Decision search
Your search has 58735 results
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London Borough of Haringey (25 012 875)
Statement Upheld Disabled facilities grants 06-Jul-2026
Summary: Ms X complains the Council delayed in progressing a request for repairs/adaptations to her property. Ms X says the Council delayed in completing an assessment by an Occupational Therapist and providing her with a copy of taking any action. Miss X also complains the Council has not included all items in its assessment of her Disability Related Expenses from January 2025 onwards. Ms X says this has delayed her getting a wheelchair as the property is not currently suited for one, leaving her confined indoors and has caused her frustration. We have found fault in the actions of the Council for delay in referring the case to an Occupational Therapist. The Council has agreed to write to Miss X to apologise, pay her a symbolic payment and complete a service improvement.
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London Borough of Ealing (25 001 150)
Statement Upheld Child protection 06-Jul-2026
Summary: We have upheld Miss X’s complaint the Council did not respond properly to concerns she raised about the foster care placement she was staying in with her baby. The Council agreed a proportionate remedy.
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Guildford Borough Council (25 016 698)
Statement Closed after initial enquiries Other 06-Jul-2026
Summary: We will not investigate this complaint about how the Council put a flag on a building without consent or how the Council dealt with the complaint. This is because there is insufficient evidence of significant personal injustice.
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Westmorland and Furness Council (25 016 765)
Statement Closed after initial enquiries Noise 06-Jul-2026
Summary: We will not investigate Mr X’s complaint about a Council’s response to his complaints about noise nuisance and licencing matters. He had a right of appeal to the magistrate’s court about the licencing committee’s decision. We will not investigate the other matters as further investigation would not lead to a different outcome.
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Manchester City Council (25 017 215)
Statement Closed after initial enquiries Homelessness 06-Jul-2026
Summary: We will not investigate this complaint about the Council’s offers of unsuitable accommodation at more than one address under its homelessness duty. It was reasonable for Ms X to appeal the review of the decisions to the County Court. She subsequently applied for judicial review of the Council’s decisions to the High Court and we have no jurisdiction to investigate matters which have been subject to court proceedings, regardless of the outcome.
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Bristol City Council (25 017 422)
Statement Upheld Special educational needs 06-Jul-2026
Summary: Ms X complains about delay in the Education and Health Care (EHC) Plan process for her daughter, Y. Ms X says the Council also failed to provide alternative provision when Y’s school closed permanently. There was fault in the way the Council delayed completing the EHC needs assessment. The Council also failed to consider and provide alternative provision for Y. This has caused significant distress and uncertainty for Ms X and Y has missed education. The Council has agreed to apologise and make symbolic payments to remedy this injustice.
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Statement Closed after initial enquiries Homelessness 06-Jul-2026
Summary: We will not investigate this complaint about how the Council has dealt with Mr Y’s homeless application and housing priority. There is insufficient evidence of fault which would warrant an investigation.
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Derbyshire County Council (25 020 531)
Statement Upheld Special educational needs 06-Jul-2026
Summary: We will not investigate Mrs X’s complaint about delays following an Education Health and Care Plan annual review. We have upheld Mrs X’s complaint as the Council has now agreed a proportionate way to resolve the complaint.
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London Borough of Havering (25 021 463)
Statement Closed after initial enquiries Assessment and care plan 06-Jul-2026
Summary: We will not investigate this complaint about the outcome of the Council’s care and support assessment for Mr X. This is because there is not enough evidence of fault to justify an investigation.
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Dover District Council (25 023 237)
Statement Closed after initial enquiries Licensing 06-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of a premises license transfer. There is insufficient evidence of fault by the Council, and the courts are better placed to consider the complainant’s claimed financial losses.