Decision search
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North Tyneside Metropolitan Borough Council (24 023 452)
Statement Upheld Child protection 24-Mar-2026
Summary: The Council was at fault because it did not provide an adequate financial remedy to Mr and Mrs X’s complaint about children’s social care services to their child Y. The Council also failed to provide a meeting it had previously offered in a stage three panel hearing. This was not citizen focussed and was fault causing Mr and Mrs X avoidable distress. The Council will issue a further apology, additional payments and a further complaint response covering another complaint about the removal of Y’s direct payment funds.
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London Borough of Tower Hamlets (25 012 553)
Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of a housing benefit overpayment. Mr X has used his right of appeal, which is the appropriate route to challenge the decision. We cannot consider the matter.
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Transport for London (25 012 753)
Statement Closed after initial enquiries Street furniture and lighting 24-Mar-2026
Summary: We will not investigate this complaint about the language used to describe TfL’s e-scooter scheme. This is because an investigation would be unlikely to find fault with TfL’s actions. Further, Mr X has not sustained a personal injustice due to this matter.
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Liverpool City Council (25 014 242)
Statement Upheld Child protection 24-Mar-2026
Summary: We will not investigate this complaint about how the Council completed a single assessment. This is because the Council remedied the injustice caused to Mr X during its complaint’s process.
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Reading Borough Council (25 014 401)
Statement Closed after initial enquiries Child protection 24-Mar-2026
Summary: We cannot investigate this complaint about the Council’s children’s services involvement with Mr X’s family. The matters complained about were either considered by a court which the law says we cannot consider or are closely linked to matters that have been or could have been raised during court proceedings that we will not investigate.
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Plymouth City Council (25 014 661)
Statement Closed after initial enquiries Parking and other penalties 24-Mar-2026
Summary: We will not investigate this complaint about the actions and conduct of council officers in relation to the complainant’s telephone call about a penalty charge notice. This is primarily because there is insufficient evidence of fault causing the complainant a significant injustice, and it is reasonable to expect him to contact the Information Commissioner about the Council’s handling of his subject access request.
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Essex County Council (25 014 860)
Statement Closed after initial enquiries Safeguarding 24-Mar-2026
Summary: We will not investigate this complaint about adult safeguarding. The Council’s actions do not cause the claimed injustice of the complainant losing her job. Correcting data held about the complainant is better considered by the Information Commissioner’s Office.
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London Borough of Lambeth (25 015 278)
Statement Closed after initial enquiries Other 24-Mar-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her children’s case. Miss X has used her alternative remedy to the court on some matters. There is not enough evidence of fault on other matters.
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Wiltshire Council (25 015 328)
Statement Closed after initial enquiries Special educational needs 24-Mar-2026
Summary: We will not investigate this complaint about how the Council dealt with Mrs X’s child’s Education, Health and Care Plan following an annual review. It is reasonable to expect Mrs X to have appealed to the Tribunal against the Council’s decision not to change the Education, Health and Care Plan. There is insufficient evidence of fault and injustice to justify an investigation into other aspects of Mrs X’s complaint.
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Surrey County Council (25 015 946)
Statement Closed after initial enquiries Other 24-Mar-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s officers’ consultee response on a planning application for a development near her home. There is insufficient significant personal injustice caused to her by the matters complained of involving this Council to warrant us investigating. We also cannot achieve the outcome Mrs X seeks from her complaint.