Decision search
Your search has 58551 results
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Essex County Council (25 022 170)
Statement Upheld Special educational needs 14-Jun-2026
Summary: We have upheld this complaint about the Council’s failure to complete an Education, Health and Care Needs Assessment for Miss X’s child within the statutory timescale. The Council has agreed to provide a suitable remedy, and this removes the need for us to investigate.
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London Borough of Hammersmith & Fulham (25 022 690)
Statement Closed after initial enquiries Other 14-Jun-2026
Summary: We will not investigate this complaint about garage rental because there is another body better placed to consider this complaint, further investigation would not lead to a different outcome, and it is reasonable to expect Mr Y to go to court about the losses he wants to recover.
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Statement Closed after initial enquiries Council tax 14-Jun-2026
Summary: We will not investigate Mr X’s complaint about council tax. There is not enough evidence of a significant injustice which meets the threshold for our involvement and in any case, there is no worthwhile outcome achievable by us investigating.
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London Borough of Wandsworth (25 023 075)
Statement Closed after initial enquiries Land 14-Jun-2026
Summary: We will not investigate this complaint about the Council’s handling of a dispute about fence repairs. This is because further investigation would not lead to a different outcome and any injustice was remedied by the Council during the complaints process.
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Essex County Council (25 023 549)
Statement Upheld Special educational needs 14-Jun-2026
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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London Borough of Hillingdon (25 023 576)
Statement Closed after initial enquiries Other 14-Jun-2026
Summary: We will not investigate this complaint about liability of business rates and the Council’s decision to take enforcement action. This is because part of the complaint is late, and there is insufficient evidence of fault in the Council’s actions.
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Manchester City Council (25 023 655)
Statement Upheld Homelessness 14-Jun-2026
Summary: We found fault by the Council on Mr Y’s complaint about it failing to act on his reports while living in temporary accommodation. There were failures with the recording of some reports and reviews. The Council agreed to provide an apology and review its record keeping to make improvements.
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Transport for London (25 023 660)
Statement Upheld Parking and other penalties 14-Jun-2026
Summary: We will not investigate this complaint about Transport for London’s handling of Mrs X’s representations against a penalty charge notice. This is because Transport for London has agreed to cancel the penalty charge notice and this provides a suitable remedy for the injustice caused to Mrs X.
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Bournemouth, Christchurch and Poole Council (25 024 017)
Statement Closed after initial enquiries Other 14-Jun-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his family’s case. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst there were ongoing court proceedings.
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West Lindsey District Council (25 024 105)
Statement Closed after initial enquiries Enforcement 14-Jun-2026
Summary: We will not investigate this complaint about the Council’s handling of planning and building control. The complaint is late. It was reasonable to expect Mr X to have complained to us sooner.