What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Sandwell Metropolitan Borough Council (25 021 813)

    Statement Closed after initial enquiries Homelessness 07-Jul-2026

    Summary: We will not investigate this complaint about Ms X’s housing. This is because the issues complained of carried a right of appeal to a county court which it was reasonable for her to use.

  • Essex County Council (25 023 290)

    Statement Closed after initial enquiries Transport 07-Jul-2026

    Summary: We will not investigate this complaint about the way the Council dealt with Mrs X’s application to renew her blue badge. We consider further investigation will not lead to a different outcome.

  • West Sussex County Council (25 023 374)

    Statement Closed after initial enquiries Special educational needs 07-Jul-2026

    Summary: We will not investigate this complaint that the Council issued the complainant’s child’s Education Health and Care plan without incorporating amendments she submitted, and has failed to communicate appropriately with her subsequently. This is because the complaint has been substantially upheld and investigation by the Ombudsman is unlikely to lead to a significantly different outcome.

  • Surrey Heath Borough Council (25 023 572)

    Statement Closed after initial enquiries Other 07-Jul-2026

    Summary: We will not investigate Mr X’s complaint about the Council deciding not to take further action against the owner of nearby land which contains unauthorised waste. There is insufficient evidence of Council fault to justify us investigating.

  • Bury Metropolitan Borough Council (25 022 703)

    Statement Closed after initial enquiries Child protection 07-Jul-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s investigation of his statutory complaint. The Council have agreed to provide a remedy for the delay identified. There is not enough evidence of fault in the Council’s investigation to warrant our involvement, and we could not add to the Council’s investigation.

  • Norfolk County Council (25 023 582)

    Statement Closed after initial enquiries Charging 07-Jul-2026

    Summary: We will not investigate Mrs Y’s complaint, made on behalf of Mrs X, about the Council’s decision to treat financial gifts from Mrs X’s accounts to family members as a deprivation of assets and notional capital for care fees purposes. There is not enough evidence of Council fault to justify us investigating.

  • Leeds City Council (25 023 645)

    Statement Closed after initial enquiries Other 07-Jul-2026

    Summary: We will not investigate Mrs X’s complaint about parking enforcement. This is because there is not enough evidence of fault to justify investigating.

  • London Borough of Hackney (25 023 741)

    Statement Closed after initial enquiries Homelessness 07-Jul-2026

    Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness case. Parts of the complaint are late and there are no good reasons to investigate them now. For the parts that are not late, we could not achieve a worthwhile outcome or there is not enough evidence of fault to justify an investigation.

  • Cheshire East Council (25 023 836)

    Statement Closed after initial enquiries Refuse and recycling 07-Jul-2026

    Summary: We will not investigate this complaint about the Council refusing to pay for a replacement refuse bin. The level of injustice caused to the complainant by the alleged fault is not significant enough to warrant our continued involvement in the matter.

  • Newcastle upon Tyne City Council (25 023 904)

    Statement Closed after initial enquiries Other 07-Jul-2026

    Summary: We will not investigate this complaint about the Council’s action regarding Mrs X’s child’s school attendance. This is because further investigation would not lead to a different outcome or achieve anything more for Mrs X.

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