Decision search
Your search has 56552 results
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Shropshire Council (25 027 324)
Statement Closed after initial enquiries Other 23-Mar-2026
Summary: We cannot investigate this complaint about Council’s actions during court proceedings. This is because the law does not allow us to investigate matters that were subject to court proceedings. Nor will we investigate the delays in the Council’s handling of the complaint. This is because the Council has apologised and further investigation by us would not lead to a different outcome.
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London Borough of Wandsworth (25 018 534)
Statement Closed after initial enquiries Parking and other penalties 23-Mar-2026
Summary: We will not investigate Mr X’s complaint about a parking penalty charge notice issued by the Council. It would have been reasonable for Mr X to appeal to London Tribunals.
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Suffolk County Council (25 015 722)
Statement Closed after initial enquiries Special educational needs 22-Mar-2026
Summary: We will not investigate this complaint that the Council delayed issuing the complainant’s son’s amended Education Health and Care plan, and that the content of the Education Health and Care plan when issued did not meet his needs. Investigation is unlikely to lead to a significantly different outcome and is not therefore warranted.
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Derbyshire County Council (25 016 531)
Statement Closed after initial enquiries Child protection 22-Mar-2026
Summary: We will not investigate this complaint about the Council’s response to disclosures made by the complainant’s child. This is because there is insufficient evidence of fault on the Council’s part to warrant our intervention.
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City of Wolverhampton Council (25 003 471)
Statement Upheld Other 20-Mar-2026
Summary: The Council was at fault for delay installing disability equipment in Ms X’s home. The Council agreed to apologise to Ms X and make a financial payment to remedy the distress caused. It also offered to install the disability equipment.
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London Borough of Tower Hamlets (25 003 968)
Statement Upheld Homelessness 20-Mar-2026
Summary: Miss X complained about how the Council handled her reports of disrepair in her temporary accommodation. We have found the Council at fault for its poor communication and complaint handling, failure to escalate the enforcement action against the property management agency, and delay in accepting Miss X’s review request. This fault caused Miss X distress, uncertainty and frustration. The Council has agreed to apologise, make a symbolic payment and complete the suitability review.
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North Yorkshire Council (25 004 719)
Statement Upheld Special educational needs 20-Mar-2026
Summary: The Council was at fault for the delay in completing Mr Y’s needs assessment and Ms X’s carers assessment. It was also at fault for poor communication. The Council has agreed to apologise to Ms X for the frustration and uncertainty this caused and offer to complete new assessments. There was no evidence of faut in the support it offered Ms X with Mr Y’s benefits.
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Epping Forest District Council (25 006 004)
Statement Not upheld Other 20-Mar-2026
Summary: Miss X complained the Council failed to ensure a neighbour removed Japanese knotweed from the field behind her home and delayed dealing with this matter. Miss X said this caused her distress and uncertainty. The Council was not at fault.
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Isle of Wight Council (25 007 315)
Statement Upheld Special educational needs 20-Mar-2026
Summary: Mrs X complained the Council did not provide her child, Y, with all the provision set out in his Education, Health and Care Plan which included Speech and Language Therapy. Mrs X also complained about the Council’s delays with completing the annual review process of Y’s Plan. There were faults by the Council which caused injustice to Y and Mrs X. The Council has agreed to apologise and make payments to remedy the injustice caused. It will also finalise and publish its Personal Education Budgets Policy.
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London Borough of Havering (25 008 566)
Statement Not upheld Antisocial behaviour 20-Mar-2026
Summary: There was no fault by the Council, in this complaint about anti-social behaviour. This is because the complainant had not made a substantive report about anti-social behaviour before submitting a formal complaint.