Decision search
Your search has 52967 results
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Wakefield City Council (25 002 992)
Statement Closed after initial enquiries Planning applications 15-Jul-2025
Summary: We will not investigate this complaint about how the Council handled Mr X’s concerns about the impact of development near his home. This is because there is not enough evidence of fault.
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Kent County Council (25 003 421)
Statement Closed after initial enquiries Other 15-Jul-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to respond to her request for information about her daughter. This is because it is made late and I see no good reason to exercise discretion and consider it now.
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London Borough of Enfield (25 003 599)
Statement Closed after initial enquiries Child protection 15-Jul-2025
Summary: We will not investigate this complaint about matters related to Mr X’s child. The law prevents us considering the conduct of court proceedings. Mr X can reasonably take court action if he believes the Council has not provided court orders and if he wants changes to his child’s living or visiting arrangements.
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West Sussex County Council (25 004 398)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Mrs X complained about the way the Council dealt with her son, Y’s education. The Council was at fault for failing to issue the Education, Health and Care plan within statutory timeframes, delaying in completing an annual review, failing to provide provision set out in the plan and poor communication and complaint handling. This caused Y to miss provision and Mrs X and Y frustration, distress and uncertainty. The Council will apologise, complete the annual review, send us an action plan and make payments to recognise the personal injustice caused.
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London Borough of Hounslow (25 004 907)
Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision that it cannot pay housing benefit to the complainant. This is because there is insufficient evidence of fault by the Council.
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Statement Upheld Other 15-Jul-2025
Summary: We will not investigate Ms X’s complaint about delay in the Council’s handling of Mr Z’s complaint under the statutory children complaints procedure. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the likely fault.
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Buckinghamshire Council (25 006 159)
Statement Closed after initial enquiries Planning applications 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s consideration of a planning application. This is because we are unlikely to find fault.
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City of Wolverhampton Council (25 000 258)
Statement Closed after initial enquiries Special educational needs 15-Jul-2025
Summary: We will not investigate this complaint about Mrs X’s son’s Education, Health and Care plan because she has appealed to a Tribunal. We will not investigate the remaining matters regarding delay and failure to provide section 19 provision because we cannot achieve the outcome Mrs X is seeking.
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Barnsley Metropolitan Borough Council (25 000 286)
Statement Upheld Council tax 15-Jul-2025
Summary: We will not investigate Miss X’s complaint about a council tax summons issued to Mrs X. This is because Mrs X could appeal.
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London Borough of Hillingdon (25 000 318)
Statement Closed after initial enquiries Refuse and recycling 15-Jul-2025
Summary: We will not investigate Ms X’s complaint about how the Council allocates its street cleaning resources across its different wards. Any alleged fault has not caused her a significant injustice. The issues she raises would be better addressed to her local councillor or MP.