Decision search
Your search has 59748 results
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London Borough of Hammersmith & Fulham (25 013 689)
Statement Not upheld Other 07-Sep-2026
Summary: Ms F complained about the Council’s decisions that she does not have eligible care and support needs and was not eligible for extra care housing. We found no fault.
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Suffolk County Council (25 014 091)
Statement Upheld Special educational needs 07-Sep-2026
Summary: We found fault with the Council delaying outside the statutory timescales issuing Mrs X’s child’s Education, Health and Care Plan. We also found fault with the Council failing to provide suitable education and Education, Health and Care Plan provision to Mrs X’s child. The Council agreed to apologise to Mrs X, provide a symbolic financial payment for her child’s missed provision and for her distress and for the Council to put in place the remaining missing Education, Health and Care Plan provision.
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Kent County Council (25 015 238)
Statement Not upheld Safeguarding 07-Sep-2026
Summary: Mrs X complains the Council failed to act on safeguarding concerns they raised about the actions of a neighbour causing distress and impact on the mental health of Mr X. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.
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Staffordshire County Council (25 015 365)
Statement Upheld Charging 07-Sep-2026
Summary: There was fault on the part of the Council in which the way it assumed Ms T would apply for deputyship of her late father’s affairs. It incorrectly put in place a Deferred Payment Arrangement (DPA) without agreement. It has reimbursed the DPA fees and interest which should not have been charged but should in my view go further to recognise the frustration and distress its actions have caused.
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Liverpool City Council (25 015 670)
Statement Closed after initial enquiries Private housing 07-Sep-2026
Summary: Mr X complained the Council failed to properly investigate his complaints about disrepair, harassment, and fire safety issues in his privately rented accommodation between May 2024 and October 2025. I ended this investigation because Mr X filed a claim with the Court about the same matter which puts the complaint outside of our jurisdiction.
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London Borough of Haringey (25 019 632)
Statement Upheld Allocations 07-Sep-2026
Summary: We have upheld Mrs X’s complaint because the Council delayed considering the suitability of her accommodation and delayed reviewing its banding decision. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mrs X.
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Kent County Council (25 020 002)
Statement Upheld Special educational needs 07-Sep-2026
Summary: Mrs X complained the Council failed to complete and annual review by issuing her son’s Education, Health and Care Plan on time and did not adequately respond to her formal complaints. We find the Council at fault for its delays in issuing an Education, Health and Care Plan, and in responding to Mrs X’s complaints. This caused uncertainty, frustration, delayed appeal rights and time and trouble. The Council will apologise and make a symbolic payment to remedy the injustice.
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Devon County Council (25 020 288)
Statement Upheld Assessment and care plan 07-Sep-2026
Summary: The Council is at fault for the lengthy delay in completing Ms X’s financial assessment review and its limited communication during this period. This caused Ms X avoidable distress and uncertainty about her care costs. There is not enough evidence to show that the assessment decision itself was flawed or caused a financial injustice.
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North Yorkshire Council (25 020 298)
Statement Not upheld Commercial and contracts 07-Sep-2026
Summary: Mr X complained the Council failed to respond to and progress an insurance claim he made following the outcome of a statutory children’s social care complaint. Since he complained to us, the Council has referred the claim for consideration by its insurers and external lawyers. We cannot decide whether the claim should be accepted, determine the value of any losses, or direct the Council or its insurers to make a payment. As the claim is now being progressed, we cannot see any worthwhile additional outcome that continuing our investigation could achieve. We have therefore discontinued it.
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Three Rivers District Council (25 020 578)
Statement Upheld Housing benefit and council tax benefit 07-Sep-2026
Summary: Mrs X complained about the Council’s handling of her application for a Discretionary Housing Payment towards the costs of moving home. The Council was at fault because it delayed reconsidering her application and incorrectly reduced the award because she had used a credit card to meet some of her moving costs. This caused Mrs X avoidable distress and uncertainty and may have caused her additional borrowing costs. The Council has agreed to increase the DHP award, pay Mrs X £250 to recognise the distress caused, and consider evidence of any credit-card or overdraft costs she incurred. These actions are a proportionate remedy for the injustice caused.