Decision search
Your search has 52967 results
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Royal Borough of Windsor and Maidenhead Council (24 020 393)
Statement Closed after initial enquiries Assessment and care plan 27-Jul-2025
Summary: Miss X complained about the way professionals assessed her under the Mental Health Act 1983 and their recommendation that she should be detained. We will not investigate Miss X’s complaint. This is because it is unlikely an investigation would be able to find evidence of fault.
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Statement Closed after initial enquiries Mental health services 27-Jul-2025
Summary: Miss X complained about the way professionals assessed her under the Mental Health Act 1983 and their recommendation that she should be detained. We will not investigate Miss X’s complaint. This is because it is unlikely an investigation would be able to find evidence of fault.
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South Hams District Council (24 020 618)
Statement Closed after initial enquiries Allocations 27-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Brent (24 020 763)
Statement Upheld Homelessness 27-Jul-2025
Summary: Miss B complained the Council mishandled her homelessness application. I have found fault by the Council because it failed to take any action on the case for nine months, did not update the Personalised Housing Plan and failed to inform Miss B about her right to review. The Council has agreed to pay redress and make service improvements.
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Walsall Metropolitan Borough Council (24 011 682)
Statement Upheld Special educational needs 27-Jul-2025
Summary: Miss X complained the Council failed to uphold the terms of a mediation agreement in relation to her child’s Education, Health and Care Plan. We have found fault by the Council through delay in amending the Plan and failing to ensure home tuition was provided. The Council has agreed to apologise and make a payment to acknowledge the distress caused to Miss X and the loss of education provision to her child.
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London Borough of Lambeth (24 020 841)
Statement Closed after initial enquiries Leisure and culture 27-Jul-2025
Summary: We will not investigate this complaint about the Council’s policy to allow considerate cycling in its parks. There is insufficient evidence of fault and if Mr X and Mr Y believe the Council’s actions are unlawful, this is better considered by a court.
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Lancashire County Council (25 000 721)
Statement Closed after initial enquiries Residential care 27-Jul-2025
Summary: We will not investigate this complaint about the quality of care in a care home. We could not achieve anything meaningful by investigating the matter further.
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London Borough of Harrow (25 000 768)
Statement Closed after initial enquiries Allocations 27-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of injustice caused by any fault which would warrant an investigation.
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London Borough of Haringey (25 001 448)
Statement Closed after initial enquiries Other 27-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Council’s mismanagement of her late father Mr Y’s finances and benefit claims. An investigation by us could not achieve a worthwhile outcome, nor provide the outcomes Miss X seeks from her complaint.
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Worcestershire County Council (25 001 593)
Statement Upheld Special educational needs 27-Jul-2025
Summary: We will not investigate Ms M’s complaint about alternative provision for her son, B, because the Council has offered a satisfactory remedy.