Decision search
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London Borough of Brent (25 013 085)
Statement Closed after initial enquiries Council house sales and leaseholders 11-Dec-2025
Summary: We will not investigate this complaint about Mr X’s application to buy his Council home as the Council is not directly responsible for Mr X’s lease only having 11 years remaining. There is no worthwhile outcome achievable.
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Essex County Council (25 013 107)
Statement Upheld Special educational needs 11-Dec-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Nuneaton & Bedworth Borough Council (25 013 168)
Statement Closed after initial enquiries Trees 11-Dec-2025
Summary: We will not investigate this complaint about the Council’s decision not to prune or remove a tree. This is because there is not enough evidence of fault in the Council’s decision-making process to warrant an investigation.
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London Borough of Newham (25 013 367)
Statement Closed after initial enquiries Parking and other penalties 11-Dec-2025
Summary: We will not investigate this complaint about a penalty charge notice. This is because Miss X has the right to appeal to a tribunal, and it is reasonable to expect her to have used this.
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London Borough of Redbridge (25 013 483)
Statement Closed after initial enquiries Highway repair and maintenance 11-Dec-2025
Summary: We will not investigate Mr X’s complaint about the outcome of his claim for damages after his car was damaged by a kerb and pavement in front of his property. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.
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North Northamptonshire Council (25 014 869)
Statement Upheld Council tax 11-Dec-2025
Summary: We will not investigate this complaint about the Council’s delay in updating Mr X’s council tax account. This is because the Council has already remedied any injustice Mr X suffered due to this matter.
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West Berkshire Council (25 018 677)
Statement Closed after initial enquiries Child protection 11-Dec-2025
Summary: We will not investigate Mr X’s complaint about an inaccurate case record regarding him held on the Council’s systems because the Information Commissioner’s Office is better suited to consider the matter.
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Birmingham City Council (25 020 437)
Statement Closed after initial enquiries Highway repair and maintenance 11-Dec-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a highway defect which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.
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Staffordshire County Council (24 007 701)
Statement Upheld Assessment and care plan 10-Dec-2025
Summary: The Council commissioned care provider was at fault for the poor care it provided to Mrs X’s late mother, Mrs Z. The Council was at fault for the delay in arranging a respite placement for Mrs Z and for the failure to explore the option of direct payments to pay for the respite. It also failed to properly explore alternative options when Mrs Z wanted a long-term care home placement. The Council has agreed to apologise to Mrs X, make a payment equivalent to the direct payment for respite and a payment to acknowledge the distress, frustration and uncertainty she was caused by the Council’s faults.
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Essex County Council (24 012 667)
Statement Not upheld Assessment and care plan 10-Dec-2025
Summary: We have discontinued our investigation of this complaint, about the Council’s handling of a complaint about adult social care. This is because it concerns matters which are either late, outside our legal jurisdiction, or to which the Council has already responded appropriately, and so there is no worthwhile outcome to further investigation.