What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Torridge District Council (25 022 635)

    Statement Closed after initial enquiries Trees 06-Jul-2026

    Summary: We will not investigate Mr X’s complaint about how the Council responded when he reported fly-tipping in 2024. This is because the complaint is late, and there is no good reason to investigate now.

  • Bournemouth, Christchurch and Poole Council (25 022 825)

    Statement Upheld Special educational needs 06-Jul-2026

    Summary: We will not investigate this complaint about how the Council handled an annual review and management of the personal budget. This is because the Council has already accepted fault and offered an appropriate remedy in line with Ombudsman guidance. A further investigation by the Ombudsman is unlikely to lead to a different outcome.

  • Staffordshire County Council (25 023 611)

    Statement Closed after initial enquiries Child protection 06-Jul-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s previous involvement with his child. The complaint is late and there are no good grounds to exercise discretion to consider it now

  • Isle of Wight Council (25 023 978)

    Statement Closed after initial enquiries Traffic management 06-Jul-2026

    Summary: We will not investigate Mr X’s complaint about how the Council considered his request to amend the speed limit on sections of road. This is because there is not enough evidence of fault by the Council to justify investigation.

  • Royal Borough of Kingston upon Thames (25 022 897)

    Statement Upheld Other 06-Jul-2026

    Summary: We will not investigate this complaint about how the Council handled a statutory children’s services complaint. We could not add to the investigation the Council has already carried out.

  • Stockport Metropolitan Borough Council (26 010 067)

    Statement Closed after initial enquiries School exclusions 06-Jul-2026

    Summary: We cannot investigate this complaint about the Council’s role in a school exclusion. This is because the law prevents us from investigating complaints from public bodies.

  • London Borough of Islington (26 000 660)

    Statement Closed after initial enquiries Council tax 05-Jul-2026

    Summary: We will not investigate this complaint about Council tax enforcement as the matter refers to a body out of jurisdiction and there is insufficient evidence of fault by the Council.

  • London Borough of Haringey (25 026 152)

    Statement Closed after initial enquiries Council tax 05-Jul-2026

    Summary: We will not investigate this complaint about a council tax exemption and the Council’s recovery action. This is because there is no significant injustice to warrant our involvement and investigation would not lead to a different outcome. Mr X can also appeal to a tribunal.

  • Somerset Council (25 026 200)

    Statement Not upheld Other 05-Jul-2026

    Summary: Mr X complained the Council failed to deal with his complaints in accordance with its complaints policy. We have found no fault in the Council’s actions.

  • London Borough of Brent (26 003 316)

    Statement Closed after initial enquiries Other 05-Jul-2026

    Summary: We will not investigate this complaint about the Council’s handling of a Freedom of Information Act request and its review. The Information Commissioner is better placed to consider and decide information rights complaints. 

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