Decision search
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Stoke-on-Trent City Council (25 001 201)
Statement Closed after initial enquiries Child protection 15-Jul-2025
Summary: We will not investigate Miss X’s complaint about how the Council handled allegations about her. This is because there is insufficient evidence of fault and investigation would not lead to a different outcome.
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Leicester City Council (25 001 277)
Statement Closed after initial enquiries Council house sales and leaseholders 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s handling and eventual refusal of the complainant’s Right to Buy application. It is reasonable to expect the complainant to have used the statutory notice of delay procedure, and to take the Council to court.
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Derbyshire County Council (25 001 343)
Statement Closed after initial enquiries Child protection 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s safeguarding officer substantiating a safeguarding concern in a matter involving Mr X. There is not enough evidence of fault by the Council to warrant our further involvement.
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Liverpool City Council (25 001 472)
Statement Closed after initial enquiries Other 15-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to deregister his food business. This is because there is no sign of fault in the Council’s decision not to consider his complaint until the ongoing investigation into potential offences has concluded. We will not investigate Mr X’s complaint about the Council’s response to his subject access requests because this is a data matter best considered and decided by the Information Commissioner’s Office.
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Torridge District Council (25 001 512)
Statement Closed after initial enquiries Homelessness 15-Jul-2025
Summary: We will not investigate this complaint about disrepair in a private rented property. This is because there is insufficient evidence of fault by the Council.
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London Borough of Enfield (25 001 728)
Statement Closed after initial enquiries Homelessness 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision on a homelessness application. It was reasonable for Mr X to ask the Council to review its decision under s.202 of the Housing Act 1996 Part 6.
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Norfolk County Council (25 001 813)
Statement Closed after initial enquiries Special educational needs 15-Jul-2025
Summary: We will not investigate Mr X’s complaint the Council delayed a decision for an Education Health and Care Plan. This is because there is not enough evidence of fault by the Council in the length of time it took. We will not investigate his complaint about how the Council communicated this decision as there is no significant injustice to Mr X. Finally, we will not investigate the Council’s decision not to issue an Education Health and Care Plan. This is because Mr X has a right of appeal about this and it would be reasonable to expect him to use it.
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Cheshire East Council (25 002 253)
Statement Closed after initial enquiries Planning applications 15-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s failure to tell him about his neighbour’s planning application. He has known about this for more than two years therefore this part of his complaint is made too late. Mr X also complains the Council granted retrospective planning permission without consulting him. We have seen insufficient evidence of fault to justify an investigation on this point. Finally, Mr X complains the neighbour has damaged his home, encroached onto his property and failed to follow the requirements of the Party Wall Act. These are civil matters and an investigation will not lead to a different outcome.
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Suffolk County Council (25 002 315)
Statement Closed after initial enquiries Special educational needs 15-Jul-2025
Summary: We cannot investigate this complaint about the Council’s decision relating to an Education, Health and Care Plan for Mrs X’s child. This is because Mrs X appealed the decision to the First-tier Tribunal and the law does not allow us to investigate.
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Suffolk County Council (25 002 829)
Statement Closed after initial enquiries Highway repair and maintenance 15-Jul-2025
Summary: We will not investigate this complaint about highway maintenance and noise because there is not enough evidence of fault to justify investigation and it is reasonable to expect Mr Y to approach the court about the matter is he wishes to pursue it, who are better placed to consider the issue.