Decision search
Your search has 59748 results
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Royal Borough of Greenwich (26 014 555)
Statement Closed after initial enquiries Other 25-Aug-2026
Summary: We cannot investigate this complaint about information the Council provided during court proceedings. The complaint is late, and the law prevents us from investigating complaints about the start of court action or what happened in court.
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Wiltshire Council (26 015 474)
Statement Closed after initial enquiries Other 25-Aug-2026
Summary: We will not investigate Mr B’s complaint about the Council’s oversight of decisions relating to the use of a Council-owned building. This is because we have decided the alleged fault has not caused Mr B a personal injustice.
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Leicester City Council (26 001 572)
Statement Upheld Domiciliary care 25-Aug-2026
Summary: Mrs A complains about the care provided to her father by a Council, a Trust and a ICB before his death. She also complains the Council failed to complete a continuing healthcare assessment. We will not investigate these complaints because there are no indications of fault which has not already been accepted by the organisations. Where fault has been accepted, it is unlikely we could add anything more. The Council did not investigate parts of Mrs A’s complaint through the formal complaints process. We uphold this part of her complaint because the Council should have investigated, it has now agreed to do so.
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NHS Leicester, Leicestershire and Rutland Integrated Care Board (26 001 572a)
Statement Closed after initial enquiries Assessment and funding 25-Aug-2026
Summary: Mrs A complains about the care provided to her father by a Council, a Trust and a ICB before his death. She also complains the Council failed to complete a continuing healthcare assessment. We will not investigate these complaints because there are no indications of fault which has not already been accepted by the organisations. Where fault has been accepted, it is unlikely we could add anything more. The Council did not investigate parts of Mrs A’s complaint through the formal complaints process. We uphold this part of her complaint because the Council should have investigated, it has now agreed to do so.
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University Hospitals of Leicester NHS Trust (26 001 572b)
Statement Closed after initial enquiries Hospital acute services 25-Aug-2026
Summary: Mrs A complains about the care provided to her father by a Council, a Trust and a ICB before his death. She also complains the Council failed to complete a continuing healthcare assessment. We will not investigate these complaints because there are no indications of fault which has not already been accepted by the organisations. Where fault has been accepted, it is unlikely we could add anything more. The Council did not investigate parts of Mrs A’s complaint through the formal complaints process. We uphold this part of her complaint because the Council should have investigated, it has now agreed to do so.
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London Borough of Haringey (25 018 609)
Statement Closed after initial enquiries Special educational needs 25-Aug-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan because she has exercised her right of appeal to the First-tier Tribunal (Special Educational Needs and Disability). There is not enough evidence of fault in the Council’s decision to hold the annual review when it did. We cannot investigate the personnel matters or the actions of school staff. It is reasonable for Ms X to raise her concerns about the disclosure of personal date with the ICO. The Council has provided a suitable remedy for the delay in its complaint handling.
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Nottingham City Council (25 019 853)
Statement Closed after initial enquiries Council house sales and leaseholders 25-Aug-2026
Summary: We will not investigate this complaint about the Council’s handling of a Right to Buy application. This is mainly because it is reasonable for Mr X to take court action.
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London Borough of Hackney (25 020 733)
Statement Closed after initial enquiries Allocations 25-Aug-2026
Summary: We will not investigate this complaint about Mr X missing out on an allocation of housing. This is because the events happened more than twelve months ago and so the complaint is now late.
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London Borough of Barnet (25 020 856)
Statement Closed after initial enquiries Allocations 25-Aug-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a homelessness application in 2024. This was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Folkestone & Hythe District Council (25 021 160)
Statement Closed after initial enquiries Homelessness 25-Aug-2026
Summary: We will not investigate this complaint about the Council refusing to issue a proper decision on Mr X’s homeless application in 2021. This complaint is late and there is no good reason Mr X could not have complained to us sooner.