What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Leicestershire County Council (25 021 784)

    Statement Closed after initial enquiries Assessment and care plan 29-Jun-2026

    Summary: We will not investigate this complaint about a mental capacity assessment completed in April 2024. There is insufficient evidence of fault to warrant an investigation and there is no worthwhile outcome achievable.

  • East Cambridgeshire District Council (25 022 068)

    Statement Closed after initial enquiries Licensing 29-Jun-2026

    Summary: We will not investigate this complaint about the Council’s decision to vary a premises licence. Any injustice is not significant enough to justify our involvement.

  • London Borough of Ealing (25 022 094)

    Statement Closed after initial enquiries Antisocial behaviour 29-Jun-2026

    Summary: We cannot investigate part of this complaint about antisocial behaviour. This is because the law says we cannot investigate complaints about the provision or management of social housing by a Council acting as a landlord. We will not investigate part of this complaint because Mr Y has not suffered significant injustice.

  • Oxfordshire County Council (25 022 554)

    Statement Closed after initial enquiries Special educational needs 29-Jun-2026

    Summary: We cannot investigate this complaint about the Council’s refusals to undertake an Educational Health Care Needs Assessment and to issue an Education Health and Care plan for the complainant’s child. This is because the complainant has used his right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and the courts have decided the Ombudsman cannot intervene where the right to appeal has been used.

  • London Borough of Lambeth (25 022 564)

    Statement Upheld Looked after children 29-Jun-2026

    Summary: We will not investigate Ms X’s complaint about a financial remedy offered by the Council. There is nothing we could add to the Council’s response. We cannot achieve the outcome Ms X wants.

  • East Sussex County Council (25 022 697)

    Statement Closed after initial enquiries Traffic management 29-Jun-2026

    Summary: We will not investigate this complaint about traffic management. This is because we are unlikely to find fault with the Council and another body is better placed to consider a complaint about police vehicles.

  • Worcester City Council (25 022 713)

    Statement Closed after initial enquiries Councillor conduct and standards 29-Jun-2026

    Summary: We will not investigate Mr X’s complaint about how the Council handled his Code of Conduct complaint because there is not enough evidence of fault to justify an investigation.

  • Staffordshire County Council (25 022 793)

    Statement Closed after initial enquiries Special educational needs 29-Jun-2026

    Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s complaint about the alleged actions of a Council officer in misrepresenting the findings of an educational psychologist when preparing an Education Health and Care Plan for her child. Mrs X has now exercised her right of appeal to the Special Educational Needs and Disability Tribunal against the content of the Plan the Council issued. The matter of the alleged actions is closely linked to the content of the Plan, and it is therefore likely that an investigation by us would overlap with the work of the Tribunal. As we are not investigating the substantive matters of the complaint, it would not be productive to investigate the Council’s complaint handling.

  • City of York Council (25 022 931)

    Statement Closed after initial enquiries Planning applications 29-Jun-2026

    Summary: We will not investigate Mrs X’s complaint about how the Council considered and its committee decided a planning application for the development of a site next to her property. There is not enough evidence of Council fault in the planning processes to warrant us investigating. We also cannot achieve the core planning outcome Mrs X seeks from the complaint.

  • North Somerset Council (25 023 144)

    Statement Closed after initial enquiries Charging 29-Jun-2026

    Summary: We will not investigate Miss X’s complaint about the Council’s delay in recovering care fees from her late relative’s, Mrs Y’s, estate. There is no worthwhile outcome achievable from our investigation.

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