What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Hertsmere Borough Council (25 021 923)

    Statement Closed after initial enquiries Enforcement 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about how the Council has dealt with planning enforcement matters relating to the unfinished conversion of a building near his property. There is insufficient significant personal injustice to him stemming from the matters complained of to warrant us investigating.

  • North Northamptonshire Council (25 021 988)

    Statement Closed after initial enquiries Special educational needs 30-Jun-2026

    Summary: We cannot investigate this complaint about a school’s dealings with the Council. The school is a public body. The law prevents us from investigating complaints by public bodies.

  • Barnsley Metropolitan Borough Council (25 022 408)

    Statement Closed after initial enquiries Trees 30-Jun-2026

    Summary: We will not investigate this complaint about the Council cutting a hedge outside Miss Y’s property without her consent. This is because we could not add to the previous investigation by the Council and further investigation would not lead to a different outcome.

  • Woking Borough Council (25 022 467)

    Statement Closed after initial enquiries Parking and other penalties 30-Jun-2026

    Summary: We will not investigate Mrs X’s complaint, brought by Mr X, about the Council overcharging her to use one of its car parks, and about the wording of the previous parking tariff signs. There is insufficient significant personal injustice caused by the matters complained of to warrant us investigating.

  • Essex County Council (25 022 530)

    Statement Closed after initial enquiries Special educational needs 30-Jun-2026

    Summary: We will not investigate this complaint about educational provision because it is reasonable for Mr X to appeal to the Tribunal. We are unlikely to find fault with the Council, and we cannot achieve the outcome Mr X wants.

  • City of Wolverhampton Council (25 022 621)

    Statement Upheld Assessment and care plan 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about how the Council handled his care needs assessment. This is because we are unlikely to add to the Council’s response or achieve anything more for Mr X.

  • Southampton City Council (25 022 649)

    Statement Closed after initial enquiries Planning applications 30-Jun-2026

    Summary: We will not investigate this complaint about how the Council handled a planning application. This is because there is not enough evidence of fault to warrant an investigation, and an investigation by the Ombudsman is unlikely to lead to a different outcome.

  • Kent County Council (25 022 706)

    Statement Closed after initial enquiries School transport 30-Jun-2026

    Summary: We will not investigate this complaint about school transport. There is not enough evidence of fault causing significant injustice to warrant investigation.

  • Royal Borough of Kingston upon Thames (25 022 789)

    Statement Closed after initial enquiries Disabled children 30-Jun-2026

    Summary: We will not investigate Mr F’s complaint about childcare because we could not achieve the outcome he wants, and there is no worthwhile outcome achievable for us.

  • Manchester City Council (25 022 852)

    Statement Closed after initial enquiries Planning applications 30-Jun-2026

    Summary: We will not investigate this complaint about the way the Council conducted a consultation on its planning policy. The complaint is made too late and we have seen no reason why Mr X could not have complained to us much sooner.

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