Decision search
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Kent County Council (25 030 421)
Statement Closed after initial enquiries School transport 24-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse free home-to-school transport. This is because there is not enough evidence of fault by the Council.
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Cambridgeshire County Council (25 003 994)
Statement Upheld Special educational needs 23-Mar-2026
Summary: The Council was at fault. It did not secure all the special educational provision set out in Mr X’s child, Y’s, Education, Health and Care Plan over a three-month period. The Council will make a symbolic payment to Mr X for Y’s lost special educational provision and education to which they were entitled. The Council has already put in place an action plan to improve its service.
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Devon County Council (25 004 474)
Statement Upheld Special educational needs 23-Mar-2026
Summary: Ms X complained the Council failed to notify her it had not paid exam fees relating to her daughter’s college course. Ms X said the Council’s actions caused avoidable distress and frustration to herself and her daughter. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy to Ms X.
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Barnsley Metropolitan Borough Council (25 005 156)
Statement Closed after initial enquiries Refuse and recycling 23-Mar-2026
Summary: We will not investigate this complaint about the Council’s process for registering for a recycling site permit. This is because any injustice is not significant enough to justify our involvement.
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London Borough of Newham (25 005 345)
Statement Upheld Homelessness 23-Mar-2026
Summary: Ms X complained the Council failed to action homelessness application in July and November 2024 and failed to action a referral to children’s social care. The Council accepts fault in respect of the three incidents above which Ms X says impacted on her mental and physical health. A suitable remedy including a symbolic payment and service improvements is agreed.
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Royal Borough of Greenwich (25 005 505)
Statement Upheld Domiciliary care 23-Mar-2026
Summary: Mrs X complained the Council commissioned care provider, Carepoint services Limited, neglected her grandfather, Mr Y. She complained the care provider refused to acknowledge the neglect, despite the Council substantiating the safeguarding concerns. Mrs X said this distressed her family and Mr Y did not have his needs met. There was fault in the way the Council did not acknowledge the safeguarding concerns and complaint handling was poor. This distressed and frustrated Mrs X and Mr Y did not have his needs met in line with his care plan. The Council agreed to apologise, ask the care provider to apologise, make a financial payment and ensure the care provider completes additional training.
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Liverpool City Council (25 005 606)
Statement Closed after initial enquiries Special educational needs 23-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s child’s education and special educational needs. Part of the complaint is late and there are no good reasons to investigate it now, part of it concerns matters about which the complainant which had the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and investigation by the Ombudsman is unlikely to lead to a different outcome in relation the rest of the complaint.
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London Borough of Ealing (25 005 970)
Statement Upheld Special educational needs 23-Mar-2026
Summary: The Council failed to secure two terms of Speech and Language Therapy and half a term of Occupational Therapy for Mrs X’s child, Y. The Council did secure Y’s swimming lessons and was not at fault. The Council has agreed to apologise and make a payment to remedy injustice caused to Mrs X and Y.
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London Borough of Southwark (25 006 551)
Statement Upheld Special educational needs 23-Mar-2026
Summary: We upheld a complaint from Miss B, that the Council failed to provide speech and language therapy, and occupational therapy, to her son after he began a college placement in October 2023. We found he suffered a loss of education provision as a result, which was an injustice. The Council accepted these findings and agreed to take action to remedy that injustice and improve its service.
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London Borough of Lambeth (25 006 875)
Statement Upheld Homelessness 23-Mar-2026
Summary: Miss D complains about the handling of her homelessness application and being awarded an incorrect qualifying date for the housing register. I have found some fault by the Council including delay, an insufficient personalised housing plan and an incorrect qualifying date. The Council has agreed to apologise to Miss D, correct the qualifying date and pay redress for avoidable distress.