What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Cambridgeshire County Council (25 024 282)

    Statement Upheld Special educational needs 15-Jun-2026

    Summary: We will not investigate Mr and Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to them and pay £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

  • Cheshire East Council (25 024 569)

    Statement Closed after initial enquiries Refuse and recycling 15-Jun-2026

    Summary: We will not investigate Mr X’s complaint that the Council charged him to replace a wheelie bin he said it damaged during a collection because the claimed injustice is not significant enough to warrant our involvement.

  • Walsall Metropolitan Borough Council (25 024 801)

    Statement Closed after initial enquiries Trees 15-Jun-2026

    Summary: We will not investigate Mr X’s complaint about a Council tree outside his home, which he says has damaged his property. This is because it is reasonable for Mr X to pursue any claim for compensation through the court.

  • Liverpool City Council (25 024 896)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 15-Jun-2026

    Summary: We will not investigate this complaint about a housing benefit matter. This is because Mr X has used his right of appeal.

  • Birmingham City Council (25 024 918)

    Statement Closed after initial enquiries Allocations 15-Jun-2026

    Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

  • Transport for London (25 025 141)

    Statement Closed after initial enquiries Parking and other penalties 15-Jun-2026

    Summary: We will not investigate this complaint that the Authority will not transfer liability of an emission zone penalty charge notice. This is because it would have been reasonable for Mr X to appeal to the London Traffic Tribunals.

  • Barnsley Metropolitan Borough Council (25 025 152)

    Statement Closed after initial enquiries Refuse and recycling 15-Jun-2026

    Summary: We will not investigate Mr X’s complaint about a bulky waste collection which was not completed. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

  • Sheffield City Council (25 025 483)

    Statement Closed after initial enquiries Council tax 15-Jun-2026

    Summary: We will not investigate this complaint about a council tax exemption. There is not enough evidence of fault by the Council to justify investigation.

  • Bristol City Council (25 025 733)

    Statement Closed after initial enquiries Other 15-Jun-2026

    Summary: We will not investigate this complaint about the Council’s handling of a Subject Access Request. This is because the Information Commissioner’s Office is better placed to decide this complaint.

  • East Suffolk Council (25 027 860)

    Statement Closed after initial enquiries Council tax 15-Jun-2026

    Summary: We will not investigate this complaint about increased council tax instalments as it is unlikely we will find fault by the Council causing a significant injustice to Mr X.

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