Decision search
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North Northamptonshire Council (24 020 310)
Statement Closed after initial enquiries Managing council tenancies 27-Apr-2025
Summary: We will not investigate this complaint about matters related to a leasehold property. The law prevents us investigating the substantive points. It would be disproportionate to investigate the Council’s complaint-handling in isolation.
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London Borough of Bexley (24 020 346)
Statement Closed after initial enquiries Other 27-Apr-2025
Summary: We will not investigate this complaint about the Council not providing financial support for a young person who declined to leave a supported living placement, which Miss X said led to her organisation incurring a significant financial cost. There is not enough evidence of fault in the Council declining to pay Miss X’s organisation to warrant investigation.
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East Suffolk Council (24 020 407)
Statement Closed after initial enquiries Trees 27-Apr-2025
Summary: We will not investigate this complaint about the Council felling trees at a heathland site. This is because there is insufficient evidence of fault by the Council, and insufficient evidence of personal injustice.
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Birmingham City Council (24 020 416)
Statement Closed after initial enquiries Refuse and recycling 27-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s failure to empty her bins. This is because the injustice she claims results from recent industrial strike action by the Council’s refuse collection crews and affects all or most of the residents in the Council’s area.
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Buckinghamshire Council (24 020 745)
Statement Upheld Special educational needs 27-Apr-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Brighton & Hove City Council (24 021 113)
Statement Closed after initial enquiries School admissions 27-Apr-2025
Summary: We will not investigate this complaint about the Council’s consultation into changes to its school admission arrangements. This is because there is not enough evidence of fault by the Council.
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Essex County Council (24 021 175)
Statement Upheld Special educational needs 27-Apr-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Essex County Council (24 021 381)
Statement Upheld Special educational needs 27-Apr-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Essex County Council (24 021 505)
Statement Closed after initial enquiries Child protection 27-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council sharing information with a family member without his permission. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst the case is subject to ongoing court proceedings. Also, the substantive complaint is about a data matter which is best considered by the Information Commissioner’s Office.
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Wiltshire Council (24 022 018)
Statement Closed after initial enquiries Highway repair and maintenance 27-Apr-2025
Summary: We will not investigate this complaint about highway maintenance because there is another body better placed to consider the complaint.