Decision search
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Stoke-on-Trent City Council (25 015 995)
Statement Closed after initial enquiries Looked after children 24-Mar-2026
Summary: We will not investigate Mrs X’s complaint about the Council not sharing information about her child. There is not enough evidence of fault by the Council.
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Southampton City Council (25 016 082)
Statement Closed after initial enquiries Allocations 24-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing application. There is not enough evidence of fault to justify investigation.
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Warwickshire County Council (25 016 404)
Statement Closed after initial enquiries Safeguarding 24-Mar-2026
Summary: We will not investigate this complaint about the Council taking no further action following a safeguarding referral. We are unlikely to find fault with the Council, and we cannot investigate the National Health Service.
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Blackpool Borough Council (25 016 445)
Statement Closed after initial enquiries Special educational needs 24-Mar-2026
Summary: We cannot investigate Mrs B’s complaint that the Council changed the school named in her child’s Education, Health and Care Plan during the Tribunal process and its communications with her about this. We cannot investigate matters connected to an appeal or the Council’s conduct during the appeals process.
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London Borough of Lambeth (25 016 499)
Statement Closed after initial enquiries Other 24-Mar-2026
Summary: We will not investigate Mr B’s complaint about the Council’s handling of business rates and council tax for his property. Part of his complaint is late. We cannot investigate the Council’s more recent involvement in court proceedings. We will also not investigate the Council’s delay removing a council tax premium because it is unlikely further investigation would lead to a different outcome.
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Manchester City Council (25 016 547)
Statement Closed after initial enquiries Other 24-Mar-2026
Summary: We will not investigate this complaint about how the Council has dealt with Mr X’s complaints. This is because the complaints are not within our jurisdiction, so we will not look at the related complaints handling.
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Central Bedfordshire Council (25 016 565)
Statement Closed after initial enquiries Assessment and care plan 24-Mar-2026
Summary: We will not investigate this complaint about how the Council assessed the care needs of Mr X’s mother, Mrs Y. There is not enough evidence of fault to justify investigating.
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Kent County Council (25 016 836)
Statement Closed after initial enquiries School transport 24-Mar-2026
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to grant home to school transport. It is reasonable to expect her to have appealed an Education Health and Care Plan wording to the Tribunal. And we are unlikely to find fault in the Council’s decision to refuse home to school transport.
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Coventry City Council (25 016 890)
Statement Closed after initial enquiries Antisocial behaviour 24-Mar-2026
Summary: We will not investigate Mr Z’s complaint about the Council’s handling of his noise nuisance reports and request for reasonable adjustments. It is unlikely further investigation would lead to a different outcome. We also cannot investigate his complaint about court-issued fines he received for breach of an abatement notice. The law says we cannot investigate complaints about court action.
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Sandwell Metropolitan Borough Council (25 017 212)
Statement Upheld Other 24-Mar-2026
Summary: We have upheld this complaint about how the Council dealt with a grant application. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr Y and improving its service for others.