Decision search
Your search has 59748 results
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London Borough of Lambeth (25 012 097)
Statement Closed after initial enquiries Allocations 24-Aug-2026
Summary: We will not exercise discretion to investigate this complaint about the Council's s.202 Housing Act 1996 suitability review of temporary accommodation. Ms X was given the opportunity to appeal matters in court. The events took place between 2022 and 2024 rendering the complaint out of time, and in any event we could not achieve the outcome Ms X seeks.
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Redditch Borough Council (25 013 174)
Statement Closed after initial enquiries Allocations 24-Aug-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Statement Upheld Assessment and care plan 24-Aug-2026
Summary: Mx F complained about the Council’s handling of their care and support. This included its decisions to reduce the care package, support received from carers, delays in the Disabled Facilities Grant (DFG) process, and discrimination. We did not find fault by the Council on the substantial parts of the complaint. It was at fault for causing delays in the DFG process and failed to respond to some parts of their complaint. This caused Mx F some distress and uncertainty for which the Council agreed to apologise. Some parts of the complaint had been part of a court process and was therefore not investigated.
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Southend-on-Sea City Council (25 015 293)
Statement Upheld Special educational needs 24-Aug-2026
Summary: The Council was at fault in failing to secure the therapeutic provision included in child Y’s Education, Health and Care (EHC) Plan. This fault caused Y a loss of therapeutic provision, and their mother, Mrs X, frustration and uncertainty. The Council agreed to apologise, make a payment to remedy the injustice caused by its fault, and ensure provision is secured in future.
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Hertfordshire County Council (25 016 031)
Statement Upheld Special educational needs 24-Aug-2026
Summary: Mrs X complained the Council failed to secure suitable educational provision when her daughter, Y, was unable to attend school. We find the Council at fault for failing to consider whether it owed a section 19 duty. This caused Y and Mrs X uncertainty. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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North Northamptonshire Council (25 016 613)
Statement Closed after initial enquiries Other 24-Aug-2026
Summary: We will not investigate this complaint about the Council’s response to parents’ concerns about a primary school because there is not enough evidence of fault to justify an investigation.
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West Berkshire Council (25 017 363)
Statement Closed after initial enquiries Enforcement 24-Aug-2026
Summary: We will not investigate Mr X’s complaint the Council has not taken planning enforcement action. There is insufficient evidence of fault to justify an investigation.
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Royal Borough of Kingston upon Thames (26 014 956)
Statement Closed after initial enquiries Antisocial behaviour 24-Aug-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her anti-social behaviour complaints. This is because it is late with no good reason to investigate it now.
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Stockport Metropolitan Borough Council (26 013 731)
Statement Closed after initial enquiries Other 24-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s failure to address traffic issues on his street. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. It would also be reasonable to expect Mr X to take the matter to court.
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Manchester City Council (25 017 914)
Statement Upheld Homelessness 24-Aug-2026
Summary: Miss X complained the Council failed to provide interim accommodation when she and her young children were evicted from their home. We found the Council’s failure to provide interim accommodation when it accepted a homelessness duty is fault. This fault caused Miss X unnecessary distress, uncertainty and financial expense. The Council will apologise and make payments to Miss X and will provide training to its staff.