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  • Pendle Borough Council (25 016 831)

    Statement Closed after initial enquiries Enforcement 26-Mar-2026

    Summary: We cannot investigate this complaint about alleged financial management of a project to create a new cemetery. This is because the law prevents us from investigating matters affecting all or most people in the Council’s area. Also, we have not seen enough evidence of fault in the way the Council dealt with the planning application for the cemetery.

  • West Devon Borough Council (25 016 891)

    Statement Closed after initial enquiries Enforcement 26-Mar-2026

    Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case. There is insufficient evidence of fault in the way the Council has decided to progress the matter, and we are unlikely to achieve a different outcome for the complainant.

  • Buckinghamshire Council (25 016 958)

    Statement Closed after initial enquiries Planning applications 26-Mar-2026

    Summary: We will not investigate this complaint about the way the Council has considered a breach of planning control. We consider that an investigation at this time is unlikely to lead to a worthwhile outcome.

  • North Devon District Council (25 016 967)

    Statement Closed after initial enquiries Planning applications 26-Mar-2026

    Summary: We will not investigate this complaint about the way the Council considered and approved a planning application. We have not seen enough evidence of fault in the Council’s actions.

  • GCH (Alder) Ltd (25 017 113)

    Statement Upheld Residential care 26-Mar-2026

    Summary: We will not investigate Miss X’s complaint about how the Care Home provided poor care to her late grandfather, Mr Y and poorly communicated with his family. This is because we could not add to the Care Provider’s previous investigation.

  • London Borough of Croydon (25 017 140)

    Statement Closed after initial enquiries Enforcement 26-Mar-2026

    Summary: We will not investigate this complaint about the way the Council dealt with a breach of planning conditions and the complaints procedure. We do not consider the Council’s actions caused Ms X sufficient personal injustice. Nor do we consider an investigation will lead to a different outcome.

  • North East Derbyshire District Council (25 017 257)

    Statement Closed after initial enquiries Planning applications 26-Mar-2026

    Summary: We will not investigate this complaint about the Council’s decision to approve a planning application. This is because we are unlikely to find fault with how the Council reached its decision.

  • East Riding of Yorkshire Council (25 017 309)

    Statement Closed after initial enquiries School transport 26-Mar-2026

    Summary: We will not investigate this complaint about a child’s school transport. This is because it is unlikely an investigation would add anything significant to the response the Council has already made, or lead to a different outcome.

  • Shropshire Council (25 017 322)

    Statement Closed after initial enquiries Charging 26-Mar-2026

    Summary: We will not investigate Mrs X’s complaint about adult social care charges. Her complaint is late and we have seen no good reason why she could not have complained to us sooner.

  • Transport for London (25 017 338)

    Statement Closed after initial enquiries Traffic management 26-Mar-2026

    Summary: We will not investigate this complaint about Transport for London’s handling of Mr Y’s Congestion Charge Account. This is because we are unlikely to add to Transport for London’s response, and an investigation by the Ombudsman would unlikely achieve anything more for Mr Y. Mr Y has also not suffered significant injustice.

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