Decision search
Your search has 51452 results
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London Borough of Camden (24 019 004)
Statement Closed after initial enquiries Direct payments 21-Apr-2025
Summary: We will not investigate this complaint about the Council not having paid Miss X direct payments to hire a personal assistant. We will not reconsider matters we already decided in 2024. Given this, investigation of later events would not achieve a meaningful outcome, and we could not say any later fault by the Council caused injustice.
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London Borough of Ealing (24 019 021)
Statement Closed after initial enquiries Safeguarding 21-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council failing to safeguard his health and wellbeing due to failure to respond appropriately to his reports about significant disrepair in his property. This is because the complaint is out of our jurisdiction.
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London Borough of Brent (24 019 052)
Statement Closed after initial enquiries Allocations 21-Apr-2025
Summary: We will not investigate this complaint about a Council housing register application. The complaint is late and there are no good reasons to exercise discretion to consider the late complaint. Nor is there evidence of material fault in how the organisation made its decision, so we could not question the outcome.
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Statement Upheld Special educational needs 21-Apr-2025
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by making a suitable payment to the complainant to remedy the injustice this caused.
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Birmingham City Council (24 019 191)
Statement Closed after initial enquiries Refuse and recycling 21-Apr-2025
Summary: We will not investigate Mr X’s complaint that the Council delayed replacing a damaged refuse bin. This is because the bin has now been replaced so an investigation would not lead to a different outcome.
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Huntingdonshire District Council (24 019 558)
Statement Closed after initial enquiries Other 21-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the Council not fulfilling its duty to publicise or tell her about a national government financial support scheme for flooded properties. There is not enough evidence of fault by the Council to warrant us investigating. There is insufficient evidence that Council fault caused the injustice Mrs X claims.
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London Borough of Hammersmith & Fulham (24 019 648)
Statement Closed after initial enquiries Disabled children 21-Apr-2025
Summary: We will not investigate this complaint about the Council’s decision to reduce a package of care including direct payments to Mr X to assist with his children’s care needs. This is because there is not enough evidence of fault by the Council to justify an investigation, and it would not achieve anything worthwhile now.
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Bedford Borough Council (24 019 718)
Statement Closed after initial enquiries Private housing 21-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council requiring him to complete a dampness investigation into a property he owns. This is because there is insufficient evidence of fault.
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London Borough of Hackney (24 019 825)
Statement Closed after initial enquiries Council tax 21-Apr-2025
Summary: We will not investigate Ms X’s complaint about council tax liability. If Ms X disputes her liability for the debt, there is a right of appeal to a tribunal which it is reasonable for her to use. If Ms X is dissatisfied with the Council’s response to her information request, she can approach the Information Commissioner’s Office.
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Wiltshire Council (24 019 850)
Statement Closed after initial enquiries Antisocial behaviour 21-Apr-2025
Summary: We will not investigate this complaint about the Council’s decision to issue the complainant a community protection notice for anti-social behaviour, or with respect to later matters. This is because the complainant could reasonably have exercised his right of appeal if he disagreed with the notice. There is no evidence the complainant has complained to the Council about matters subsequent to this and so these would be premature for us to investigate.