary: Ms D says the Council delayed moving her from unsuitable temporary accommodation. The Council accepts fault in this case and has agreed to pay Ms D redress and make service improvements.
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Halton Borough Council (25 001 724)
Statement Closed after initial enquiries Child protection 09-Oct-2025
Summary: We will not investigate Mr X’s complaint about the actions of the Council’s children’s services. This is because there is insufficient evidence of fault with its decision not to investigate his complaint at this time.
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Manchester City Council (25 002 294)
Statement Closed after initial enquiries Homelessness 09-Oct-2025
Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application. It was reasonable for Mr X to use the review/appeals procedure provided by the legislation.
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North Northamptonshire Council (25 002 381)
Statement Closed after initial enquiries Charging 09-Oct-2025
Summary: We will not investigate this complaint about a deferred payment arrangement as there is insufficient evidence of fault and injustice to justify an investigation.