Decision search
Your search has 58275 results
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London Borough of Lambeth (26 002 132)
Statement Closed after initial enquiries Other 30-Jun-2026
Summary: We will not investigate this complaint about a breach of confidentiality. The Information Commissioner is better placed to consider and decide complaints about data protection.
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London Borough of Lewisham (26 005 374)
Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2026
Summary: We will not investigate this complaint about the Council’s maintenance of a cycleway, or an associated claim for damaged property because of poor road surface treatment. This is because X has an alternative legal remedy available to them, to address their complaints. And given only the courts can decide on both aspects, and we could not do so in either case, it is reasonable to expect them to use their legal remedy.
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East Sussex County Council (26 006 427)
Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2026
Summary: We will not investigate Mr C’s complaint that his car was damaged by a large pothole which the Council had failed to repair. This is because it is reasonable for Mr C to pursue his compensation claim at court.
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London Borough of Barnet (26 007 686)
Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2026
Summary: We will not investigate this complaint about the Council issuing an invoice for repairs to the footway following damage caused during building works. There is insufficient evidence of fault which would warrant an investigation. We cannot determine legal liability for damages or negligence.
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Worcestershire County Council (26 007 884)
Statement Closed after initial enquiries Other 30-Jun-2026
Summary: We cannot investigate this complaint about highway works because it has been made by a parish council.
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Derby City Council (24 011 602)
Statement Upheld Special educational needs 29-Jun-2026
Summary: We found fault on Miss Y’s complaint against the Council about it failing to monitor her son’s provision in his Education, Health and Care plan while out of school. It failed to show when it actioned the need for an Occupational Therapist assessment. It also failed to deal with her complaints as required by its complaints procedure. The Council agreed to make a symbolic payment to her, send an apology, ensure proper records are kept, carry out a review, and remind officers about the need to respond fully to our enquiries. There was no fault on her complaint about it failing to provide appropriate education.
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Birmingham City Council (24 020 168)
Statement Upheld Assessment and care plan 29-Jun-2026
Summary: Ms X complained about a delay in reinstating direct payments and providing care, and a delay in making adaptations to her home that were required as a result of a disability. She also complained about the Council not sharing documents and keeping her up to date appropriately. We found there was delay in meeting care needs and arranging adaptations and fault in communication and sharing of information. We also found the Council failed to properly have regard for its Equality Act duties when Ms X asked for reasonable adjustments. We recommended an apology a distress payment and a review of what reasonable adjustments Ms X needed.
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London Borough of Haringey (25 005 086)
Statement Closed after initial enquiries Licensing 29-Jun-2026
Summary: We will not investigate this complaint about how the Council responded to an information request about a Rent Repayment Order. This is because further investigation would not lead to a different outcome.
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Statement Upheld Assessment and care plan 29-Jun-2026
Summary: Mrs X complained about the Council’s actions when her relative, Mr Y, left supported living accommodation. We found fault because the Council did not make it clear when the search for new accommodation would begin or communicate effectively with Mrs X overall. This caused Mrs X avoidable distress and uncertainty and meant Mr Y was unsure when the search for accommodation would begin. To remedy the injustice caused, the Council will apologise to Mrs X and Mr Y and make a symbolic payment to her.
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London Borough of Croydon (25 008 126)
Statement Upheld Charging 29-Jun-2026
Summary: There was fault in the way the Council applied the section 117 process which caused significant financial injustice to the late Mrs X and as a result to her family through the loss to her estate. The Council has put in place training to improve the knowledge of this legislation and accepts it should repay the care home fees incorrectly incurred.