What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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Your search has 58275 results

  • Milton Keynes Council (25 023 062)

    Statement Closed after initial enquiries Other 30-Jun-2026

    Summary: We will not investigate this complaint about the Council’s failure to ensure a developer adheres to the requirements of planning applications. The complaint is late and we have seen no reason why Mr X could not have contacted us much sooner.

  • Sheffield City Council (25 023 067)

    Statement Closed after initial enquiries Pollution 30-Jun-2026

    Summary: We will not investigate this complaint about the Council’s cleaning of Miss X’s locality. This is because there is not enough evidence of fault to justify investigating.

  • London Borough of Hackney (25 023 107)

    Statement Closed after initial enquiries Antisocial behaviour 30-Jun-2026

    Summary: We will not investigate Miss X’s complaint about how the Council handled her complaint about how it considered her concerns about ventilation and fumes in her home. This is because there is not enough evidence of fault to justify an investigation.

  • Mole Valley District Council (25 023 227)

    Statement Closed after initial enquiries Parking and other penalties 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about a planning decision in 2021 and the Council’s more recent actions related to parking provision near his home. Part of the complaint is late. There is insufficient evidence of fault in its more recent actions, and an investigation would not lead to a different outcome.

  • Birmingham City Council (25 023 540)

    Statement Closed after initial enquiries Child protection 30-Jun-2026

    Summary: We will not investigate this complaint about the Council’s handling of the children’s statutory complaints procedure. There is not enough evidence of fault to justify an investigation.

  • Dorset Council (25 023 727)

    Statement Closed after initial enquiries Planning applications 30-Jun-2026

    Summary: We will not investigate this complaint about the time taken by the Council to determine a planning application as the result of an alleged procedural error. Mrs X had a right of appeal to the Planning Inspector it would have been reasonable to use

  • Gateshead Metropolitan Borough Council (25 023 844)

    Statement Closed after initial enquiries Disabled children 30-Jun-2026

    Summary: We will not investigate this complaint about Blue Badge awards. This is because there is not enough evidence of fault to justify investigating.

  • Warwick District Council (25 024 305)

    Statement Closed after initial enquiries Homelessness 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application. There is not enough evidence of fault to justify investigating. If Mr X disagrees with the Council’s review decision, it is reasonable for him to use his right of appeal to the County Court.

  • Surrey County Council (25 024 350)

    Statement Closed after initial enquiries Drainage 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council not taking enough action to prevent flooding in front of his business. There is not enough evidence of fault by the Council to warrant further investigation.

  • London Borough of Havering (25 024 353)

    Statement Closed after initial enquiries Other 30-Jun-2026

    Summary: We will not investigate Mr X’s complaint about data processing or the conduct of a Social Worker. This is because there are other bodies better placed to consider these matters. We will not investigate the Council’s complaint handling because the Council already remedied the injustice caused and an investigation is unlikely to achieve anything further.

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