Decision search
Your search has 59748 results
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Stoke-on-Trent City Council (26 006 538)
Statement Closed after initial enquiries Council house sales and leaseholders 25-Aug-2026
Summary: We will not investigate this complaint about alleged delay in the Council completing a right to buy sale as it is unlikely we will find fault.
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Sandwell Metropolitan Borough Council (26 007 043)
Statement Closed after initial enquiries Leisure and culture 25-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council retaining his deposit for accommodation. This is because there is insufficient evidence of fault by the Council and subsequently, we cannot achieve the outcome he wants.
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North East Lincolnshire Council (26 007 896)
Statement Closed after initial enquiries Refuse and recycling 25-Aug-2026
Summary: We will not investigate Mr X’s complaints about damage caused to his bin and the Council mistakenly marking his repair as complete when it was not because the Council apologised and repaired the bin. An investigation is unlikely to achieve anything else. We will not investigate Mr X’s complaint about delay in completing the repair or issues regarding the Council’s complaints handling because the claimed injustice is not significant enough to warrant our involvement.
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Berry Hill Primary School (26 008 145)
Statement Closed after initial enquiries School admissions 25-Aug-2026
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place because there is insufficient evidence of fault in the School’s actions to justify our involvement.
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Barnsley Metropolitan Borough Council (26 008 218)
Statement Closed after initial enquiries Refuse and recycling 25-Aug-2026
Summary: We will not investigate Mr X’s complaint that the Council damaged his bin and delayed investigating the matter. The claimed injustice is not significant enough to warrant an investigation by the Ombudsman.
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Lincoln City Council (26 008 786)
Statement Closed after initial enquiries Refuse and recycling 25-Aug-2026
Summary: We will not investigate Mr X’s complaint that a Council contractor removed his free caddy bin liners from his food waste bin or the Council’s complaints handling. The claimed injustice is not significant enough to warrant an investigation by the Ombudsman.
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North East Lincolnshire Council (26 010 794)
Statement Closed after initial enquiries Refuse and recycling 25-Aug-2026
Summary: We will not investigate Mr X’s complaint about a single missed garden waste collection or his request for a £1.89 pro-rata refund. The claimed injustice is not significant enough to warrant an investigation by the Ombudsman.
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Nottingham City Council (25 005 326)
Statement Not upheld Council tax 25-Aug-2026
Summary: Mr X complained the Council used an address it knew he was not living in respect of council tax recovery action. The Council did not receive notification of Mr X’s new address and so used his last known address, which regulations allow it to do. There is no evidence of fault in respect of the Council using this address, but it did wrongly send correspondence to another address Mr X had not lived at for over 12 years.
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Hampshire County Council (25 011 651)
Statement Not upheld School transport 24-Aug-2026
Summary: Mr X complains about the way the Council dealt with his requests for the parental mileage costs of taking his daughter to an alternative education provision causing distress and financial loss. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.
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North Northamptonshire Council (25 011 802)
Statement Upheld Charging 24-Aug-2026
Summary: Mrs X complained the Council wrongly decided her mother had intentionally deprived herself of capital through gifts to family to avoid paying for care. We found fault in how the Council considered this, which caused doubt about the outcome of its decision making. The Council agreed to apologise, pay a financial remedy to Mrs X and her mother for distress, and reconsider its decision. It will also deliver training to its staff about deprivation of assets.