Decision search
Your search has 56552 results
-
London Borough of Ealing (25 027 539)
Statement Upheld Other 29-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s poor communication and record keeping. This is because the Council’s investigation and remedy was appropriate and proportionate. We therefore could not add to the Council's previous investigation and further investigation would not lead to a different outcome.
-
City of Bradford Metropolitan District Council (25 029 551)
Statement Upheld Other 29-Mar-2026
Summary: We have upheld Mr X’s complaint about delay at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
-
Buckinghamshire Council (25 017 608)
Statement Closed after initial enquiries Other 28-Mar-2026
Summary: We will not investigate this complaint about the Council’s failure to respond to Mr X’s complaints about littering and fly-tipping. There is insufficient evidence of fault which has caused injustice to warrant an investigation.
-
Bristol City Council (25 017 621)
Statement Closed after initial enquiries Alternative provision 28-Mar-2026
Summary: We will not investigate this complaint that the Council has failed to make suitable educational provision for the complainant’s daughter. There is insufficient evidence of fault on the Council’s part to warrant our intervention.
-
West Northamptonshire Council (25 017 636)
Statement Closed after initial enquiries Commercial and contracts 28-Mar-2026
Summary: We will not exercise discretion to investigate this complaint about a commercial lease between Mr X and the Council. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
-
Cheshire West & Chester Council (24 019 863)
Statement Upheld Charging 27-Mar-2026
Summary: Mrs X complained the Council increased her relative, Miss Y’s, care fees despite no change to her care, and believes it is charging for undelivered support. The Council was at fault. It failed to give Mrs X a clear and timely explanation about the increased care fees. Mrs X suffered distress and uncertainty as a result. The Council has agreed to apologise to Mrs X, make a symbolic payment, and send us evidence of improvements it says it has made.
-
London Borough of Croydon (24 021 334)
Statement Upheld Homelessness 27-Mar-2026
Summary: The Council was at fault for delays in the way it dealt with Ms X’s homelessness and in reviewing the suitability of her accommodation. The Council has agreed to apologise and make a payment to acknowledge the distress, frustration and delayed appeal rights this caused.
-
Solihull Metropolitan Borough Council (25 002 943)
Statement Upheld Alternative provision 27-Mar-2026
Summary: Ms Z complained on behalf of Mr and Ms X about how the Council handled their child’s, Y, Education, Health and Care Plan, its failure to provide Y with full-time alternative provision and with the full provision set out in her Plan. There was fault by the Council which caused injustice to Mr and Mrs X. The Council will take action to remedy the injustice caused.
-
Nottinghamshire County Council (25 003 847)
Statement Upheld Special educational needs 27-Mar-2026
Summary: Ms X complained about delays by the Council in amending her son, Y’s, Education, Health and Care plan after a review, and delays putting special educational provision in place. The Council was at fault and agreed to increase the remedy payment it previously offered for the provision Y missed and for the distress Y’s family suffered.
-
Surrey County Council (25 005 021)
Statement Upheld Special educational needs 27-Mar-2026
Summary: Mrs K complains the Council delayed acting after a Tribunal order. It did not provide her daughter with the contents of her Education, Health and Care Plan and did not provide alternative provision when she could not attend school. The Council has still not met all of the Education Otherwise Than At School provision for her daughter. We uphold the complaint. The Council delayed reviewing the Education, Health and Care Plan, putting educational provision in place, paying invoices and making remedies. This led to avoidable distress for Mrs K and her daughter missing provision. The Council has agreed to our recommendations for remedies and a service improvement.