Decision search
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Statement Closed after initial enquiries Other 26-Feb-2025
Summary: We cannot investigate Ms X’s complaint about the actions of the Care Provider’s employee. The complaint lies outside our jurisdiction because it is not about actions that involve, or are connected to, the provision of adult social care.
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Tonbridge and Malling Borough Council (24 018 106)
Statement Closed after initial enquiries Enforcement 26-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
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West Northamptonshire Council (24 018 211)
Statement Closed after initial enquiries Other 26-Feb-2025
Summary: We cannot investigate Mr X’s complaint about social workers lying to the court in ongoing court proceedings because it lies outside our jurisdiction. The law prevents us from investigating complaints about what has happened in court. We have no discretion to do so.
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Colchester City Council (24 018 233)
Statement Closed after initial enquiries Enforcement 26-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control. This is because we are unlikely to find fault.
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London Borough of Barking & Dagenham (24 019 862)
Statement Closed after initial enquiries Parking and other penalties 26-Feb-2025
Summary: We will not investigate this complaint about a moving traffic penalty charge notice as Mr X can ask the court to consider his case.
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Bath and North East Somerset Council (24 020 037)
Statement Closed after initial enquiries Parking and other penalties 26-Feb-2025
Summary: We cannot investigate this complaint about a parking penalty charge notice as this matter has been before a tribunal and is no longer therefore within our legal remit.
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Oldham Metropolitan Borough Council (24 020 159)
Statement Closed after initial enquiries Council tax 26-Feb-2025
Summary: We will not investigate this complaint about Council tax debt because there is no evidence of fault and there is a right of appeal to a Valuation Tribunal.
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North Somerset Council (24 020 314)
Statement Closed after initial enquiries Other 26-Feb-2025
Summary: We will not investigate Mr B’s complaint about the Council not responding to his request for records. This is because the Information Commissioner is better placed to consider this matter.
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Sunderland City Council (24 020 536)
Statement Closed after initial enquiries Parking and other penalties 26-Feb-2025
Summary: We will not investigate Mr C’s complaint that the Council wrongly issued him with a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Mr C to put in an appeal to the Traffic Penalty Tribunal.
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Leicestershire County Council (24 013 530)
Statement Upheld Charging 26-Feb-2025
Summary: Mr X complained the Council did not provide detailed information about the cost of his mother’s care when the care was arranged, which meant the family were not able to make an informed choice about it. We asked the Council to remedy the injustice caused and it agree to apologise, make a symbolic payment to Mr X and to remind relevant staff of the importance of providing as much information possible about the likely costs of care when it is arranged.