What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Portsmouth City Council (26 009 039)

Category : Education > Special educational needs

Decision : Closed after initial enquiries

Decision date : 07 Jul 2026

The Ombudsman's final decision:

Summary: We will not investigate this complaint about a school named in a child’s Education Health and Care plan. This is because it is reasonable for the complainant to use their right of appeal to a tribunal.

The complaint

  1. X complains that the Council named a school in their child’s Education Health and Care (EHC) Plan that cannot meet their needs.

Back to top

The Ombudsman’s role and powers

  1. The law says we cannot normally investigate a complaint when someone has a right of appeal, reference or review to a tribunal about the same matter. However, we may decide to investigate if we consider it would be unreasonable to expect the person to use this right. (Local Government Act 1974, section 26(6)(a), as amended)
  2. The First-tier Tribunal (Special Educational Needs and Disability) considers appeals against council decisions regarding special educational needs. We refer to it as the Tribunal in this decision statement.

Back to top

How I considered this complaint

  1. I considered information provided by the complainant and the Council.
  2. I considered the Ombudsman’s Assessment Code.

Back to top

My assessment

  1. I will not investigate X’s complaint. This is because they have a right of appeal to the SEND Tribunal against the contents of the EHC plan, including the school named. It is reasonable for X to use this right of appeal because only the Tribunal can direct the Council to make the changes X seeks.

Back to top

Final decision

  1. We will not investigate X’s complaint because it is reasonable for them to use their right of appeal to a tribunal.

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings