Decision search
Your search has 59746 results
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London Borough of Islington (26 008 129)
Statement Closed after initial enquiries Other 07-Aug-2026
Summary: We cannot investigate this complaint about the actions of the Council in seeking a supervision order. This is because the complaint concerns evidence placed before a court and the law prevents us from investigating such matters.
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Kent County Council (25 026 844)
Statement Closed after initial enquiries Special educational needs 07-Aug-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to issue her child with an Education, Health and Care Plan. This is because Mrs X has used her right of appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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London Borough of Hackney (25 027 469)
Statement Closed after initial enquiries Child protection 07-Aug-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her safeguarding concerns about her child. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.
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Darlington Borough Council (26 007 993)
Statement Closed after initial enquiries Other 07-Aug-2026
Summary: We cannot investigate this complaint about the actions of a social worker. This is because the complaint concerns evidence placed before a court and the law prevents us from investigating such matters.
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Bournemouth, Christchurch and Poole Council (25 024 627)
Statement Closed after initial enquiries Alternative provision 07-Aug-2026
Summary: We will not investigate this complaint about the Council’s refusal to make alternative educational provision for the complainant’s son. There is insufficient evidence of fault on the Council’s part to warrant our intervention.
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Bolton Metropolitan Borough Council (25 008 483)
Statement Closed after initial enquiries Other 06-Aug-2026
Summary: We will not investigate this complaint about the Council completing an unannounced home visit because there is insufficient evidence of fault in its actions to justify our involvement.
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Statement Upheld Alternative provision 06-Aug-2026
Summary: Mrs X complained the Council failed to provide her daughter with appropriate alternative provision when she stopped attending school. We find the Council was at fault for failing to document it properly considered the type of alternative provision that would be suitable for Mrs X’s daughter. The Council has agreed to apologise to Mrs X and make a payment to her.
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London Borough of Hillingdon (25 014 578)
Statement Upheld Special educational needs 06-Aug-2026
Summary: Mr X complained that the Council failed to secure the provision set out in his son B’s Education, Health and Care Plan when he was receiving alternative educational provision. We found the Council at fault for failing to secure some of the special educational provision specified in B’s Plan. We recommend that the Council apologises and pays a symbolic remedy to Mr X.
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North Yorkshire Council (25 016 273)
Statement Closed after initial enquiries Assessment and care plan 06-Aug-2026
Summary: Mrs X complained about delays by the Council and NHS Integrated Care Board (ICB) in assessing her late mother Mrs Y’s eligibility for an NHS contribution to her care costs, leading to a missed period of funding. She also complained about the ICB’s decision to fund fewer than 24 hours a day of one-to-one support for Mrs Y. Mrs X complained to us late, more than 12 months after becoming aware of the problem. There are no good reasons for us to investigate the complaint now.
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NHS Humber and North Yorkshire Integrated Care Board (ICB) (25 016 273a)
Statement Closed after initial enquiries Assessment and funding 06-Aug-2026
Summary: Mrs X complained about delays by the Council and NHS Integrated Care Board (ICB) in assessing her late mother Mrs Y’s eligibility for an NHS contribution to her care costs, leading to a missed period of funding. She also complained about the ICB’s decision to fund fewer than 24 hours a day of one-to-one support for Mrs Y. Mrs X complained to us late, more than 12 months after becoming aware of the problem. There are no good reasons for us to investigate the complaint now.