Decision search
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Statement Upheld Special educational needs 23-Mar-2026
Summary: The Council delayed issuing Mrs X’s son, Mr Y’s Education, Health and Care (EHC) Plan following mediation in May 2024 by 15 months. This led to a delay in putting an agreed Education Other Than At School (EOTAS) in place. The Council agreed to apologise and make a payment to recognise Mr Y’s loss of education during the 2024/25 academic year and the distress and uncertainty caused.
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London Borough of Barnet (25 007 262)
Statement Closed after initial enquiries Enforcement 23-Mar-2026
Summary: Mr X complained about the way the Council dealt with a planning application. We have discontinued our investigation because this is a late complaint and there is no good reason to use discretion to investigate.
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London Borough of Lambeth (25 007 411)
Statement Upheld Homelessness 23-Mar-2026
Summary: Miss B complained the Council has failed to complete repair works at her temporary accommodation. The Council was at fault. It has delayed carrying out repair works and failed to ensure they have been completed. It also delayed making a suitability decision and its communication was poor. Miss B suffered distress and frustration and spent time and trouble chasing the Council. She was also denied the opportunity to request a review. The Council has agreed to apologise to Miss B, ensure the repair works have been completed, make symbolic payments, and issue staff briefings.
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London Borough of Sutton (25 007 843)
Statement Not upheld School transport 23-Mar-2026
Summary: Mr X complained about how the Council handled his education transport request for his daughter, Y. Mr X said this meant he arranged and funded transport. The Council was not at fault.
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Welwyn Hatfield Borough Council (25 007 941)
Statement Not upheld Licensing 23-Mar-2026
Summary: There was no fault in the way the Council investigated the complainant’s reports a nearby business was causing a noise nuisance and breaching its licence. The Council carried out a proper investigation and was entitled to decide there was no evidence to support either allegation. We have therefore completed our investigation.
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Warwickshire County Council (25 008 068)
Statement Closed after initial enquiries Alternative provision 23-Mar-2026
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place and about alternative educational provision because we are unlikely to find fault in the Council’s actions to warrant us investigating.
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London Borough of Croydon (25 009 045)
Statement Upheld Special educational needs 23-Mar-2026
Summary: The Council was at fault for failing to ensure Ms X’s child Y received the Speech and Language Therapy (SALT) in their Education, Health and Care Plan between January 2025 and February 2026 and Occupational Therapy between January 2025 and November 2025. Poor communication from the Council during that time added to Ms X’s frustration. The Council has agreed to ensure SALT provision is secured for Y, apologise to Ms X and make a payment to acknowledge her frustration and the impact on Y of the missed provision. It will also provide an update on its commissioning arrangements to ensure these can meet requirements for SALT and OT provision.
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South Cambridgeshire District Council (25 009 058)
Statement Upheld Licensing 23-Mar-2026
Summary: Mr X complained that the Council took too long to respond to his report about a taxi driver and did not make reasonable adjustments when communicating with him. He says this caused avoidable frustration and made it harder for him to take part in the complaint process. The Council delayed its initial response and did not take account of Mr X’s adjustments soon enough. These were faults. There was not significant injustice to Mr X and the Council has apologised, which is a suitable remedy.
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Hampshire County Council (25 009 607)
Statement Not upheld Charging 23-Mar-2026
Summary: Mr X complains the Council has increased the rate it pays to the care home where his wife lives by 2%, while other care homes receive a 5% uplift. Mr X complains this is unfair and means he now has to pay a larger top up for Mrs X’s care, which is unsustainable. We ended the investigation as we cannot achieve a worthwhile outcome for Mr X. We cannot achieve the remedy he wants.
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Cambridgeshire County Council (24 021 190)
Statement Upheld Special educational needs 23-Mar-2026
Summary: We will not investigate Miss X’s complaint about delays in producing an Education Health and Care Plan. We have upheld the complaint, and the Council has agreed to a proportionate way to resolve the complaint.