Decision search
Your search has 54155 results
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West Sussex County Council (25 007 024)
Statement Closed after initial enquiries Transition from childrens services 03-Nov-2025
Summary: We will not investigate Mr X’s complaints about the Council’s decision to cease his daughter’s college placement and Education, Health and Care Plan and its communications and complaints handling. The substantive matters are appealable, or could have been appealed, to the SEND Tribunal. The other complaints do not warrant investigation because there is either not enough evidence of fault or injustice or there is no worthwhile outcome achievable.
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Kent County Council (25 007 051)
Statement Closed after initial enquiries Rights of way 03-Nov-2025
Summary: We will not exercise discretion to investigate this complaint about the Council removing stiles from a footpath on Mr X’s land. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Derbyshire County Council (25 007 125)
Statement Closed after initial enquiries Child protection 03-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision not to take safeguarding action in response to the complainant’s concerns about her son’s welfare. There is insufficient evidence of fault on the Council’s part to warrant our intervention.
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London Borough of Hillingdon (25 007 253)
Statement Closed after initial enquiries Looked after children 03-Nov-2025
Summary: We cannot investigate Miss X’s complaint about decisions made about her child’s care. This is because the Council has commenced court proceedings, which places the issues raised outside of our jurisdiction.
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West Northamptonshire Council (25 007 343)
Statement Closed after initial enquiries Alternative provision 03-Nov-2025
Summary: We will not investigate Mr F’s complaint about his dealings with a Council Officer in connection with his son’s return to school because it is too late.
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Essex County Council (25 007 381)
Statement Upheld Special educational needs 03-Nov-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Essex County Council (25 007 473)
Statement Upheld Special educational needs 03-Nov-2025
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Miss X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Redcar & Cleveland Council (25 007 478)
Statement Closed after initial enquiries Council tax 03-Nov-2025
Summary: We will not investigate Miss X complaint about the Council using an Attachment of Earnings Order to collect Council Tax arrears. Miss X has known about this for more than 12 months and we should not disapply the 12 month rule.
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Eastbourne Borough Council (25 007 504)
Statement Closed after initial enquiries Refuse and recycling 03-Nov-2025
Summary: We will not investigate this complaint about Mr X’s assisted bin collections as there is insufficient evidence of fault to justify an investigation.
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Tameside Metropolitan Borough Council (25 007 552)
Statement Closed after initial enquiries Assessment and care plan 03-Nov-2025
Summary: We will not investigate this late complaint about the Council’s assessment of Miss Y’s care needs and its offer of direct payments. There is not a good reason for the delay in bringing the matter to the Ombudsman.