Decision search
Your search has 58275 results
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Swindon Borough Council (25 014 325)
Statement Not upheld School transport 29-Jun-2026
Summary: The Council was not at fault in the way it reached its decision not to provide Mrs X’s child, Z, with home to school transport. This is because Z did not meet the eligibility criteria for home to school transport and the Council used its discretionary powers to decide to provide a personal travel budget.
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Liverpool City Council (25 014 521)
Statement Upheld Allocations 29-Jun-2026
Summary: It is not appropriate to investigate this complaint about the Council’s handling of Miss X’s housing application further. This is because the Council accepted fault and offered a suitable remedy. Further investigation would not be proportionate.
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East Sussex County Council (25 014 606)
Statement Upheld Charging 29-Jun-2026
Summary: Mrs X complained the Council failed to consider Mrs Y and her son, Mr Z’s, full circumstances properly when considering a request for a discretionary property disregard from Mrs Y’s financial assessment for her residential care charges. The Council was at fault for failing to demonstrate it properly considered Mrs X’s appeal. This caused Mrs Y’s family distress. The Council agreed to reconsider the appeal and give guidance to staff in its Adult Social Care service.
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Statement Upheld Other 29-Jun-2026
Summary: Ms X complained about how the Council handled her grandchild’s, Y, case under its children services and how it delayed and failed to complete the recommendations made at stage two of its statutory complaints procedure. There was fault by the Council for its delays with completing the stage 2 recommendations and its failure with completing some of the actions. This caused injustice to Y and Ms X. The Council will take action to remedy the injustice caused.
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Kent County Council (25 014 991)
Statement Not upheld School transport 29-Jun-2026
Summary: Mrs X complained the Council did not provide her son, Y with transport support so that he could get to college. We found no fault in the Council’s decision-making process and do not uphold this complaint.
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London Borough of Harrow (25 016 807)
Statement Upheld Allocations 29-Jun-2026
Summary: We will not investigate Ms X’s complaint about the Council’s delay in re-assessing her housing register application. The Council apologised and offered to pay her £250 to remedy the uncertainty and avoidable time and trouble caused. Further investigation by us would not lead to a different outcome.
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Ruddington Homes Limited (25 020 403)
Statement Closed after initial enquiries Charging 29-Jun-2026
Summary: We will not investigate Mr X’s complaint about delays in the completion of a Deprivation of Liberty Safeguards assessment. The complaint is late, with no good reasons for us to exercise discretion to consider it now. We will not investigate Mr X’s further complaint about funding for nursing care because there is no worthwhile outcome achievable by our involvement.
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London Borough of Redbridge (25 021 110)
Statement Closed after initial enquiries Disabled children 29-Jun-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her blue badge application for her child. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Essex County Council (25 021 391)
Statement Closed after initial enquiries Special educational needs 29-Jun-2026
Summary: We will not investigate this complaint about the Council wrongly refusing Mrs X’s request for a personal budget and refusing to reimburse her for the cost of therapy she arranged for her child. This is because there is insufficient evidence of fault by the Council.
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Surrey County Council (25 021 548)
Statement Closed after initial enquiries Assessment and care plan 29-Jun-2026
Summary: We will not investigate this complaint about the decisions the Council has made about Miss X’s care. We are unlikely to find fault with the Council.