Decision search
Your search has 49843 results
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North East Lincolnshire Council (24 002 470)
Statement Upheld Child protection 07-Mar-2025
Summary: We found fault on Miss D’s complaint about the way the Council dealt with allegations against her which it referred to the Local Authority Designated Officer. Minutes were not accurate and failed to show consideration of a recommendation. There was a failure to follow procedure with the initial allegation and it did not ensure she received its final decision. The agreed action remedies the injustice caused.
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Hampshire County Council (24 003 287)
Statement Upheld Special educational needs 07-Mar-2025
Summary: Miss Y complained the Council failed to hold an emergency annual review and delayed in providing alternative provision for her child, X. We have found the Council at fault for the delay in issuing the final Education, Health and Care Plan and for failing to consider its duties when X was not attending school. These faults have caused distress, frustration and uncertainty to X and Miss Y. The Council has agreed to apologise to Miss Y and make a symbolic financial payment to remedy the injustice caused.
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Royal Borough of Kensington & Chelsea (24 004 197)
Statement Upheld Homelessness 07-Mar-2025
Summary: The complainant, Mr X, complains about the significant delays by the Council in progressing his homelessness application. He also said the Council has failed to consider whether he should be placed on the housing register and delayed responding to his complaint. We find the Council was at fault for the delay in progressing his homelessness application and delay in responding to his complaint. This caused significant distress to Mr X. The Council has agreed to make several recommendations to address this injustice caused by fault.
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Shropshire Council (24 005 723)
Statement Not upheld Council tax 07-Mar-2025
Summary: Mr X owns a building within the curtilage of his home. He says the Council told him the building would be exempt from Council Tax. As a result, he registered the building with a holiday letting company. Approximately six months later the Council said that no exemption applied and that he was liable for full Council Tax. We found no fault by the Council.
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Plymouth City Council (24 006 101)
Statement Upheld Special educational needs 07-Mar-2025
Summary: Ms D complained about the Council’s handling of the Education, Health and Care plan process for her son (X) and its delay in finding him a suitable special school. The Council agreed it was at fault for failing to adhere to the statutory process and causing unnecessary delays in finding a school placement. We also found it failed to put in place alternative provision for X for nearly a year. The Council should apologise and make payment to Ms X to acknowledge the impact its faults had on her and X.
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Cheshire East Council (24 006 928)
Statement Upheld Other 06-Mar-2025
Summary: Mrs X complained the Council failed to provide a personal assistant to support her disabled child between February-November 2024. She also complained the Council refused her request for residential respite care. The Council was at fault for failing to provide a personal assistant for a period of nine months. However, the Council assessed Mrs X’s request for residential care in line with the relevant law and guidance without fault. The Council has agreed to apologise and make a payment to Mrs X to recognise the distress, frustration and uncertainty caused by the lack of support that was in place for her child between February-November 2024.
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Athena Healthcare (Park Road) Limited (24 007 255)
Statement Closed after initial enquiries Residential care 06-Mar-2025
Summary: We will not investigate this complaint about the Care Provider’s response to a request for information and its response to Mr X’s contact. The Information Commissioner’s Office is best placed to deal with complaints about how organisations handle requests for information. There is insufficient evidence of fault by the Care Provider in its related actions.
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North Yorkshire Council (24 007 615)
Statement Upheld Allocations 06-Mar-2025
Summary: Mr X complained about the Council’s handling of his homelessness and housing register applications. In particular, its failure to properly understand his disability needs, its poor communication and its failure to make reasonable adjustments so he could access its services. Mr X also complains he could not bid for several months. Mr X said that, but for the Councils failings he would have been able to successfully bid for suitable adaptable property. We have found fault in the Councils handling of Mr X’s housing register and homelessness applications and communications about the applications. The Council has agreed to issue a further apology and pay Mr X a financial payment.
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North Northamptonshire Council (24 007 645)
Statement Upheld Residential care 06-Mar-2025
Summary: Mrs Y complains a care home wrongly charged her for her family member’s respite stay. She says this caused her financial strain and avoidable and unnecessary distress. The Ombudsman finds the Council at fault which caused injustice. The Council has agreed to make a payment to Mrs Y.
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Chelmsford City Council (24 007 646)
Statement Not upheld Land 06-Mar-2025
Summary: Mr X complained the Council has failed to maintain the grounds near to where he lives in line with other adjacent estates. We do not find the Council was at fault.