Decision search
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Worcestershire County Council (24 008 144)
Statement Upheld Special educational needs 25-Feb-2025
Summary: The Council was at fault because it delayed completing an annual review of a young person’s education, health and care plan, which meant she was without educational provision for a period of time. The Council has agreed to offer a financial remedy to the young person, and the complainant, to reflect the impact on them, as well as writing a letter of apology. The Council was not at fault for not reviewing the alternative provision the young person was receiving, because she was over compulsory school age and this requirement no longer applied.
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London Borough of Haringey (24 008 874)
Statement Upheld Domiciliary care 25-Feb-2025
Summary: Mrs Z complained about the Council’s failure to ensure Mr X had somebody to take decisions about his welfare and finances. We found fault with the Council for delaying a Mental Capacity assessment for the complainant (Mr X) and for not acting to appoint a person who could take decisions about Mr X’s welfare and finances. The Council’s failings caused injustice to Mr X. The Council agreed to apologise to Mr X, to apply for the appointment of a deputy and to carry out some service improvements.
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Essex County Council (24 009 222)
Statement Upheld Special educational needs 25-Feb-2025
Summary: Mrs X complains the Council failed to arrange education and delivery of Child Y’s EHCP, which meant they were without support and provision. We find fault with the Council for failing to ensure delivery of Child Y’s EHCP following the tribunal order. The Council has agreed to make a financial payment in recognition of distress and lost provision.
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North East Lincolnshire Council (24 009 361)
Statement Not upheld Private housing 25-Feb-2025
Summary: Ms X complained about the way works were carried out on her property under a grant provided by the Council. The Ombudsman does not find the Council to be at fault.
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Nottinghamshire County Council (24 009 735)
Statement Closed after initial enquiries Special educational needs 25-Feb-2025
Summary: Mrs X complained the Council failed to provide her daughter with an education and the special educational provision in her Education, Health and Care Plan. We have ended our investigation into Mrs X’s complaint because she used her right to appeal to the SEND Tribunal. Her complaint therefore falls outside our jurisdiction.
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Staffordshire County Council (24 000 363)
Statement Not upheld Charging 25-Feb-2025
Summary: There is no evidence of fault by the Council in the way it has considered Ms A’s disability related expenditure and financial contribution for her care.
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London Borough of Haringey (24 001 174)
Statement Upheld Alternative provision 25-Feb-2025
Summary: Miss X complained the Council failed to provide educational provision to two of her daughters. She says the Council’s actions caused avoidable stress and anxiety and negatively impacted both daughter’s mental health and education. We found fault by the Council. The Council has agreed to apologise to Miss X and her daughters and provide a financial remedy.
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Bristol City Council (24 001 428)
Statement Upheld Special educational needs 25-Feb-2025
Summary: There was fault by the Council. It took more than double the legal time frame to issue a final Education Health and Care Plan for Miss B’s son. The Council’s failings caused Miss B significant distress and frustration and meant that her son did not have the support he needed to access all of his schooling. The Council has implemented an action plan to improve its service and is keeping this under regular review. The Council has agreed to apologise to Miss B; make payments in recognition of the impact on her and her son; and reimburse Miss B the cost of the private Educational Psychologist assessment it relied on.
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Essex County Council (24 002 645)
Statement Upheld Special educational needs 25-Feb-2025
Summary: The Council delayed issuing a final Education, Health and Care Plan and did not consider its duties under Section 19 of the Education Act 1996, which was fault causing avoidable distress, uncertainty and a delay in appeal rights. The Council will apologise and make payments to reflect the injustice.
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Portsmouth City Council (24 003 373)
Statement Not upheld Looked after children 25-Feb-2025
Summary: Mrs Y complained about the residential placements the Council arranged for Z, as a young person in its care. We have ended our investigation of the complaint because: we cannot add to the previous investigation by the Council under the statutory children’s complaints procedure or achieve the outcome Mrs Y wants; and there are other bodies better placed to consider her concerns.