Decision search
Your search has 59746 results
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Tendring District Council (26 012 686)
Statement Closed after initial enquiries Refuse and recycling 06-Aug-2026
Summary: We will not investigate this complaint about missed bin collections because it is made late.
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North Northamptonshire Council (26 012 784)
Statement Closed after initial enquiries Parking and other penalties 06-Aug-2026
Summary: We will not investigate Mr B’s complaint about the Council’s handling of his vehicle crossover application. This is because the Council has now approved Mr B’s application and an investigation is unlikely to add to the action already undertaken by the Council.
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Kirklees Metropolitan Borough Council (26 012 801)
Statement Closed after initial enquiries Other 06-Aug-2026
Summary: We will not investigate Mr X’s complaint about delay at stage 2 of the children’s statutory complaints procedure. This is because there is not enough evidence of fault by the Council.
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Transport for London (26 012 804)
Statement Closed after initial enquiries Parking and other penalties 06-Aug-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking contravention. It would be reasonable to expect Miss X to use the statutory representations and appeals procedure.
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Surrey County Council (26 012 827)
Statement Closed after initial enquiries Other 06-Aug-2026
Summary: We will not investigate Mr B’s complaint about the Council’s handling of a complaint he made about a Civil Enforcement Officer. This is because the Council has provided a suitable response and an investigation would not add to the action already taken by the Council.
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Westmorland and Furness Council (26 013 307)
Statement Closed after initial enquiries Councillor conduct and standards 06-Aug-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse Mr X’s request to speak at a public meeting. There is not enough evidence of fault in how the Council made its decision, and any injustice Mr X experienced is not significant enough to justify our involvement.
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London Borough of Islington (26 013 396)
Statement Closed after initial enquiries Other 06-Aug-2026
Summary: We will not investigate this complaint about the Council’s failure to pay a compensation payment. The complaint is late and there are no good reasons for us to exercise discretion to consider it now.
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West Northamptonshire Council (25 012 065)
Statement Upheld Special educational needs 05-Aug-2026
Summary: Mrs X complained the Council failed to deliver special education set out in her son’s Education, Health and Care Plan. We found fault because the Council failed to deliver provision to him during the academic year 2024-25. This caused Mrs X avoidable distress and meant her son missed out on education he should have received. To remedy the injustice caused, the Council has agreed to apologise and make a payment to Mrs X.
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Wigan Metropolitan Borough Council (25 012 092)
Statement Not upheld Direct payments 05-Aug-2026
Summary: Ms Y, an advocate, complained on behalf of Ms X that the Council wrongly asked Ms X to pay a top up after she engaged a care provider with a higher hourly rate. There is no fault by the Council as there is nothing to confirm a social worker said surplus funds in the direct payment account could be used.
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Statement Upheld Planning applications 05-Aug-2026
Summary: Mr X complained about the way the Council considered planning applications and planning breaches for the basement of a listed building. The Council was at fault for granting planning permission for one of the basement units. This caused residents uncertainty and distress, and Mr X was put to time and trouble complaining. The Council has offered a suitable remedy for this injustice. There was no fault in the Council’s consideration of alleged planning breaches.