Decision search
Your search has 59748 results
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London Borough of Haringey (25 017 801)
Statement Upheld Allocations 31-Aug-2026
Summary: The Council was at fault for delays carrying out a review into Ms X’s housing allocations decision. The Council was also at fault for its complaint handling. This caused Ms X frustration and uncertainty. The Council agreed to apologise to Ms X and make a payment for the time and trouble bringing her complaint.
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Braintree District Council (25 019 561)
Statement Closed after initial enquiries Homelessness 31-Aug-2026
Summary: We will not investigate this complaint about Mr X’s housing. This is because for the most part, there is no worthwhile outcome achievable through further investigation. Part of the complaint also carries an appeal right to a court which it is reasonable for Mr X to use.
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London Borough of Waltham Forest (25 019 815)
Statement Closed after initial enquiries Homelessness 31-Aug-2026
Summary: We will not investigate this complaint about the support Ms X received when she was homeless due to fleeing domestic abuse. This is because the complaint in part, carried a county court appeal right which it was reasonable for Ms X to use and in part, we cannot achieve a more worthwhile outcome.
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Kent County Council (25 020 924)
Statement Upheld Other 31-Aug-2026
Summary: We will not investigate this complaint about delay in the Council’s handling of a complaint about child protection. The Council has agreed to make a symbolic payment to Mr X and complete the complaint process without further delay. We consider this to be a suitable resolution.
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East Sussex County Council (25 021 370)
Statement Closed after initial enquiries Assessment and care plan 31-Aug-2026
Summary: We will not investigate this complaint about the care commissioned by the Council. This is because this complaint is late and there are no good reasons why the complainant did not bring the complaint to the Ombudsman sooner.
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London Borough of Islington (25 021 405)
Statement Closed after initial enquiries Allocations 31-Aug-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Hackney (25 021 562)
Statement Closed after initial enquiries Homelessness 31-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council mishandling his homelessness case because there is insufficient evidence of fault in its decision making to justify our involvement. Mr X has exercised his statutory review rights in relation to the decision that he does not have priority need. It was reasonable for him to use the appeal against the review decision offered by the homelessness legislation.so we will not be able to investigate this.
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City of York Council (25 024 375)
Statement Upheld Assessment and care plan 31-Aug-2026
Summary: We upheld Mr X’s complaint about the Council’s failure to provide the support to meet his Care Act assessed needs. The Council agreed to resolve the complaint early by issuing an apology and paying Mr X a symbolic payment to recognise the injustice caused.
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Essex County Council (25 024 479)
Statement Closed after initial enquiries Special educational needs 31-Aug-2026
Summary: We will not investigate this complaint that the Council did not respond appropriately to a complaint. It is not a good use of our resources to consider complaints about complaint procedures, and we will not do so here.
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Sheffield City Council (25 024 883)
Statement Closed after initial enquiries Charging 31-Aug-2026
Summary: We will not investigate this complaint about how the Council dealt with a credit due to Miss X’s mother’s account. This is because we have decided any injustice is not significant enough to justify our involvement.