Decision search
Your search has 59748 results
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Bristol City Council (26 015 819)
Statement Closed after initial enquiries Other 07-Sep-2026
Summary: We will not investigate this complaint about the Council allowing a religious act to take place during a Council meeting. This is because there is not enough evidence of fault to justify an investigation.
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West Northamptonshire Council (25 006 613)
Statement Not upheld Special educational needs 06-Sep-2026
Summary: We have ended our investigation as the matters are too closely linked to Miss X’s appeal to the Tribunal. The Council issued the amended Education, Health and Care Plan for Miss X’s child, Y, in line with statutory timescales following her appeal. There was no significant injustice caused by the Council not arranging provision between then and the start of the next term.
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Luton Borough Council (25 012 862)
Statement Upheld Homelessness 06-Sep-2026
Summary: We uphold a complaint from Mrs B that she and her children spent too long in hotel and hostel accommodation after they became homeless. We find living in these unsuitable housing conditions caused an injustice. The Council has accepted these findings and agreed to provide a remedy for that injustice.
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Sandwell Metropolitan Borough Council (25 013 034)
Statement Closed after initial enquiries Child protection 06-Sep-2026
Summary: We will not investigate this complaint about the Council’s children’s services involvement with Miss X and her family. This is because there is not enough fault in the Council’s decision to delay considering her complaint to warrant further investigation.
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London Borough of Islington (25 014 527)
Statement Upheld Private housing 06-Sep-2026
Summary: We found fault on Miss Y’s complaint about the Council failing to resolve the issue of using the correct form for her address. The Council agreed to send Miss Y an apology and review why it did not resolve the correct form of her address sooner and refer her earlier to the relevant team. It accepted a failing with its stage 2 complaint process, but I am not satisfied this caused her any outstanding injustice. There was no fault on her remaining complaints.
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Hampshire County Council (25 015 431)
Statement Upheld Child protection 06-Sep-2026
Summary: Mr X complained the Council failed to act on safeguarding concerns raised in February 2022 and September 2025. We find the Council at fault for failing to consider whether his child, Y’s, access to education between February 2025 and February 2026 was suitable. This caused Y and Mr X uncertainty. The Council has agreed to apologise and consider whether Y is able to access any of the provision she may have missed.
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Sandwell Metropolitan Borough Council (25 016 110)
Statement Upheld Special educational needs 06-Sep-2026
Summary: Mrs X complained the Council delayed reviewing her son, Y’s Education, Health and Care (EHC) Plan. She also complained Y has had no education or EHC Plan provision since November 2025 and communication from the Council has been poor. Mrs X said this distressed Y and his family, and he missed education and EHC Plan provision. There was fault in the way the Council delayed issuing Y’s updated EHC Plan, it did not ensure Y received education and plan provision and communication was poor. This distressed the family and Y missed education and EHC Plan provision. The Council has already remedied this fault.
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Basildon Borough Council (25 016 178)
Statement Upheld Noise 06-Sep-2026
Summary: The Council was at fault because it stalled its investigation into Mr X’s complaint of noise nuisance from early morning commercial waste lorries. This caused Mr X frustration and distress, and left him feeling ignored and dismissed. The Council has agreed to apologise and make a payment to Mr X.
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Statement Not upheld Special educational needs 06-Sep-2026
Summary: We have discontinued our investigation into a complaint that the Council did not accept a request to carry out education, health and care needs assessments, because it would be disproportionate to continue. There was no fault in the way the Council arranged alternative provision for a child not attending school, or in the conduct of social workers it allocated to the case.
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Royal Borough of Kensington & Chelsea (25 018 022)
Statement Upheld Allocations 06-Sep-2026
Summary: Ms D complains the Council delayed progressing her housing register application. I have found fault by the Council. There were delays totalling nine months which meant Ms D missed out on securing a new home sooner. The Council has agreed to pay Ms D redress.