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Brighton & Hove City Council (25 008 329)
Statement Upheld Special educational needs 29-Jun-2026
Summary: Miss X complained the Council failed to ensure her child, Y received a suitable education or the specialist provision in their Education, Health Care (EHC) Plan when they stopped attending school. The Council was at fault for failing to provide a suitable full-time education or the specialist provision in line with their EHC Plan between January 2025 and May 2025. The Council agreed to apologise to Miss X and make a payment to her to recognise Y’s missed education and for the distress and uncertainty caused.
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Bristol City Council (25 009 427)
Statement Upheld Other 29-Jun-2026
Summary: The Council failed to consider whether Mrs X had suffered an injustice because of issues with a nursery provider’s charging policy, failed to carry out an audit and failed to put Mrs X’s complaint through its complaints procedure. An apology, payment to Mrs X and an audit of the nursery provider to establish whether it is complying with government guidance is satisfactory remedy.
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Warwickshire County Council (25 011 001)
Statement Closed after initial enquiries Traffic management 29-Jun-2026
Summary: We will not investigate Mr X’s complaint about traffic management. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. In any case, there is no worthwhile outcome achievable by our investigation.
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Telford & Wrekin Council (25 011 090)
Statement Upheld Alternative provision 29-Jun-2026
Summary: Mrs X complained how the Council dealt with the safeguarding concerns she raised about her son’s school. She also complained about the conduct of the Council’s attendance support team. We find the Council was at fault for failing to document it had property considered its section 19 duties. This caused Mrs X uncertainty and frustration. The Council has agreed to apologise to Mrs X, make a payment to her and implement a service improvement.
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Kirklees Metropolitan Borough Council (25 011 190)
Statement Upheld Homelessness 29-Jun-2026
Summary: Miss Y complained about the way the Council dealt with her housing application. We have not found fault with the way in which the Council carried out its reassessment of Miss Y’s housing priority. We have found fault with the Council’s delay starting the reassessment process and that it has already taken appropriate action to remedy the injustice this caused.
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Nottinghamshire County Council (25 011 294)
Statement Upheld Special educational needs 29-Jun-2026
Summary: Miss X complained the Council failed to secure suitable education for her son, Y, and delayed arranging alternative provision. The Council accepted fault causing injustice and offered a remedy. The remedy offered was inadequate. The Council agreed actions to remedy the injustice.
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Nottinghamshire County Council (25 011 901)
Statement Upheld Special educational needs 29-Jun-2026
Summary: Miss J complained the Council failed to secure a place at a special school for her daughter K as required by her Education, Health and Care Plan, left her on a part-time timetable and refused a self-referral for occupational therapy support. We find the Council at fault for failing to secure a special school place, and for the way it made its decisions regarding the part-time timetable and self-referral. This caused injustice of missed special educational provision which the Council has already remedied, and uncertainty for which the Council has agreed to apologise.
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London Borough of Hillingdon (25 012 672)
Statement Upheld Refuse and recycling 29-Jun-2026
Summary: Mr X says the Council missed recycling collections and failed to deal with fly tipping and overgrown vegetation near his home. He says this blocked access to his home and distressed him. Mr X also says the Council did not properly handle his blue badge application which distressed him. The Council was at fault. The Council delayed dealing with the overgrown vegetation. This frustrated Mr X. The Council has agreed to apologise to Mr X. We have not investigated Mr X’s complaint about his blue badge application because we have investigated this as a separate complaint.
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Peterborough City Council (25 013 048)
Statement Not upheld Enforcement 29-Jun-2026
Summary: There was no fault in how the Council dealt with unauthorised development and antisocial behaviour at a site close to Mrs X’s family home. I have not investigated how the Council dealt with the original planning application, because permission was granted by the Planning Inspector on appeal.
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Staffordshire County Council (25 014 073)
Statement Closed after initial enquiries Special educational needs 29-Jun-2026
Summary: We will not investigate this complaint about the Council not dealing with Mrs X’s complaint about delay in issuing an Education Health and Care Plan for her child. Since Mrs X complained to us, the Council has issued a final Plan and paid her £600 for the delay in doing so in accordance with what it agreed in complaint 25 008 964. Investigation would not now achieve any worthwhile purpose.