Decision search
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Statement Upheld Local welfare payments 07-Jul-2026
Summary: Ms X complained the Council has not properly considered her claim for council tax reduction and an exceptional hardship payment. We find the Council was at fault for failing to refer Ms X to the Valuation Tribunal when it issued its final decision on her application for an exceptional hardship payment. This meant Ms X lost an opportunity to appeal to the Valuation Tribunal. The Council has agreed to apologise to Ms X and reinstate her appeal rights to the Valuation Tribunal.
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Tewkesbury Borough Council (25 012 148)
Statement Upheld Noise 07-Jul-2026
Summary: The Council failed to act on Mr X’s reports of noise nuisance from a neighbouring business. This caused Mr X uncertainty and frustration over whether there was a statutory nuisance. The Council has agreed to apologise, make a payment to Mr X and carry out a new assessment of the noise.
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Cotswold District Council (25 012 155)
Statement Upheld Noise 07-Jul-2026
Summary: The Council delayed investigating Mr X's reports of a noise nuisance from a nearby business. It then delayed deciding what action to take following breaches of its abatement notice. This caused Mr X uncertainty and frustration. The Council has agreed to apologise, make a payment to Mr X and make a decision whether to take further action against the breaches.
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Mid Suffolk District Council (25 012 645)
Statement Upheld Enforcement 07-Jul-2026
Summary: Mr X complained the Council closed an enforcement complaint before responding to all issues, delayed taking action in respect of an enforcement investigation and failed to keep him updated of progress. He also complained it did not follow the complaint process. There has been delay and drift in this case as four years after Mr X first reported breaches of planning control the matters are still not concluded causing frustration and uncertainty. A remedy is agreed including a symbolic payment and action to respond to Mr X.
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Stafford Borough Council (24 015 962)
Statement Upheld Enforcement 07-Jul-2026
Summary: The Council is at fault for its failure to respond to Mr X’s concerns of anti-social behaviour, safety risks and poor security at an empty property close to his home. Poor communication and a lack of complaint response added to his frustration. The Council should apologise to Mr X and pay him a symbolic financial remedy to acknowledge his frustration and it should monitor the enforcement action it has now taken.
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London Borough of Bexley (24 021 279)
Statement Upheld Special educational needs 07-Jul-2026
Summary: Mr and Mrs X complained about the Council’s handling of their child’s Education, Health and Care Plan and its linked personal budget. We found fault by the Council, including avoidable delay and unforced errors, that cumulatively caused Mr and Mrs X distress and resulted in the loss of educational provision for their child. The Council agreed to apologise and make a symbolic payment to Mr and Mrs X.
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Kent County Council (24 022 927)
Statement Not upheld Special educational needs 07-Jul-2026
Summary: Miss F complained the Council failed to provide alternative provision for her daughter. We have ended our investigation. This is because it is out of our jurisdiction as Miss F could appeal to the Special Educational Needs and Disabilities (SEND) Tribunal.
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Hampshire County Council (25 016 758)
Statement Upheld Special educational needs 07-Jul-2026
Summary: I found fault with the Council delaying provision of Mrs X’s child Speech and Language Therapy from their Education, Health and Care Plan. The Council agreed to apologise to Mrs X and provide a symbolic financial gesture for the impact these delays had on Mrs X’s child.
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Broxtowe Borough Council (25 017 005)
Statement Closed after initial enquiries Allocations 07-Jul-2026
Summary: We will not investigate this complaint about how the Council dealt with a housing application. Further investigation would not lead to a different outcome.
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Sheffield City Council (25 017 883)
Statement Closed after initial enquiries Council tax 07-Jul-2026
Summary: We will not investigate this complaint about an exemption notification for Council tax because there is insufficient evidence of fault by the Council and a right of appeal to a valuation tribunal.