Decision search
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London Borough of Croydon (24 009 003)
Statement Upheld Charging 15-Apr-2025
Summary: Mrs X complained, on behalf of her husband Mr X, about how the Council dealt with her request for help with Mr X’s care home placement. There was fault in how the Council assessed Mr X’s needs and how it planned his care and support. This led to significant avoidable distress to Mr X and Mrs X; and also affected Mr X’s mental health. The Council agreed to apologise, issue an amended care and support plan for Mr X, and pay both Mr and Mrs X a financial remedy. It also agreed to review its practices and arrange training for its staff.
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Surrey County Council (24 009 196)
Statement Upheld Alternative provision 15-Apr-2025
Summary: Mrs X complained that the Council failed to make suitable education provision for Y when the family moved into the area. The Council was at fault as it delayed in making education provision for Y, failed to explain why it considered a school was suitable, delayed in carrying out an annual review of Y’s Education, Health and Care Plan and delayed in issuing an amended Plan. This meant Y missed education provision between March and July 2024 and the faults caused distress to Mrs X. The Council has appropriately remedied the loss of education provision between April and July 2024 but it has agreed to make a symbolic payment of £400 to Mrs X to remedy a further two weeks of missed provision. The Council has also agreed to make a symbolic payment of £500 to Mrs X to acknowledge the distress and uncertainty caused to her by the delay in issuing the amended Education, Health and Care plan and failure to explain why a school was suitable.
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North Yorkshire Council (24 009 780)
Statement Upheld Special educational needs 15-Apr-2025
Summary: Ms X complained that the Council failed to provide her child, Y with suitable education since November 2023. She also complained about its poor communication and delays handling her complaint. We find the Council at fault. This impacted Y’s education and caused avoidable distress and uncertainty to Ms X. The Council has agreed to apologise, make a payment to Ms X, and consider allowing Y to remain at their current school for an additional year.
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Isle of Wight Council (24 011 197)
Statement Not upheld Planning applications 15-Apr-2025
Summary: We found no fault on Mrs D’s complaint about the Council failing to consider and assess a planning application and later, an application to vary it. Nor was there fault on her complaint about it failing to consider and act against the developer for breaches of consent. While there was fault in the notification process, this caused her no injustice as she accepted the site notice had been in place, and there had been an advert in the local press.
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Isle of Wight Council (24 011 656)
Statement Not upheld Planning applications 15-Apr-2025
Summary: We found no fault on Mr Y’s complaint about the Council failing to properly consider a planning application to vary consent conditions for works to a neighbouring business. Nor was there fault on his reports about it failing to properly consider his reports about breaches of planning consent.
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Cannock Chase District Council (24 011 873)
Statement Not upheld Disabled facilities grants 15-Apr-2025
Summary: Miss X complained about access works and a wet room installed under a disabled facilities grant. We have ended our investigation as it is unlikely we would find fault with the works to the access and further investigation is unlikely to lead to a worthwhile outcome. Flooding has led to the replacement of the wet room by Miss X’s insurers and any claim for damages is best resolved through the insurers or court.
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Leeds City Council (24 012 017)
Statement Upheld Special educational needs 15-Apr-2025
Summary: Miss X complained about the Council’s conduct during her appeal to the First-tier Tribunal (Special Educational Needs and Disability) about her child D’s Education, Health, and Care Plan. She also said the Council failed to ensure D received the Education, Health, and Care Plan provision while her appeal was ongoing. We cannot investigate how the Council conducted itself during the Tribunal appeal process. However, the Council failed to ensure D received special educational needs provision while the appeal was ongoing. This fault caused D to miss provision, and distress to D and Miss X. The Council agreed to apologise, pay a financial remedy, and review its processes for checking Education, Health, and Care Plan provision is in place.
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Statement Upheld Special educational needs 15-Apr-2025
Summary: Miss X complained about the Council’s delay issuing her child, Y’s Education, Health and Care Plan. We find fault, causing distress and uncertainty for Miss X. The Council has agreed to apologise and make a payment to Miss X.
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Statement Closed after initial enquiries Noise 15-Apr-2025
Summary: We will not investigate this complaint about how the Council considered a noise complaint made by the complainant in respect of a music festival. This is because there is insufficient evidence of fault with how the Council assessed the complainant’s concerns and whether this amounted to a nuisance. It is not the Ombudsman’s role to question the merits of a properly made decision.
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Lincolnshire County Council (23 014 273)
Statement Not upheld Safeguarding 15-Apr-2025
Summary: Mrs X complained that the Council failed to safeguard her daughter Ms X or carry out a proper investigation of her circumstances, which has resulted in delayed distress for Ms X. The evidence shows that the Council acted properly in the light of Ms X’s capacity to make her own decisions about her future accommodation.