Decision search
Your search has 50691 results
-
London Borough of Enfield (24 006 240)
Statement Not upheld Council tax 25-Feb-2025
Summary: Mr X complained the Council wrongly billed him for payment of council tax and passed his account to its enforcement agents although it knew he contested the bills. We found the Council was not at fault in its handling of Mr X’s council tax account.
-
East Sussex County Council (24 006 248)
Statement Not upheld Assessment and care plan 25-Feb-2025
Summary: Ms A complained the Council reduced the number of hours of care it pays for without explaining this to her. She says her needs had not changed so she does not understand the cut. The Council is not at fault, as it has made a decision it is entitled to make.
-
West Sussex County Council (24 006 289)
Statement Not upheld School admissions 25-Feb-2025
Summary: Miss Y complained about the way the Council dealt with her application, and appeal, for an infant school place for her child. She also complained children’s services should have advised her to amend the application to include the category of exceptional and compelling need. We have not found fault by the Council.
-
Southend-on-Sea City Council (24 006 348)
Statement Upheld Parking and other penalties 25-Feb-2025
Summary: Mr X complained about the way the Council dealt with his representations about five penalty charge notices (PCN’s) and the subsequent action the Council took to recover the debt. He complained the Council failed to take account of his personal circumstances and vulnerability when making its decisions. We found the Council and enforcement agents’ failure to properly explore Mr X’s claimed vulnerability before proceeding with enforcement was fault. This caused Mr X unnecessary distress. The Council has agreed to apologise to Mr X, make a payment and take action to improve its service.
-
Rutland County Council (24 006 720)
Statement Not upheld Planning applications 25-Feb-2025
Summary: We do not uphold this complaint, which asked us to consider if the Council was at fault for approving changes to a development next door to the complainant. We found no fault in the Council treating the changes as a non-material amendment to approved plans, having considered their impact on the complainant’s home.
-
Lancashire County Council (24 007 127)
Statement Upheld Special educational needs 25-Feb-2025
Summary: We uphold Miss G’s complaint, finding the Council delayed in updating her child’s Education, Health and Care Plan, following a review. This caused injustice, including that a delay in updating the Plan, resulted in a loss of education provision for the child. The Council has accepted these findings and at the end of this statement, we set out the action it has agreed to remedy this injustice. This comprises an apology and symbolic payment to Miss G.
-
Derbyshire County Council (24 007 156)
Statement Upheld School transport 25-Feb-2025
Summary: Mr B complained the Council wrongly refused to award travel assistance for his son who has special educational needs, failed to consider his circumstances and delayed responding to his correspondence. The Council failed to carry out the appeal properly, failed to keep notes from the appeal hearing and delayed responding to Mr B’s correspondence. Mr B has experienced distress and cannot be satisfied his appeal was properly considered. An agreement to carry out a further appeal, apology and payment to Mr B and reminder to officers is satisfactory remedy.
-
St Helens Metropolitan Borough Council (24 007 341)
Statement Not upheld Friends and family carers 25-Feb-2025
Summary: Mrs X complained that the Council failed to pay her the allowance due to her as a kinship carer. We have found no fault. The Council properly considered the circumstances of the case and made a decision which was consistent with the requirements of government guidance.
-
WCG Riverside Care Home Limited (24 007 541)
Statement Upheld Residential care 25-Feb-2025
Summary: Miss X complained about the quality of care provided to her mother at the care home. There were some faults with the care provided as the care provider failed to change Mrs Y’s bedding, left a dirty pad in Mrs Y’s room, did not always record when it checked Mrs Y’s incontinence pad and fingernails, and it did not complete a choking risk assessment despite Mrs Y’s tendency to put things in her mouth. It also failed to fully follow its complaints procedure. The care provider has already taken action to address the faults with the quality of care. It should apologise and make a payment to Miss X to acknowledge the frustration and uncertainty she was caused. It should also remind staff to respond in writing to formal complaints.
-
Devon County Council (24 007 885)
Statement Upheld Special educational needs 25-Feb-2025
Summary: Miss X complained the Council delayed completing her child, Y’s Education, Health and Care (EHC) needs assessment in line with statutory timescales. The Council was at fault. It delayed deciding whether to issue Y with an EHC Plan within the statutory timescales, caused by a 4 week delay in obtaining Educational Psychologist advice. It then further delayed issuing Y’s final EHC Plan by 22 weeks after it received the EP advice. The Council agreed to make payments to Miss X to acknowledge the frustration, uncertainty and delayed appeal rights caused by the delays.