Decision search
Your search has 58551 results
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Westminster City Council (25 011 780)
Statement Not upheld Allocations 14-Jun-2026
Summary: The Council was not at fault. It considered Mrs X’s medical evidence and her family’s circumstances in line with its allocation policy when deciding not to increase her priority banding.
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London Borough of Hounslow (25 012 019)
Statement Upheld Other 14-Jun-2026
Summary: We found fault on Miss Y’s complaint about the Council failing to reimburse the deposit and advance payment of rent it agreed to pay. It delayed progressing her request and delayed telling her what documents she still needed to send. Communication with her was poor and not always accurate. The Council agreed to apologise for the fault, make a symbolic payment, and review why the delays and poor communication happened.
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London Borough of Bexley (25 013 332)
Statement Upheld Homelessness 14-Jun-2026
Summary: We found fault on Mr Y’s complaint about the Council’s delay deciding a homeless referral from another local authority, deciding it owed an interim duty to provide accommodation, and failing to address his formal complaint properly. The Council agreed to send an apology, make a symbolic payment, review why delays happened, provide officer training, improve communication, and ensure rights of reviews are set out in relevant decisions, and complaint responses fully address complaints made.
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Essex County Council (25 013 841)
Statement Upheld Special educational needs 14-Jun-2026
Summary: Miss X complains the Council has failed to complete an Education, Health and Care needs assessment for her son within legal timescales and is still ongoing. We found the Council at fault for excessive delays. This has caused significant frustration, distress and uncertainty. The Council has agreed to apologise and make symbolic payments to remedy the injustice.
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Staffordshire County Council (25 014 202)
Statement Upheld Special educational needs 14-Jun-2026
Summary: We will not investigate Mr X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has taken suitable steps to remedy the impact of its delay and it is unlikely further investigation would achieve anything more.
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Lancashire County Council (25 014 543)
Statement Upheld Special educational needs 14-Jun-2026
Summary: Ms X complains the Council delayed issuing Child Y’s Education, Health and Care Plan, and did not provide suitable education when Child Y was out of school. We intend to find fault with the Council for failing to issue the Education, Health and Care plan within the timescales, and for delaying arranging the agreed provision. We also intend to find fault with the Council for the failing to properly consider its duties to Child Y when they were out of education, and its complaint handling. The Council has agreed to pay personal remedies to Ms X and Child Y to remedy the injustice.
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London Borough of Tower Hamlets (24 014 937)
Statement Upheld Homelessness 14-Jun-2026
Summary: Miss X complains the Council failed to deal with a request to review the suitability of her accommodation. Miss X also says the Council failed to assess information she provided it to relevant medical conditions. Miss X says this has resulted in her living in unsuitable accommodation and has affected her mental health. We have found fault in the actions of the Council for failing to complete a suitability review, review medical information passed to it and provide decision letters which included all relevant information. The Council has agreed to write to Miss X to issue an apology, pay her a symbolic payment and complete a service improvement.
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Sandwell Metropolitan Borough Council (25 007 426)
Statement Closed after initial enquiries Allocations 14-Jun-2026
Summary: We will not investigate this complaint about a priority social housing application. There is not enough evidence of fault in the Council’s decision making, and the injustice from the Council’s delay is not significant enough to warrant investigation.
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London Borough of Bromley (25 007 787)
Statement Closed after initial enquiries Special educational needs 14-Jun-2026
Summary: We will not investigate Ms M’s complaint about the education her daughter has missed because there is not enough evidence of fault to justify an investigation.
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Buckinghamshire Council (25 015 797)
Statement Closed after initial enquiries Allocations 14-Jun-2026
Summary: We will not investigate Ms X’s complaint about the Council’s housing register decision because there is insufficient evidence of fault in its decision-making to justify our involvement.