Decision search
Your search has 59748 results
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Change, Grow, Live (26 014 399)
Statement Closed after initial enquiries Other 26-Aug-2026
Summary: We cannot investigate Mr X’s complaint about a community substance abuse service because it lies outside our jurisdiction. The complaint is not made about, or in connection with, the provision of adult social care and so the law prevents us from investigating.
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South Gloucestershire Council (26 014 427)
Statement Closed after initial enquiries Highway repair and maintenance 26-Aug-2026
Summary: We will not investigate this complaint about a claim for damage to Mr X’s motor vehicle. It would be reasonable to expect Mr X to pursue a claim of negligence by the Council in court.
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Worcestershire County Council (26 014 460)
Statement Closed after initial enquiries Highway repair and maintenance 26-Aug-2026
Summary: We will not investigate this complaint about the Council’s maintenance of a public highway. This is because Mr X had an alternative legal remedy available to him through the courts. Only the courts could have decided on this matter, unlike the Ombudsman, and could have ordered the Council to do the required work. It would have been reasonable to expect Mr X to have used this alternative remedy.
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Bracknell Forest Council (26 014 466)
Statement Closed after initial enquiries Trees 26-Aug-2026
Summary: We will not investigate this complaint about damage to Mr X’s car. This is because it is reasonable to expect Mr X to go to court.
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Transport for London (26 014 489)
Statement Closed after initial enquiries Other 26-Aug-2026
Summary: We will not investigate this complaint about the Authority’s handling of Mr X’s ULEZ Van and Minibus Scrappage Scheme applications. The complaint is late, and it was reasonable to expect Mr X to have complained to us sooner.
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Staffordshire Moorlands District Council (26 014 502)
Statement Closed after initial enquiries Street furniture and lighting 26-Aug-2026
Summary: We will not investigate Mr B’s complaint about an unsightly bus shelter in front of his house. This is because there is not enough evidence of fault to justify an investigation.
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London Borough of Croydon (26 014 545)
Statement Closed after initial enquiries Other 26-Aug-2026
Summary: We will not investigate how the Council handled Mr X’s complaint about inaccurate information provided at a public meeting about the Council’s waste contractor. This is because we have decided any injustice is not significant enough to justify our involvement.
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Spelthorne Borough Council (25 009 122)
Statement Upheld Homelessness 25-Aug-2026
Summary: Ms B complained about the way the Council dealt with her housing situation when she approached it as a victim of domestic abuse. We found fault with the Council’s approach which caused Ms B and her family uncertainty. The Council has agreed to offer her the opportunity to make a homeless application now, apologise to her, make a symbolic payment and provide refresher training to staff.
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East Riding of Yorkshire Council (25 011 128)
Statement Closed after initial enquiries School transport 25-Aug-2026
Summary: We will not investigate this complaint about school transport. This is because there is not enough evidence of fault to justify our investigation.
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Royal Borough of Kensington & Chelsea (25 011 232)
Statement Upheld Allocations 25-Aug-2026
Summary: The Council was at fault for the delay in assessing Mr X’s application for medical priority on the housing register and for an extra bedroom need. However, this did not cause a significant injustice as the Council decided Mr X did not qualify for medical priority or an extra bedroom and there was no evidence of fault in how it reached this decision.