Decision search
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London Borough of Bromley (24 008 041)
Statement Upheld Allocations 23-Apr-2025
Summary: Miss D complained there was an error on her housing bidding account which meant she was removed from the housing register and had to make a new application. Miss D says this has significantly impacted her mental health and ability to work. Miss D also says it has affected the mental health of her children. We find the Council at fault for failing to inform Miss D it had closed her bidding account. This caused Miss D frustration and uncertainty. The Council has agreed to apologise and make a symbolic payment to Miss D to remedy the injustice caused by the faults identified.
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London Borough of Bromley (24 009 296)
Statement Closed after initial enquiries Antisocial behaviour 23-Apr-2025
Summary: We will not investigate Miss X’s complaint that the Council failed to investigate anti-social behaviour from her neighbours. This is because there is insufficient evidence of fault to warrant our involvement.
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Brighton & Hove City Council (24 010 647)
Statement Upheld Homelessness 23-Apr-2025
Summary: Mr X complained about the Council’s handling of his homeless application. We found the Council at fault in that it delayed in making a main housing duty decision and a decision about the suitability of Mr X’s temporary accommodation. These faults caused Mr X distress and the injustice of being unsuitably housed for a year longer than he should have been. The Council has agreed to remedy the injustice by apologising and making Mr X a symbolic payment.
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Tameside Metropolitan Borough Council (24 010 995)
Statement Upheld Special educational needs 23-Apr-2025
Summary: Mrs X complained that the Council delayed in its decision to refuse to reassess her son, Y’s, special educational needs, and delayed in issuing an amended Education, Health and Care Plan following an annual review. We found fault on the part of the Council which caused injustice to Mrs X and Y in the form of distress and delayed access to suitable educational provision. The Council has agreed to make symbolic payments to remedy the injustice caused.
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Derbyshire County Council (24 012 164)
Statement Closed after initial enquiries Special educational needs 23-Apr-2025
Summary: We cannot investigate Miss X’s complaint that the Council’s actions delayed an Education Health and Care needs assessment. This is because Miss X used her right of appeal to a tribunal and we cannot investigate the actions of the Council during that appeal.
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Sheffield City Council (24 012 559)
Statement Not upheld Charging 23-Apr-2025
Summary: Ms Y complained the Council wrongly decided her late mother, Mrs X, deprived herself of assets to reduce her care fees. The Council made this decision in line with relevant law and guidance without fault.
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Oadby & Wigston Borough Council (24 013 733)
Statement Upheld Homelessness 23-Apr-2025
Summary: Miss X complained about the temporary accommodation provided by the Council. We find no fault in the Council’s decision to issue a warning letter about her behaviour or the placements provided. We do find fault in the Council’s delay responding to concerns about the standard of a temporary accommodation and the events leading her to sleep in her car. The Council has agreed to apologise and make a payment to Miss X.
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Westminster City Council (24 014 973)
Statement Closed after initial enquiries Other 23-Apr-2025
Summary: We cannot investigate this complaint about the Council’s legal proceedings in a business rates matter. We have no power to investigate the taking of court action and only a court can decide liability for business rates.
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Birmingham City Council (24 016 254)
Statement Closed after initial enquiries Enforcement 23-Apr-2025
Summary: We will not investigate this complaint about the Council decision to not take enforcement action against estate agent boards left in place for long periods of time. We have not seen enough evidence of fault to justify an investigation.
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London Borough of Harrow (24 016 555)
Statement Closed after initial enquiries Trees 23-Apr-2025
Summary: We will not investigate Mrs B’s complaint about the Council not removing two large trees which block light to her home. This is because there is not enough evidence of fault to justify an investigation.