Decision search
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Staffordshire County Council (24 020 438)
Statement Upheld Assessment and care plan 15-Jun-2026
Summary: Mr X complained about the Council’s unsuccessful application to seek welfare deputyship over his sister - Ms Y. Mr X also raised concerns about the Council’s handling of the complaint, the care Ms Y received and the actions of the Council and its staff. He says that this issue has cost substantial legal fees and caused much distress to him and his family. We found the Council at fault which caused Mr X injustice. The Council will act to apologise in consideration of this.
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London Borough of Barnet (24 022 275)
Statement Upheld Noise 15-Jun-2026
Summary: Mr X complained the Council did not act properly to deal with noise from a local community centre. We found fault because the Council failed to adequately consider and review its decision about allowing Mr X access to a noise monitoring tool to record events from the inside of his home. This caused Mr X avoidable distress. To remedy the injustice caused, the Council has agreed to apologise to him and review whether it should grant him access to the monitoring tool.
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London Borough of Lewisham (24 023 350)
Statement Upheld Friends and family carers 15-Jun-2026
Summary: We agree with the Council that there has been fault in the way it managed the family fostering placement of a child (Y) with the complainant and his wife. The Council apologised and agreed to make a symbolic payment for the avoidable distress and to provide a breakdown of the monies paid to the complainants. The original faults were then compounded by the Council’s failure to provide this breakdown. We recommended a specific remedy for this which the Council has accepted. Therefore, we have completed our investigation and am closing the investigation.
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Salford City Council (25 005 609)
Statement Not upheld Other 15-Jun-2026
Summary: We have not found fault in the Council’s response to Mr X’s reports about ice-cream traders operating near his home. The Council considered the concerns raised, took action under its street trading policy, and reached decisions it was entitled to make. We recognise Mr X’s concerns about the impact on Y are genuine, but the evidence does not show fault by the Council.
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Statement Closed after initial enquiries Alternative provision 15-Jun-2026
Summary: We will not investigate this complaint about the Council’s decisions to refuse alternative provision and to refuse an Education, Health and Care Needs Assessment. We are unlikely to find fault with the former, and Miss X has used her right of appeal about the latter. We cannot investigate the school’s threat of attendance enforcement action.
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London Borough of Haringey (25 009 049)
Statement Upheld Assessment and care plan 15-Jun-2026
Summary: Ms X complains on behalf of Mr Y that the Council wrongly reduced his attendance at a day care centre causing distress. We found no evidence of fault in the way the Council considered these matters. We found fault as the Council delayed in responding to Ms X’s complaint. The Council has accepted it was at fault and already apologised to Ms X and Mr Y which is suitable action for it to take. We have completed our investigation.
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London Borough of Southwark (25 015 964)
Statement Not upheld Parking and other penalties 15-Jun-2026
Summary: Ms X complained about the Council handling of her Penalty Charge Notice (PCN). Ms X said this distressed her. The Council was not at fault.
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Mansfield District Council (25 016 839)
Statement Closed after initial enquiries Homelessness 15-Jun-2026
Summary: We will not investigate Miss X’s complaint against the Council’s handling of her homelessness application and complaints decisions. This is because there is insufficient evidence of fault it’s decision-making to justify our involvement. It is unlikely that a further investigation would lead to a different outcome
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London Borough of Lambeth (25 018 068)
Statement Closed after initial enquiries Allocations 15-Jun-2026
Summary: We will not investigate Miss X’s complaint about the Council’s housing allocation scheme because there is insufficient evidence of fault in its decision-making to justify our involvement. It is also noted that the Complaint was received outside the normal 12-month period for investigating complaints.
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The Inclusion Project Limited (25 019 776)
Statement Closed after initial enquiries Other 15-Jun-2026
Summary: We will not investigate this complaint about a Care Provider’s medical protocols. This is because there is not enough evidence of fault.