Decision search
Your search has 51670 results
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London Borough of Redbridge (24 022 328)
Statement Closed after initial enquiries Street furniture and lighting 24-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to install a charging point outside his home. Any injustice the Council’s actions has caused to Mr X is not significant enough to warrant an investigation. Additionally, there is no worthwhile outcome achievable.
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London Borough of Hackney (24 022 709)
Statement Closed after initial enquiries Parking and other penalties 24-Apr-2025
Summary: We will not investigate Ms X’s complaint about two penalty charge notices issued by the Council in error. This is because the Council cancelled the notices and the matter did not cause Ms X significant enough injustice to warrant any further remedy.
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Newark & Sherwood District Council (24 023 060)
Statement Closed after initial enquiries Councillor conduct and standards 24-Apr-2025
Summary: We will not investigate this complaint about the Council’s handling of a complaint about a parish council as it is unlikely we will find fault by the Council and the substantive matter is not within our legal remit.
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Nottinghamshire County Council (25 000 328)
Statement Closed after initial enquiries Highway repair and maintenance 24-Apr-2025
Summary: We will not investigate Mrs B’s complaint that the Council has refused to pay her compensation for injuries she suffered. This is because it is reasonable for Mrs B to pursue her compensation claim at court.
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Durham County Council (25 000 516)
Statement Upheld Leisure and culture 24-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s response to a service request. The Council has already upheld Ms X’s complaint, apologised and taken steps to rectify its service delivery. Because these actions are appropriate and there are no wider public interest issues, it is not proportionate for us to investigate.
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Transport for London (25 000 835)
Statement Closed after initial enquiries Parking and other penalties 24-Apr-2025
Summary: We will not investigate this complaint about the Council's enforcement of a penalty charge notice as it is reasonable to expect the complainant to ask the court to consider her case.
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Rother District Council (23 007 587)
Statement Upheld Enforcement 23-Apr-2025
Summary: Ms X complained about how the Council handled her concerns about breaches of planning and environmental control, and anti-social behaviour by her neighbour since 2021. We found fault by the Council for causing unnecessary delays in the planning enforcement process from Summer 2024. It was not at fault for the delays prior to this, or the other matters complained about as it reached decisions it was entitled to make. The Council should apologise and make payment to Ms X to acknowledge the distress and uncertainty its delays are causing her.
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Stoke-on-Trent City Council (24 001 148)
Statement Upheld Child protection 23-Apr-2025
Summary: Mr X complained that the Council did not deal with child protection issues properly. The Council did not properly assess Mr X’s circumstances and delayed making a reassessment. Mr X suffered avoidable distress. The Council should pay Mr X £4,724.
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London Borough of Redbridge (24 004 652)
Statement Upheld Special educational needs 23-Apr-2025
Summary: Ms X complained about the Council’s actions in relation to her child, Y’s, Education, Health and Care (EHC) Plan. The Council was at fault. It delayed providing Y with some provision and has still not secured and delivered other provision as outlined in the EHC Plan. The Council also poorly communicated with Ms X when she complained. The Council has agreed it will make Ms X a symbolic payment to recognise the provision Y has not received and for the distress and frustration it caused to Ms X. The Council will also apologise to Ms X. The Council will provide us with an action plan which explains how it will improve its service to prevent a recurrence of fault. It will also remind staff of the response timescales within its complaints procedure.
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Norfolk County Council (24 007 458)
Statement Upheld Alternative provision 23-Apr-2025
Summary: We found fault on Mr Y’s complaint about the Council failing to provide his son, Z, with suitable alternative education since he stopped attending school. It delayed issuing an Education, Health and Care plan. It failed to show it assessed Z’s needs when he stopped going to school or considered whether he was receiving a suitable education which was reasonably available and accessible. It also failed to show a record of its decision. These caused distress as Z lost education, had the uncertainty about whether it properly considered his situation, and caused frustration and stress. The Council agreed to send an apology, pay for missed education, pay for the distress caused by the delay and other fault, and actions it has now taken.