Decision search
Your search has 58551 results
-
London Borough of Ealing (25 030 525)
Statement Closed after initial enquiries Council house sales and leaseholders 15-Jun-2026
Summary: We will not investigate this complaint about delays in completion of a right to buy purchase as there is a delay procedure in law that the complainant could have reasonably used to address the issue.
-
Colten Care (2009) Limited (26 000 036)
Statement Closed after initial enquiries Other 15-Jun-2026
Summary: We will not investigate Mr X’s complaint about the Care Provider failing to take appropriate action in relation to concerns about his lack of safety as a visitor of its care home. This is because there is insufficient evidence of fault by the Care Provider and it would be reasonable for Mr X to pursue the matter with the Police.
-
Staffordshire County Council (26 001 756)
Statement Closed after initial enquiries Charging 15-Jun-2026
Summary: We will not investigate this complaint about adult social care charging. The complaint is late, and it was reasonable to expect Mrs X to have complained to us sooner.
-
Hampshire County Council (26 003 546)
Statement Closed after initial enquiries Street furniture and lighting 15-Jun-2026
Summary: We will not investigate this complaint about a signpost. This is because it is reasonable for Miss X to take court action.
-
London Borough of Barnet (26 004 019)
Statement Upheld Council tax 15-Jun-2026
Summary: We will not investigate this complaint about a discretionary council tax reduction claim. This is because at our invitation, the Council agreed to remedy the potential injustice.
-
Essex County Council (26 006 206)
Statement Closed after initial enquiries Highway repair and maintenance 15-Jun-2026
Summary: We will not investigate this complaint about the Council’s handling of claims about damage to vehicles by poorly maintained highways. It is reasonable for Mr X to submit a claim against the Council’s insurance and seek a remedy in the courts if liability is denied.
-
Lincolnshire County Council (25 010 748)
Statement Upheld Special educational needs 14-Jun-2026
Summary: The Council was at fault. It did not secure all the special educational provision set out in Miss X’s child, Y’s, Education, Health and Care (EHC) Plan. The Council will apologise and make a symbolic payment to Miss X to recognise the injustice this caused to Y and their family. The Council will put a service improvement in place to prevent similar fault in future.
-
London Borough of Waltham Forest (25 010 809)
Statement Upheld Allocations 14-Jun-2026
Summary: We have upheld Miss X’s complaint about how the Council handled the review of her housing band decision. The Council agreed a proportionate remedy and service improvements which removed the need for us to investigate.
-
West Northamptonshire Council (25 011 005)
Statement Upheld Special educational needs 14-Jun-2026
Summary: Mrs X complained about the delay from the Council in issuing her child’s Education, Health and Care plan. She says that because of the delay, her child lost out on special educational provision. Also, due to this they were delayed in changing schools. These failures caused both Mrs X and her child distress. We found the Council at fault. It delayed in issuing the plan for four months. The Council will act to apologise and make payment for the missed special educational provision with a further payment to recognise the frustration caused by the delayed appeal rights to the Special Educational Tribunal.
-
Suffolk County Council (25 011 186)
Statement Upheld Charging 14-Jun-2026
Summary: The Council was at fault for delay completing the care act assessment, care and support plan and financial assessment and failing to share these with the family. It also failed to pause invoices when it had agreed to do so. The Council should apologise and make a financial payment to remedy the distress caused.