Decision search
Your search has 52967 results
-
Manchester City Council (24 023 394)
Statement Closed after initial enquiries Other 15-Jul-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to take appropriate steps to find his current address when it served him with an environment protection notice. There is not enough evidence of fault to justify an investigation.
-
Devon County Council (24 023 428)
Statement Closed after initial enquiries Highway repair and maintenance 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s arrangements for drainage. This is because there is no significant injustice, and we cannot achieve the outcome that Miss Y seeks.
-
Devon County Council (24 023 455)
Statement Closed after initial enquiries Special educational needs 15-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Education, Health and Care Plan delays and a lack of alternative education provision. The complaint is late, and Miss X has appealed to the First-tier Tribunal (Special Educational Needs and Disability). This places the complaint outside our jurisdiction.
-
Kent County Council (24 023 310)
Statement Closed after initial enquiries Charging 15-Jul-2025
Summary: Mr X complains about the way Kent County Council and NHS Kent and Medway managed his care charges and communicated with him about them. We will not investigate Mr X’s complaint about communication because there is insufficient injustice to warrant an investigation. We will not investigate Mr X’s complaint about the Council’s financial assessment as we are unlikely to find fault in the way the Council completed this.
-
Royal Borough of Kingston upon Thames (25 000 052)
Statement Closed after initial enquiries Parking and other penalties 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s process for appealing Penalty Charge Notices. There is insufficient evidence of fault and an investigation would not lead to a different outcome.
-
Milton Keynes Council (24 019 973)
Statement Closed after initial enquiries Other 15-Jul-2025
Summary: We cannot investigate Mr X’s complaint about an assessment produced by the Council’s children’s services. This is because the assessment has been considered in court.
-
Royal Borough of Greenwich (24 009 484)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss X complained that the Council failed to deliver suitable education or special educational needs support to her daughter while she was out of school. We have found that the Council was at fault. Although it provided adequate alternative education, it failed to find a school which could deliver her special educational needs support. This meant she did not receive some of that support for over a year, which likely affected her education and caused her distress. The Council has agreed to make symbolic payments to
Miss X and her daughter to recognise their injustice. It will also take steps to improve its service. -
West Sussex County Council (24 009 963)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Mrs B complained about the way the Council dealt with her son, C’s education. The Council was at fault for failing to issue the Education, Health and Care plan within statutory timeframes, delaying in completing an annual review, failing to identify a post-16 placement for C within required timeframes, failing to provide provision set out in the plan and poor communication and complaint handling. This caused C to miss provision and Mrs B and C frustration, distress and uncertainty. The Council will apologise, complete the annual review and make payments to recognise the personal injustice caused.
-
London Borough of Croydon (24 010 587)
Statement Upheld Homelessness 15-Jul-2025
Summary: Ms X complained the Council provided her with unsuitable interim and temporary accommodation for a prolonged period. Ms X also complained the Council failed to properly administer her homelessness application, delayed completing a suitability review, and communicated poorly. We have found the Council acted with fault. These faults meant Ms X lived in unsuitable accommodation for a prolonged period and experienced significant avoidable distress, frustration and uncertainty. The Council has agreed to provide a written apology to Ms X and pay a symbolic financial remedy to recognise the injustice caused.
-
North Yorkshire Council (24 005 096)
Statement Closed after initial enquiries Safeguarding 15-Jul-2025
Summary: We will not investigate this complaint about residential care arrangements for Mr X’s wife, or how the Council dealt with safeguarding concerns. We cannot investigate the substantive issue, because Mr X cannot bring that complaint to us. And of the safeguarding matters there is no evidence of fault and no significant injustice. In any case we cannot achieve the outcome that Mr X is seeking.