Decision search
Your search has 51453 results
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Birmingham City Council (24 023 233)
Statement Closed after initial enquiries Refuse and recycling 28-Apr-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to empty his bins. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and the strikes affect all or most of the people in the Council’s area.
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London Borough of Tower Hamlets (24 023 297)
Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Apr-2025
Summary: We will not investigate this housing benefit complaint because Ms X could have used her review and appeal rights.
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London Borough of Havering (25 000 349)
Statement Closed after initial enquiries Enforcement 28-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because the complainant has appealed to the Planning Inspector.
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Durham County Council (25 000 373)
Statement Closed after initial enquiries Council tax 28-Apr-2025
Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
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Plymouth City Council (25 000 559)
Statement Closed after initial enquiries Council tax 28-Apr-2025
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.
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Bury Metropolitan Borough Council (25 000 687)
Statement Closed after initial enquiries Leisure and culture 28-Apr-2025
Summary: We will not investigate this complaint about the ventilation at a leisure facility. The Council has carried out an inspection and maintenance work in response to the complaint. Therefore, further investigation by us would not lead to a different outcome. In any case, we cannot achieve the outcome Ms X wants.
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Birmingham City Council (25 000 757)
Statement Closed after initial enquiries Allocations 28-Apr-2025
Summary: We will not investigate this complaint about an unsuccessful application to join the housing register because there is insufficient evidence of fault by the Council.
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Erewash Borough Council (25 001 039)
Statement Closed after initial enquiries Building control 28-Apr-2025
Summary: We will not investigate Mr B’s complaint that the Council wrongly approved defective building work under the building regulations. This is because an investigation would not achieve a meaningful outcome for Mr B.
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Warwickshire County Council (25 001 377)
Statement Closed after initial enquiries Highway repair and maintenance 28-Apr-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.
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London Borough of Barnet (24 001 743)
Statement Upheld Special educational needs 27-Apr-2025
Summary: Ms X complained the Council did not fully deliver provision set out in her son’s Education, Health and Care Plan. We found fault because her son did not receive all of the provision linked to his plan in the 12 months after it was first issued. This caused Ms X avoidable distress and frustration. It also meant her son did not access the services he should have done. To remedy the injustice caused, the Council has agreed to apologise to Ms X, make a payment to her, organise sessions to catch up on what her son missed and issue reminders to relevant staff.