Decision search
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Maldon District Council (24 015 871)
Statement Upheld Planning applications 27-Jul-2025
Summary: Mr X complained the Council failed to properly advertise a planning application near is property and failed to consider the impact on his residential amenity. There was fault in relation to the advertising of the planning application but this did not impact on the decision to approve the application. We have investigated the issues raised by Mr X about the impact on his residential amenity and found no evidence of further fault.
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Cambridgeshire County Council (24 016 204)
Statement Upheld Special educational needs 27-Jul-2025
Summary: Mrs Y complained about the way the Council dealt with her child Z’s educational provision. We have found fault by the Council, causing injustice, in its: delay completing the EHC needs assessment; delay issuing the final EHC Plan; communication failures; and failure to properly consider its duty to, and, provide Z with suitable alternative provision. To remedy the injustice the Council has agreed to: apologise and make payments to recognise the impact of the missed education: and upset, frustration and uncertainty.
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London Borough of Redbridge (24 017 062)
Statement Upheld Homelessness 27-Jul-2025
Summary: We found fault by the Council on Mr Y’s complaint about it placing him in unsuitable temporary accommodation. The Council accepted it was unsuitable but failed to move him. It also failed to show it properly assessed whether the accommodation was suitable before placing him in it. The Council agreed to apologise for the failings, pay £1,050 for the distress called, continue to pay £150 a month until he is moved to suitable accommodation or refuses a suitable offer, and remind relevant officers of the need to assess, and record, the suitability of accommodation before placing applicants in them. There was no fault on his complaint about it placing him the wrong Band under its allocation scheme.
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Derbyshire County Council (24 017 437)
Statement Upheld Alternative provision 27-Jul-2025
Summary: Mrs X complained the Council failed to ensure her son P and daughter R received suitable education and special educational needs support, after the family moved to the Council’s area. The Council failed to pay a financial remedy it promised Mrs X for education P and R missed in a previous school year; the Council agreed to now pay this. Fault by the Council also meant R missed education and special educational needs support in the next school year, Mrs X experienced avoidable time and trouble complaining, and the whole family experienced distress. The Council agreed to apologise and pay a financial remedy. It will also properly consider what education is suitable for R, and act to ensure it does not miss complaints and properly completes agreed complaint outcomes. I could not investigate parts of Mrs X’s complaint that were not the responsibility of the Council. I also could not consider issues which overlapped with an appeal she made to the First-tier Tribunal (Special Educational Needs and Disability) about P’s Education, Health, and Care Plan.
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Essex County Council (24 017 933)
Statement Upheld Special educational needs 27-Jul-2025
Summary: We have found the Council at fault for failing to issue a final amended Education, Health and Care Plan within statutory timescales. This delayed Mrs X’s appeal rights. The Council also failed to secure suitable alternative provision when Mrs X’s son was unable to attend school. The Council has agreed to apologise, issue the EHC Plan urgently and pay Mrs X a financial remedy.
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London Borough of Tower Hamlets (24 018 188)
Statement Closed after initial enquiries Allocations 27-Jul-2025
Summary: We will not investigate Ms X’s complaint that the Council failed to keep accurate records of her housing application. This is because there is insufficient evidence of significant injustice to Ms X to justify an investigation.
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Lancashire County Council (24 018 243)
Statement Not upheld Safeguarding 27-Jul-2025
Summary: We have discontinued our investigation of this complaint, about the Council’s handling of safeguarding incidents in a care home. This is because we have already considered and upheld this matter in a previous investigation. We also consider the Council’s own investigation is satisfactory, and so there could be no worthwhile outcome to further investigation anyway.
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Milton Keynes Council (24 018 449)
Statement Upheld Traffic management 27-Jul-2025
Summary: Mr B complained that the Council failed to respond to his enquiries about a dangerous stretch of road near his property. We found the Council failed to respond to his enquiries on several occasions causing frustration and possible delay to the speed reduction. The Council has agreed to apologise to Mr B, pay him £100 and improve its procedures for the future.
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Knowsley Metropolitan Borough Council (24 018 663)
Statement Upheld Special educational needs 27-Jul-2025
Summary: Ms X complained that the Council delayed issuing her child’s final Education, Health and Care Plan following an annual review. She also says the Council failed to respond to her request for a Personal Budget in 2024. We find the Council at fault for its delays in the annual review process, and for failing to respond to Ms X’s request for a Personal Budget in this time. This fault resulted in the delay of Ms X’s appeal rights and caused avoidable distress and uncertainty for the family. The Council has agreed to apologise to Ms X, pay her £250, and remind its staff of their statutory duty to respond to Personal Budget requests.
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Kent County Council (24 019 194)
Statement Upheld Special educational needs 27-Jul-2025
Summary: Ms Y complained about the way the Council handled her son’s post 16 Education, Health and Care plan. We found the Council at fault. The Council had acknowledged a delay in issuing the plan and had offered a recognition payment. It has agreed to make an additional payment to appropriately address the injustice caused and to carry out service improvements.