What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Tandridge District Council (25 022 652)

    Statement Closed after initial enquiries Councillor conduct and standards 05-Jul-2026

    Summary: We will not investigate this complaint about the way the Council considered a complaint about a councillor. We have not seen enough evidence of fault in the Council’s decision-making to justify an investigation.

  • Royal Borough of Windsor and Maidenhead Council (25 022 707)

    Statement Closed after initial enquiries Antisocial behaviour 05-Jul-2026

    Summary: We will not investigate this complaint about how the Council handled reports of antisocial behaviour. This is because a further investigation would not lead to a different outcome.

  • Essex County Council (25 022 718)

    Statement Closed after initial enquiries School transport 05-Jul-2026

    Summary: We cannot investigate this complaint about home to school transport, and any related matters, because the complainant has applied for judicial review.

  • London Borough of Richmond upon Thames (25 022 849)

    Statement Closed after initial enquiries Planning applications 05-Jul-2026

    Summary: We will not investigate this complaint about the Council’s decision to approve a planning application for a site near Mrs X’s home. The complaint about the decision to approve the planning application in 2024 is made too late and we have seen no reason why Mrs X could not have complained to us sooner. Also, concerns about planning applications decided in 2026 are premature. The Council should be allowed to respond to these concerns before the Ombudsman can consider them.

  • Bournemouth, Christchurch and Poole Council (25 023 739)

    Statement Closed after initial enquiries Parking and other penalties 05-Jul-2026

    Summary: We will not investigate this complaint about the conduct of enforcement agents because there is insufficient evidence fault in the Council’s actions. There is also insufficient evidence of Mr Y suffering significant personal injustice.

  • London Borough of Tower Hamlets (25 023 786)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We cannot investigate Dr Z’s complaint about the Council’s failure to carry out repairs to resolve a damp and mould problem. This is a matter for the Housing Ombudsman Service, and it lies outside our jurisdiction.

  • London Borough of Havering (26 004 654)

    Statement Closed after initial enquiries Parking and other penalties 04-Jul-2026

    Summary: We will not investigate this complaint about Penalty Charge Notices for alleged parking contraventions. Miss X has used the statutory representations and appeals procedure.

  • Manchester City Council (26 008 378)

    Statement Closed after initial enquiries Parking and other penalties 04-Jul-2026

    Summary: We will not investigate this complaint about unauthorised parking on the footway and private land near his home. There is insufficient evidence of fault which would warrant an investigation.

  • Surrey County Council (26 008 503)

    Statement Closed after initial enquiries Traffic management 04-Jul-2026

    Summary: We will not investigate this complaint about the Council’s assessment of road safety matters in Mr X’s village. There is insufficient evidence of fault which would warrant an investigation.

  • Essex County Council (26 008 514)

    Statement Closed after initial enquiries Other 03-Jul-2026

    Summary: We will not investigate this complaint about the Council’s failure to take action over flags suspended from lamp posts by unknown persons in his area. There is insufficient evidence if fault and personal injustice to Mr X which would warrant an investigation.

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