What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Royal Borough of Kingston upon Thames (25 022 987)

    Statement Closed after initial enquiries Planning advice 15-Jun-2026

    Summary: We will not investigate this complaint that the Council failed to provide planning guidance about whether a proposed change of use required planning permission. There is insufficient evidence of fault in the way the Council responded to the complainant’s enquiry.

  • Gosport Borough Council (25 023 045)

    Statement Closed after initial enquiries Council tax 15-Jun-2026

    Summary: We will not investigate Ms X’s complaint on behalf of Mrs Y about the Council failing to tell Mrs Y about her right to apply for Council Tax Support. This is because it is reasonable to expect her to use her right of appeal to the Valuation Tribunal.

  • City of Bradford Metropolitan District Council (25 023 203)

    Statement Closed after initial enquiries Parking and other penalties 15-Jun-2026

    Summary: We will not investigate this complaint about a resident’s parking scheme. This is because there is insufficient evidence of fault to warrant an investigation.

  • Dorset Council (25 023 353)

    Statement Closed after initial enquiries Other 15-Jun-2026

    Summary: We will not investigate this complaint about the Council’s handling of planning and enforcement matters related to the removal of a planning condition. It is reasonable to expect the complainants to have contacted us sooner.

  • West Northamptonshire Council (25 023 387)

    Statement Closed after initial enquiries Highway repair and maintenance 15-Jun-2026

    Summary: We will not investigate Mr X’s complaint about a pothole repair carried out by the Council. The claimed injustice is not significant enough to warrant our involvement.

  • Eastleigh Borough Council (25 023 591)

    Statement Closed after initial enquiries Homelessness 15-Jun-2026

    Summary: We will not investigate Miss X’s complaint about her housing application because there is not enough evidence of fault to justify an investigation.

  • Telford & Wrekin Council (25 023 600)

    Statement Closed after initial enquiries Enforcement 15-Jun-2026

    Summary: We will not investigate Miss X’s complaint about the Council’s refusal to take planning enforcement action. There is not enough evidence of fault in the Council’s decision-making and no worthwhile outcome achievable by us investigating.

  • Blaby District Council (25 023 818)

    Statement Closed after initial enquiries Disabled facilities grants 15-Jun-2026

    Summary: We will not investigate this complaint about the Council’s handling of Ms X’s application for a relocation grant. There is not enough evidence of fault causing significant enough personal injustice to warrant investigation.

  • Cornwall Council (25 023 964)

    Statement Closed after initial enquiries Enforcement 15-Jun-2026

    Summary: We cannot investigate Mr X’s complaint about the Council’s handling of a planning enforcement notice issued in 2022. The law prevents us from investigating anything that is subject to court proceedings.

  • Devon County Council (25 023 986)

    Statement Closed after initial enquiries Looked after children 15-Jun-2026

    Summary: We will not investigate Mr X’s complaint that the Council did not provide him with a care leaver’s grant and accommodation between 2016 and 2018. The complaint is late and there are no good reasons to exercise discretion to consider it now.

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