Decision search
Your search has 51595 results
-
Staffordshire County Council (23 015 305)
Statement Upheld Special educational needs 15-Apr-2025
Summary: Mrs X complained the Council failed to ensure her child Q received suitable education and provision in their Education, Health, and Care Plan. There was fault by the Council which caused Q to miss special educational needs support. This also caused distress to Q and Mrs X. The Council agreed to apologise, evidence it is taking action to ensure Q’s provision is in place, and pay a financial remedy. It will also review its processes and issue reminders to staff.
-
London Borough of Havering (24 000 099)
Statement Upheld Noise 15-Apr-2025
Summary: Miss X complained the Council was too slow to act when dealing with her complaint about noise coming from a business near to her home. We found fault because of poor communication, delays in taking decisive action and delayed complaint handling. This would have caused Miss X avoidable distress, frustration and uncertainty. To remedy the injustice caused, the Council has agreed to apologise to Miss X, make a payment to her and share this decision with staff so it can learn from mistakes.
-
Kirklees Metropolitan Borough Council (24 003 351)
Statement Upheld Other 15-Apr-2025
Summary: Mrs X complained the Council failed to properly assess her child D’s eligibility for overnight respite care through its disabled children’s service. The Council made its decision properly that D should receive daytime short breaks but not overnight respite. However, it was at fault because it delayed its assessments and failed to consider Mrs X’s complaint via the statutory complaints procedure for children’s social care services. This caused a delay in D receiving daytime short breaks, and avoidable time and trouble for Mrs X. The Council agreed to apologise and pay a financial remedy. It will also issue reminders to its staff and review its processes.
-
Surrey County Council (24 014 531)
Statement Not upheld School transport 15-Apr-2025
Summary: Mrs X complained about the Council’s decision to decline Mr Y’s application for school transport assistance. Mrs X says Mr Y will not be able to access his education if transport assistance is not provided. We do not find fault with how the Council considered Mrs X’s application or appeals.
-
Buckinghamshire Council (24 014 602)
Statement Closed after initial enquiries Homelessness 15-Apr-2025
Summary: We will not investigate this complaint about the Council’s decision to ends its housing duty to Miss X or its refusal to accept a new homeless application. It is reasonable for Miss X to pursue this matter through the courts.
-
Southampton City Council (24 014 755)
Statement Closed after initial enquiries Other 15-Apr-2025
Summary: We will not investigate Miss X’s complaint about data breaches by the Council. This is because it is about data matters which are best considered and decided by the Information Commissioner’s Office.
-
Statement Closed after initial enquiries Antisocial behaviour 15-Apr-2025
Summary: We will not investigate Mr X’s complaint about an unauthorised encampment. This is there is not enough evidence of fault to justify investigating and any injustice is not significant enough to justify our involvement.
-
Stevenage Borough Council (24 015 227)
Statement Not upheld Allocations 15-Apr-2025
Summary: Ms D complained the Council had failed to assess her housing application in line with procedures. Based on current evidence we have decided to end the investigation because we cannot add to the remedy already provided by the Council which included an undertaking to reassess Ms D’s application and an offer of £750 redress for time and trouble and distress.
-
Leeds City Council (24 016 904)
Statement Upheld Charging 15-Apr-2025
Summary: We will not investigate Mr X’s complaint about errors and delays in carrying out a financial assessment to decide how much his mother should pay towards her residential care. This is because the Council has agreed to take appropriate action to remedy the uncertainty and avoidable time and trouble caused.
-
Lancashire County Council (24 017 500)
Statement Closed after initial enquiries Disabled facilities grants 15-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a Disabled Facilities Grant. We could not add to the investigation carried out by the Council.