Decision search
Your search has 59748 results
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London Borough of Barnet (26 014 748)
Statement Closed after initial enquiries Other 01-Sep-2026
Summary: We will not investigate this complaint about how the Council dealt with X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection.
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Bury Metropolitan Borough Council (26 014 779)
Statement Closed after initial enquiries Other 01-Sep-2026
Summary: We will not investigate this complaint that the Council unlawfully shared X’s information or about how the Council dealt with their request for information. The Information Commissioner is better placed to consider and decide complaints about data protection.
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London Borough of Ealing (26 014 831)
Statement Closed after initial enquiries Trees 01-Sep-2026
Summary: We will not investigate Mr X’s complaint about damage caused to his property by a council-owned tree. Only the courts can determine liability for the damage, so it is reasonable for Mr X to take the matter to court.
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Luton Borough Council (26 015 018)
Statement Closed after initial enquiries Other 01-Sep-2026
Summary: We will not investigate this complaint about the Council’s installation of bollards, its handling of a dropped kerb application and removal of a parking bay, and its handling of the resulting complaint. The complaint relates to matters from more than 12 months ago and so is late. Additionally, we cannot achieve the outcome Mr X seeks, as only the courts can award compensation.
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Isle of Wight Council (25 006 714)
Statement Upheld Enforcement 31-Aug-2026
Summary: The Council was at fault for delay issuing a planning enforcement notice on a business near Mr X’s home. He said noise from the business disturbed his sleep. The fault caused Mr X frustration and uncertainty. The Council has agreed to apologise and make a payment to Mr X.
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Tameside Metropolitan Borough Council (25 013 412)
Statement Upheld Planning applications 31-Aug-2026
Summary: Mr X complained the Council failed to ensure a neighbouring property had the relevant planning permission before placing children there under the care of a care provider. He said the Council also delayed taking enforcement action. The Council was at fault for significant delays starting its enforcement investigation. The Council agreed to apologise and provide a symbolic financial remedy for the frustration and distress this caused Mr X.
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West Northamptonshire Council (25 013 584)
Statement Closed after initial enquiries Special educational needs 31-Aug-2026
Summary: Mrs X complained about the Council’s failure to deliver the special educational provision included in her child’s Education Health and Care Plan. Mrs X also said the Council had failed to provide alternative education for her child when they were out of school. She also complained the Council did not provide free transport for some provision sessions and communicated with her poorly. We have decided not to investigate this complaint as the matters complained about were either part of Mrs X’s appeal to the Special Educational Needs and Disabilities Tribunal or are too closely linked to the appeal. Matters before her appeal right arose happened too long ago for us to consider.
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Anchor Hanover Group (25 015 556)
Statement Upheld Other 31-Aug-2026
Summary: Mr X complained Anchor Hanover Group (the care provider) wrongly restricted his visits to his father’s care home. He says this distressed him. We uphold the complaint. The care provider communicated poorly with Mr X, did not review his visiting restrictions and did not keep proper records. The care provider has agreed to apologise and improve its service.
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Oxfordshire County Council (25 015 836)
Statement Not upheld Special educational needs 31-Aug-2026
Summary: The Council was not at fault for the way it dealt with Miss X’s child’s educational provision when they could not attend school. We also find the Council replied to Miss X’s complaint.
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Maldon District Council (25 016 823)
Statement Not upheld Enforcement 31-Aug-2026
Summary: Mr X complained the Council failed to take enforcement action to control his neighbour’s development. We have ended our investigation because the complaint is late there are no good reasons why Mr X could not have complained sooner.