What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • St Helens Metropolitan Borough Council (25 027 830)

    Statement Closed after initial enquiries Refuse and recycling 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s decision he would need to pay for a replacement bin after his was damaged. This is because there is insufficient evidence of fault by the Council here to warrant an investigation.

  • London Borough of Tower Hamlets (25 028 170)

    Statement Closed after initial enquiries Parking and other penalties 30-Jun-2026

    Summary: We will not investigate this complaint about the Council’s handling of an application to renew a parking permit. This is because there is not enough evidence of fault to justify investigating.

  • London Borough of Sutton (25 028 276)

    Statement Closed after initial enquiries Parking and other penalties 30-Jun-2026

    Summary: We will not investigate this complaint about the Council’s decision to refuse Mr X’s application for a vehicle crossover. This is because there is insufficient evidence of fault to justify investigating.

  • Medway Council (25 028 599)

    Statement Closed after initial enquiries Council tax 30-Jun-2026

    Summary: We will not investigate this complaint about council tax administration as it is unlikely we will find fault causing a significant injustice and we cannot achieve the outcome the complainant seeks.

  • London Borough of Newham (25 029 424)

    Statement Closed after initial enquiries Other 30-Jun-2026

    Summary: We cannot investigate Miss X’s complaint about the accuracy and content of a social work report because the matter was before a court, and the law says we cannot investigate.

  • London Borough of Newham (25 031 989)

    Statement Closed after initial enquiries School admissions 30-Jun-2026

    Summary: We will not investigate Mrs X’s complaint about the information provided and process to apply for an out of cohort school admission. There is insignificant injustice to Mrs X and we are unlikely to achieve more than the service improvement proposed.

  • Kirklees Metropolitan Borough Council (26 000 977)

    Statement Closed after initial enquiries Enforcement 30-Jun-2026

    Summary: We will not investigate the Council’s decision not to take planning enforcement action concerning works near a railway embankment. Even if there has been Council fault in the Council’s response to his complaint, the matter does not cause Mr X sufficient significant personal injustice to warrant an investigation. We also cannot achieve the outcome Mr X seeks.

  • London Borough of Harrow (26 001 140)

    Statement Not upheld Other 30-Jun-2026

    Summary: We are discontinuing our investigation because the complainant has the option to take his complaints to the third stage of the statutory Children Act complaints procedure.

  • Transport for London (26 001 698)

    Statement Closed after initial enquiries Public transport 30-Jun-2026

    Summary: We cannot investigate this complaint about Transport for London’s handling of Miss X’s appeal against a penalty fare notice. This is because Miss X has made a claim against Transport for London in relation to the matter, at court.

  • Transport for London (26 001 754)

    Statement Closed after initial enquiries Public transport 30-Jun-2026

    Summary: We will not investigate this complaint about Transport for London’s handling of Miss X’s compensation claim. This is because it would be reasonable for Miss X to take the matter to court.

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