Decision search
Your search has 59748 results
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Statement Upheld Transport 06-Sep-2026
Summary: Mrs X complains about the Council’s failure to renew her Blue Badge, despite there being no change in her circumstances. We found the Council to be at fault because it was unable to demonstrate it carried out a proper assessment of Mrs X’s disabilities. This left Mrs X uncertain as to whether her application was properly considered. To remedy this injustice, the Council will apologise and reconsider her application. It will also take action to improve its service.
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Reading Borough Council (25 023 597)
Statement Upheld Homelessness 06-Sep-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness case. This is because investigation by us would not lead to a different outcome from what the Council has already provided.
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London Borough of Islington (25 024 111)
Statement Upheld Allocations 06-Sep-2026
Summary: We will not investigate this complaint about how the Council dealt with Ms X’s homelessness application. The Council has upheld the complaint and has agreed to remedy Ms X’s injustice by apologising and offering a recognition payment of £100.
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Suffolk County Council (25 024 247)
Statement Closed after initial enquiries Special educational needs 06-Sep-2026
Summary: We cannot investigate this complaint about the Council’s handling of an Education, Health and Care Plan. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and the Courts have decided that the Ombudsman cannot intervene where the right to appeal has been used.
We will not investigate part of the complaint as we could not add anything significant to the Council’s previous investigation. -
Suffolk County Council (25 024 403)
Statement Upheld Residential care 06-Sep-2026
Summary: Miss B complained that a Council-funded care home failed to provide appropriate or timely care to her father, Mr C in the last few weeks of his life. She also complained that it failed to communicate properly with the family during this period. We found the Council-funded care home at fault. The Council has agreed to apologise to Miss B and make a symbolic payment to her.
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City of Bradford Metropolitan District Council (25 024 754)
Statement Closed after initial enquiries Looked after children 06-Sep-2026
Summary: We will not investigate this complaint about the management of the placement of a looked-after child. Our intervention would not add anything significant to the investigation the Council has carried out, or lead to a different outcome, and is not therefore warranted.
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Colchester City Council (25 027 093)
Statement Closed after initial enquiries Noise 06-Sep-2026
Summary: We will not investigate this complaint about the Council’s handling of noise nuisance complaints. This is because there is not enough evidence the Council is at fault to justify an investigation.
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Rushcliffe Borough Council (25 027 192)
Statement Closed after initial enquiries Other 06-Sep-2026
Summary: We will not investigate this complaint about the Council’s handling of a Certificate of Lawfulness application. There is not enough evidence of fault to warrant investigation.
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City of Wolverhampton Council (25 027 392)
Statement Closed after initial enquiries Council house sales and leaseholders 06-Sep-2026
Summary: We will not investigate this complaint about the Council’s handling of a “right to buy” application. It is reasonable to expect Mr X to have used his right to go to court.
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Statement Closed after initial enquiries Child protection 06-Sep-2026
Summary: We will not investigate this late complaint about the Council’s involvement in Miss X’s case when she was a child, and its response when she attempted to complain at an earlier date. We could not carry out a fair investigation now due to the passage of time.