Decision search
Your search has 51241 results
-
Statement Closed after initial enquiries Other 17-Jan-2025
Summary: We will not investigate Mrs Y’s complaint about the care provided to her father, Mr X, when he was resident in a care home. This is because we consider it unlikely that our investigation would be able to add to the work that has already been undertaken by the care home and Council in response to Mrs Y’s complaint.
-
North Tyneside Metropolitan Borough Council (24 011 784)
Statement Upheld Transition from childrens services 17-Jan-2025
Summary: We will not investigate Mr X’s complaint about the lack of care and support received from the Council’s children and adult social care services. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused
-
Warwickshire County Council (24 011 924)
Statement Closed after initial enquiries Child protection 17-Jan-2025
Summary: We will not investigate this complaint about child protection matters. This is because we could not add to the Councils investigation.
-
London Borough of Newham (24 012 547)
Statement Closed after initial enquiries Refuse and recycling 17-Jan-2025
Summary: We will not investigate this complaint about missed bin collections. We could not add to the Council’s response, and it is unlikely an investigation would lead to a different outcome.
-
South Gloucestershire Council (24 012 572)
Statement Closed after initial enquiries Direct payments 17-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her direct payments. This is because there is insufficient evidence of fault which would warrant an investigation.
-
City of Doncaster Council (24 013 808)
Statement Closed after initial enquiries Other 17-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision to grant a certificate of existing lawful use or development for Mr X’s neighbour to conduct a business from home. We have not seen enough evidence of fault in the way the Council considered the application before making its decision. Also, the Council confirms an investigation into reports the neighbour is breaching the certificate remains ongoing.
-
London Borough of Hackney (24 014 271)
Statement Closed after initial enquiries Council tax 17-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision to remove single person discount from Ms X’s council tax account as Ms X could have appealed this decision to the Valuation Tribunal.
-
Cheshire East Council (24 014 499)
Statement Closed after initial enquiries Other 17-Jan-2025
Summary: We will not investigate this late complaint about information Council employees gave in Court of Protection proceedings about Mr X’s late mother in 2022. The law prevents us from investigating complaints about what happened in court.
-
London Borough of Southwark (24 014 509)
Statement Closed after initial enquiries Other 17-Jan-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to close her son’s school because there is not enough evidence of fault. And we will not investigate her complaint the Council did not update her son’s Education, Health and Care Plan because there is no significant injustice.
-
Essex County Council (24 014 637)
Statement Upheld Special educational needs 17-Jan-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.