Decision search
Your search has 59869 results
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North Northamptonshire Council (26 009 176)
Statement Closed after initial enquiries Other 08-Jul-2026
Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent and, if so, what level of compensation is owed. It is therefore reasonable to expect them to use their legal remedy.
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East Riding of Yorkshire Council (26 009 206)
Statement Closed after initial enquiries Other 08-Jul-2026
Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.
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Northumberland County Council (26 009 216)
Statement Closed after initial enquiries Other 08-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of the children’s statutory complaints procedure. There is not enough evidence of fault to justify an investigation.
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Stoke-on-Trent City Council (26 010 237)
Statement Closed after initial enquiries Other 08-Jul-2026
Summary: We cannot investigate this complaint that the Council has wasted public money because the alleged fault affects all or most residents.
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Epsom & Ewell Borough Council (25 011 827)
Statement Closed after initial enquiries Homelessness 07-Jul-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing case and the lack of communication. The first part of the complaint will not be investigated because it was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to the Council or us sooner. The second part of the complaint will not be investigated as there is not enough evidence of fault to warrant investigating the Council’s complaint response.
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Statement Upheld Special educational needs 07-Jul-2026
Summary: Mrs X complained that the Council failed to manage her son’s Education, Health and Care Plan properly. We find that the Council delayed when dealing with Ms X’s complaints and we find that the Council did not provide the required Speech and Language Therapy and other special educational provision. Mrs X has been caused avoidable time and trouble in pursuing her complaints and her son has missed out on required provision. The Council has agreed the recommended actions to remedy the personal injustice.
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London Borough of Hillingdon (25 024 031)
Statement Closed after initial enquiries Antisocial behaviour 07-Jul-2026
Summary: We will not investigate this complaint that the Council has unlawfully altered primary anti-social behaviour legislation. It is reasonable to expect the complainant to have contacted us sooner.
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Coventry City Council (25 029 802)
Statement Closed after initial enquiries Cemeteries and crematoria 07-Jul-2026
Summary: We will not investigate Ms X’s complaint about burial charges. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Staffordshire County Council (25 030 360)
Statement Closed after initial enquiries Charging 07-Jul-2026
Summary: We will not investigate Mrs X’s complaint about the Council recovering funds from the proceeds of the sale of her late parent’s property in 2019. The complaint is late, and there is no good reason to investigate it now.
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Statement Closed after initial enquiries Other 07-Jul-2026
Summary: We cannot investigate Mr X’s complaint about the content of a Council report used for court. This is because the law says we cannot investigate issues considered by a court.