What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Stockport Metropolitan Borough Council (26 006 077)

    Statement Closed after initial enquiries School admissions 06-Jul-2026

    Summary: We will not investigate Mrs X’s complaint about the Council’s school’s admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Mrs X to lose out on a school place.

  • Wakefield Metropolitan District Council (26 006 984)

    Statement Closed after initial enquiries Parking and other penalties 06-Jul-2026

    Summary: We will not investigate this complaint about the Council’s investigation into the conduct of a civil enforcement officer as any injustice caused to the complainant is not sufficient to warrant our further involvement and it is unlikely we could add to what the Council has already said. Any issues relating to the parking penalty charge notice Mr X was issued could have been appealed against to the independent tribunal.

  • Kingston Upon Hull City Council (26 007 634)

    Statement Closed after initial enquiries Child protection 06-Jul-2026

    Summary: We will not investigate this complaint about an assessment completed by the Council in 2012. This is because the complaint is made late and I see no good reason to exercise discretion and consider it now.

  • London Borough of Newham (26 008 793)

    Statement Closed after initial enquiries Parking and other penalties 06-Jul-2026

    Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking or traffic contravention. It would be reasonable to expect the complainant to have used the statutory representations and appeals procedure.

  • London Borough of Brent (26 008 805)

    Statement Closed after initial enquiries Council tax 06-Jul-2026

    Summary: We will not investigate this complaint about a Council Tax premium because there is a right of appeal to the Valuation Tribunal.

  • London Borough of Hillingdon (26 008 810)

    Statement Closed after initial enquiries Looked after children 06-Jul-2026

    Summary: We cannot investigate Miss X’s complaint about how the Council safeguarded her when she was a Looked After Child and into her early adulthood. The complaint relates to events from more than 12 months ago and it is unlikely it would be possible to obtain the evidence to effectively investigate now. Additionally, the Information Commissioner is better placed to consider the data protection part of Miss X’s complaint.

  • Herefordshire Council (26 008 833)

    Statement Upheld Highway repair and maintenance 06-Jul-2026

    Summary: We will not investigate this complaint that the Council delayed considering an insurance claim for damage to property. Further investigation would not lead to a different outcome.

  • Oxfordshire County Council (26 008 839)

    Statement Closed after initial enquiries Highway repair and maintenance 06-Jul-2026

    Summary: We will not investigate this complaint about a claim for damage to Mr X’s vehicle. Mr X has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect Mr X to use his legal remedy.     

  • London Borough of Harrow (26 008 861)

    Statement Closed after initial enquiries Parking and other penalties 06-Jul-2026

    Summary: We will not investigate this complaint about Penalty Charge Notices for an alleged parking or traffic contravention. It would be reasonable to expect the complainant to use the statutory representations and appeals procedure.

  • Somerset Council (26 008 864)

    Statement Closed after initial enquiries Other 06-Jul-2026

    Summary: We cannot investigate this complaint about information the Council provided during court proceedings. This is because the law prevents us from investigating complaints about what happens in court.  

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