Decision search
Your search has 59746 results
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Leicestershire County Council (25 014 237)
Statement Upheld Special educational needs 05-Aug-2026
Summary: The Council was at fault for failing to provide all of Mrs X’s child’s special educational needs and for delays handling her complaint. This meant her child missed provision they needed, and the delays caused Mrs X frustration and cost time and trouble. We are satisfied the Council apologised and offered an appropriate and proportionate financial remedy. We have not upheld the rest of Mrs X’s complaint.
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Knowsley Metropolitan Borough Council (25 014 582)
Statement Not upheld Assessment and care plan 05-Aug-2026
Summary: Mr X complained the Council has wrongly increased Miss Y’s client contribution and refused to consider her Disability Related Expenditure. He also complained the Council made Miss Y’s Personal Assistant redundant and has not arranged suitable alternative care. We found there is no evidence of fault by the Council.
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Cheshire West & Chester Council (25 015 195)
Statement Upheld Special educational needs 05-Aug-2026
Summary: Mrs X complained the Council delayed completing her daughter Y’s Education, Health and Care (EHC) Plan, failed to ensure suitable alternative education when Y was out of school, and gave misleading information about its education duties. We found the Council at fault for delaying the completion of Y’s EHC Plan and for a period when Y missed some of the alternative educational provision arranged for her. This caused uncertainty for Y and Mrs X, delayed their appeal rights, and meant Y missed some educational provision. The Council has already apologised and offered a suitable remedy for the injustice caused.
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Royal Borough of Kingston upon Thames (25 015 537)
Statement Upheld Homelessness 05-Aug-2026
Summary: Mr X complains the Council failed to provide him with homelessness support and temporary accommodation, so he and his family became street homeless causing distress and impacting onto their health and well-being. The Council has accepted it was at fault because it delayed contacting Mr X and providing him with advice. It has already apologised to Mr X and offered him a payment in recognition of the distress caused. We have completed our investigation as the Council’s offer is a suitable one to remedy the injustice caused in this case.
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Statement Upheld Charging 05-Aug-2026
Summary: The care provider was at fault because its contract and terms and conditions did not explain how it would treat funded nursing care payments. The care provider has agreed to apologise to Mr X to acknowledge the confusion and uncertainty this caused and amend its contract and terms and conditions
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Liverpool City Council (25 016 832)
Statement Upheld Special educational needs 05-Aug-2026
Summary: The Council was at fault in that it did not arrange alternative educational provision for child Y between January and May 2025. This caused Y injustice in that they missed out on education. The Council agreed to apologise and increase the payment it has offered to Y’s mother, Mrs X, in recognition of the injustice caused.
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North Northamptonshire Council (25 016 918)
Statement Upheld School transport 05-Aug-2026
Summary: Mr X complained the Council’s process for applying for a secondary school placement gave misleading information regarding the location of a school. Mr X complained the Council subsequently declined to provide home to school travel assistance for his daughter. He says the Council’s actions caused avoidable time and trouble as he is required to provide his daughter’s transport. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy and reconsider Mr X’s appeal regarding home to school travel assistance.
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Essex County Council (25 018 499)
Statement Not upheld Charging 05-Aug-2026
Summary: Mr J complained the Council had wrongly assessed his finances and as a result was wrongly charging him for the cost of his care and support and transport. We have ended our investigation as the Council has now re-assessed Mr J’s finances, determined he has no contribution to make and cleared his debt. There is therefore nothing further we can achieve by investigating.
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Leeds City Council (25 018 848)
Statement Upheld Special educational needs 05-Aug-2026
Summary: Miss X complained of the Council’s delay in completing the assessment for and issuing her son’s Education, Health and Care Plan. We found fault because there was a significant delay in issuing the plan. This caused avoidable distress and uncertainty for Miss X and meant her son’s plan was issued later than it should have been. To remedy the injustice caused the Council has agreed to apologise and make a payment to her.
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Statement Closed after initial enquiries Allocations 05-Aug-2026
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s housing application. The complaint is late and there are no good reasons to consider it now.