Decision search
Your search has 58735 results
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London Borough of Islington (25 016 560)
Statement Upheld Transition from childrens services 06-Jul-2026
Summary: Miss X complained about the contact and support provided to Mr Z by social services during his transition between placements. We have ended our investigation as the Council has proposed action which provides a suitable remedy.
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Wakefield Metropolitan District Council (25 008 455)
Statement Closed after initial enquiries Assessment and care plan 06-Jul-2026
Summary: We will not investigate this complaint about Mrs X’s relative’s care. This is because we cannot achieve the outcome requested as it was decided in court. And, because the remaining matters are premature and therefore too early for us to intervene.
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Birmingham City Council (25 008 475)
Statement Upheld Assessment and care plan 06-Jul-2026
Summary: Miss X complained about the Council’s alleged failure to meet her assessed care and support needs and about the standard of care provided to her by the Council’s commissioned domiciliary care providers. There was fault by the Council for its delays with reassessing Miss X’s care needs and with implementing her agreed direct payment managed account. This caused injustice to Miss X. The Council will take action to remedy the injustice caused.
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North East Lincolnshire Council (25 009 262)
Statement Upheld Special educational needs 06-Jul-2026
Summary: Mr X complained about the Council’s failure to provide him with the provision specified in his Education, Health and Care Plan. We found there was fault by the Council that caused injustice to Mr X and his mother, Mrs Y. The Council agreed to apologise and make a symbolic payment.
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Suffolk County Council (25 010 959)
Statement Upheld Transition from childrens services 06-Jul-2026
Summary: The Council was at fault as it did not properly plan for Mr Y’s transition to adult care services and delayed completing an assessment of Mr Y’s adult care needs. This caused avoidable uncertainty, distress and frustration to Mr Y and Mr X. The Council agreed to apologise and make a payment to recognise the fault and the injustice caused. It also agreed to service improvements to prevent recurrence.
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London Borough of Lewisham (25 011 369)
Statement Not upheld Direct payments 06-Jul-2026
Summary: Mrs X complained on behalf of Mr Y that the Council wrongly suspended his direct payments while he was in hospital. There was no fault in the actions of the Council.
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Birmingham City Council (25 011 792)
Statement Upheld Allocations 06-Jul-2026
Summary: There was fault by the Council. The Council delayed carrying out a suitability review of temporary accommodation and delayed moving a family when it found the accommodation was unsuitable. The Council also placed the family in Bed and Breakfast accommodation for 43 weeks over the maximum 6 weeks allowed. The family have now moved, but an apology, symbolic payment and review of procedures remedies the injustice.
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London Borough of Tower Hamlets (25 012 071)
Statement Upheld Looked after children 06-Jul-2026
Summary: The Council was at fault in its adjudication of Miss X’s complaint that followed a stage three Panel review as part of the statutory children’s complaints procedure. The Council’s fault caused Miss X and her family frustration and uncertainty and put Miss X to time and trouble. The Council should agree actions to remedy the injustice caused and to improve its service.
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Essex County Council (25 012 336)
Statement Closed after initial enquiries Assessment and care plan 06-Jul-2026
Summary: We will not investigate this complaint about the number of hours Mr Y receives within his care package and how these are arranged because it is unlikely an investigation by the Ombudsman would add to the Council’s response or achieve anything further for Mr Y.
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London Borough of Newham (25 012 581)
Statement Upheld Other 06-Jul-2026
Summary: Ms X complained the Council failed to apply a vulnerability marker to her council tax account despite disclosures about domestic abuse. The Council accepts it failed to apply its procedure consistently and that the service received by Ms X fell below expected standards. As a result the Council took unnecessary enforcement action and Ms X incurred extra costs. The Council has agreed a remedy which includes removing costs, a symbolic payment to Ms X and taking action in respect of her account.