Decision search
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Plymouth City Council (25 005 090)
Statement Upheld Allocations 27-Mar-2026
Summary: The Council was at fault in how it decided what priority Mr X should have for social housing. This caused Mr X avoidable frustration, particularly as the Ombudsman had previously found the Council at fault for the same issue. To remedy Mr X’s injustice, the Council will apologise, make a symbolic payment and carry out a new assessment of his priority. The Council will also review what it needs to do to prevent similar fault in future.
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Warwickshire County Council (25 007 377)
Statement Not upheld Special educational needs 27-Mar-2026
Summary: Miss X complained the Council failed to secure the provision set out in Y’s Education, Health and Care plan and failed to make appropriate alternative provision available to him when he was not attending school. We do not find the Council at fault.
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Norfolk County Council (25 007 602)
Statement Upheld Assessment and care plan 27-Mar-2026
Summary: Miss X complained the Council failed to ensure she was receiving services in line with her care plan. We find the Council at fault for reducing Miss X’s weekly support without considering her care needs. This is fault which caused Miss X distress and uncertainty. The Council has agreed to apologise, make a symbolic payment and complete a reassessment of Miss X’s needs.
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Hertfordshire County Council (25 008 173)
Statement Not upheld Charging 27-Mar-2026
Summary: Mrs X complained the Council provided incorrect and misleading advice about the cost of her husband’s residential care. We have found no fault by the Council.
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London Borough of Lewisham (25 008 753)
Statement Upheld Homelessness 27-Mar-2026
Summary: Ms X complained about the Council’s handling of her homelessness application and safeguarding around domestic violence. She said she experienced distress, uncertainty and risk of further violence as a result. We found fault by the Council for its failure to provide interim accommodation and properly consider risks to Ms X for over two weeks. It was not at fault after this as it made a housing offer with review rights. The Council agreed to apologise and make payment to acknowledge the injustice its faults caused her. It will also complete a service improvement recommendation.
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Statement Not upheld School transport 27-Mar-2026
Summary: There was no fault in the Council’s decision to not to consider an appeal, against a refusal of school transport assistance, because it is late. We have therefore completed our investigation.
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Hampshire County Council (25 016 073)
Statement Closed after initial enquiries Charging 27-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council charging his late mother, Ms Y, for a care package. This is because the complaint is late and there are no good reasons why he did not complain to us sooner.
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Knowsley Metropolitan Borough Council (25 016 078)
Statement Closed after initial enquiries Council tax 27-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax support. The complaint about the Council’s request for information is late. Ms X could have appealed to the Information Commissioner about delays in responding to her request for information.
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Kent County Council (25 016 851)
Statement Closed after initial enquiries Disabled children 27-Mar-2026
Summary: We will not investigate Mr F’s complaint about his application for a Blue Badge for his daughter because there is not enough evidence of fault to justify an investigation, and we cannot achieve the outcome Mr F wants.
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Cheshire West & Chester Council (25 016 892)
Statement Closed after initial enquiries Child protection 27-Mar-2026
Summary: We will not investigate this complaint about the Council’s children’s services provision because it is late. And we will not investigate the Council’s complaint handling because there is not enough evidence of fault.