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Calderdale Metropolitan Borough Council (25 009 763)
Statement Upheld Alternative provision 15-Jun-2026
Summary: Miss X complained the Council failed to provide alternative education to two of her children when they were not attending school. We found the Council’s initial actions were taken without fault. However, we found the Council failed to review its decision when the children were taken off their school’s roll. We recommended an apology and a payment to reflect lost education.
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Bournemouth, Christchurch and Poole Council (25 010 578)
Statement Upheld Alternative provision 15-Jun-2026
Summary: Mrs X complained about the Council’s failure to provide her daughter (Y) with suitable education and to ensure she received provision included in her Education Health and Care Plan. We found fault with the Council’s failure to decide whether it owed the alternative provision duty to Y and its failure to monitor any educational arrangements made by Y’s school. The Council’s fault caused injustice to Y and Mrs X. The Council has agreed to apologise and make payments offered in its stage two complaint response.
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Gloucestershire County Council (25 011 571)
Statement Upheld Other 15-Jun-2026
Summary: Mrs B complained about the care her mother, Mrs C, received at the Nursing Home and the lack of additional nursing care for which she received Funded Nursing Care (FNC). We found fault with how the Council communicated with Mrs B, it did not explain Mrs C had to be assessed before she would receive FNC. This caused uncertainty and left Mrs A feeling she was not listened to. We also found fault with the Care Trust’s complaint handling, it also did not explain Mrs C had to be assessed before the nursing home received the additional funding. This led to further uncertainty for Mrs B. We made recommendations and the organisations agreed to remedy this.
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OSJCT The Coombs (25 011 571a)
Statement Not upheld Care and treatment 15-Jun-2026
Summary: Mrs B complained about the care her mother, Mrs C, received at the Nursing Home and the lack of additional nursing care for which she received Funded Nursing Care (FNC). We found fault with how the Council communicated with Mrs B, it did not explain Mrs C had to be assessed before she would receive FNC. This caused uncertainty and left Mrs A feeling she was not listened to. We also found fault with the Care Trust’s complaint handling, it also did not explain Mrs C had to be assessed before the nursing home received the additional funding. This led to further uncertainty for Mrs B. We made recommendations and the organisations agreed to remedy this.
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The Orders Of St. John Care Trust (25 011 571b)
Statement Upheld Care and treatment 15-Jun-2026
Summary: Mrs B complained about the care her mother, Mrs C, received at the Nursing Home and the lack of additional nursing care for which she received Funded Nursing Care (FNC). We found fault with how the Council communicated with Mrs B, it did not explain Mrs C had to be assessed before she would receive FNC. This caused uncertainty and left Mrs A feeling she was not listened to. We also found fault with the Care Trust’s complaint handling, it also did not explain Mrs C had to be assessed before the nursing home received the additional funding. This led to further uncertainty for Mrs B. We made recommendations and the organisations agreed to remedy this.
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Buckinghamshire Council (25 013 240)
Statement Upheld Special educational needs 15-Jun-2026
Summary: The Council was at fault for delay in allocating an Educational Psychologist to assess Mr and Mrs X’s child, W, for an Education, Health and Care Plan. This caused Mr and Mrs X frustration for which the Council will make a symbolic payment. The Council is already taking suitable action to prevent similar fault in future.
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West Northamptonshire Council (25 014 247)
Statement Closed after initial enquiries Special educational needs 15-Jun-2026
Summary: Mrs X complained about the delivery of special educational provision by the Council. She says it delayed completing her son’s phase transfer review. Mrs X says that as this was late, she could not appeal until September after the school term had begun. Mrs X says that her child has had no education since September 2025. We will not investigate this complaint. Mrs X has appealed to a tribunal which places the complaint outside our jurisdiction.
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City of Wolverhampton Council (25 014 565)
Statement Upheld Council house sales and leaseholders 15-Jun-2026
Summary: Mr D says the Council mishandled his Right to Buy application. I have found fault by the Council which resulted in a lost opportunity to have the application processed. The Council has already provided an explanation to Mr D and apologised. It has also offered to assist him if he wants to submit a new application and has made a service improvement to prevent the fault happening again. I do not see there is an outstanding unremedied injustice.
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London Borough of Tower Hamlets (24 017 935)
Statement Upheld Homelessness 15-Jun-2026
Summary: Miss X complained about how the Council handled her homelessness case. We found fault because the Council failed to consider its duties in a timely manner, offer her appropriate interim accommodation, send appropriate decision letters and make a timely decision about its main homelessness duty. This caused Miss X avoidable distress, frustration and uncertainty. The Council made a remedy offer to Miss X of permanent accommodation it considered was suitable. This did not remedy the lack of interim accommodation or the overall distress caused to her. It has therefore agreed to make an apology and payment to her to remedy the injustice caused.
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London Borough of Newham (24 020 061)
Statement Upheld Alternative provision 15-Jun-2026
Summary: Ms X complained the Council delayed issuing an Education Health and Care Plan for her child and it failed to provide alternative education provision when they could not attend school. We found the Council at fault for failing to provide education and support for Ms X’s child. This fault caused Ms X’s child to miss out on educational provision and caused distress for Ms X. The Council has agreed to apologise and make a payment to repay Ms X’s reasonable costs and to recognise the injustice caused to her and her child.