Decision search
Your search has 59746 results
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London Borough of Bexley (26 012 607)
Statement Closed after initial enquiries Other 05-Aug-2026
Summary: We will not investigate X’s complaint about an injury they suffered after tripping on a defect in the road. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.
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Durham County Council (26 012 647)
Statement Closed after initial enquiries Child protection 05-Aug-2026
Summary: We will not investigate X’s complaint about how the Council has dealt with matters concerning child protection issues regarding their child. The law prevents us from investigating matters subject to court proceedings and there is insufficient evidence of fault with the Council’s decision not to investigate any separable matters until after proceedings have concluded.
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London Borough of Barnet (26 012 659)
Statement Closed after initial enquiries Council tax 05-Aug-2026
Summary: We will not investigate this complaint about council tax liability. Mrs X has a right of appeal to the Valuation Tribunal and it would be reasonable to expect her to use it.
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London Borough of Merton (26 012 663)
Statement Closed after initial enquiries Parking and other penalties 05-Aug-2026
Summary: We will not investigate this complaint about the enforcement of a Penalty Charge Notice. It would have been reasonable to expect Mr X to apply to the Traffic Enforcement Centre to seek to have the Notice set back to an earlier stage.
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Westminster City Council (26 012 685)
Statement Closed after initial enquiries Other 05-Aug-2026
Summary: We cannot investigate this complaint about the Council’s response to a cyber security incident, including the information it provides to residents and its approach to data security. This is because the Council’s response is a matter that affects all or most of the people in its area. Nor will I investigate a complaint about the Council issuing X with a notice it may restrict their ability to communicate with it. There is no significant injustice.
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Surrey Heath Borough Council (25 026 249)
Statement Closed after initial enquiries Planning applications 05-Aug-2026
Summary: We will not investigate this complaint about the handling of the complainant’s refused planning application in comparison to another approved application, and also about the subsequent complaint responses. It is reasonable to expect the complainant to have used the right of appeal to the Planning Inspectorate and, in any case, we are unlikely to be able to conclude the Council acted with fault. It would also not be a good use of our resources to look at the complaints process on its own.
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London Borough of Southwark (25 026 361)
Statement Closed after initial enquiries Homelessness 05-Aug-2026
Summary: We will not investigate this complaint about Ms X’s housing. This is because the complaint in part carries an appeal right which it was reasonable for Ms X to use and in part, we cannot achieve any worthwhile outcome through further investigation.
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Epping Forest District Council (25 026 579)
Statement Closed after initial enquiries Planning applications 05-Aug-2026
Summary: We will not investigate this complaint that the Council failed to notify residents about an appeal to the Planning Inspectorate against the refusal of a planning application. There is insufficient evidence of fault by the Council.
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Westminster City Council (25 027 361)
Statement Closed after initial enquiries Council tax 05-Aug-2026
Summary: We cannot investigate Mr X’s complaint about council tax recovery because it relates to matters which have been considered by court. It is open to Mr X to consider asking the courts to set aside the liability order.
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London Borough of Hillingdon (25 027 480)
Statement Closed after initial enquiries School transport 05-Aug-2026
Summary: We will not investigate this complaint about home to school transport. This is because there is not enough evidence the Council is at fault to warrant an investigation.