Decision search
Your search has 59748 results
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London Borough of Croydon (25 018 235)
Statement Closed after initial enquiries Other 06-Sep-2026
Summary: We will not investigate Mrs X’s complaint about the Council failing to provide support to her adult son for him to access an online course. This is because it is unlikely we would find fault with the Council.
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Birmingham City Council (25 018 581)
Statement Upheld Refuse and recycling 06-Sep-2026
Summary: Miss X complained that although she should receive assisted collections the Council repeatedly failed to collect her household waste while collecting her neighbours’. Mrs X also complained that when her bin was emptied the collection crew did not return it to her property. We found the Council’s repeated failure to collect Mrs X’s household waste and return her bin in line with its assisted collection service is fault. This fault has caused Mrs X an injustice. The Council will apologise and make a payment to Mrs X.
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Bury Metropolitan Borough Council (25 019 003)
Statement Upheld Special educational needs 06-Sep-2026
Summary: The Council failed to complete an annual review of an Education, Health and Care Plan, held during an ongoing appeal, in line with Statutory Regulations. This meant provision that may have been added to the Plan was delayed until the end of the appeal. The Council also failed to meet statutory timeframes for amending the Plan after the Tribunal order, but this did not, on the balance of probabilities, cause significant injustice. The Council has agreed to apologise, make a symbolic financial payment to acknowledge the uncertainty and distress, and make service improvements.
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Chesterfield Borough Council (25 019 038)
Statement Upheld Leisure and culture 06-Sep-2026
Summary: The Council was at fault when music was played during a quieter swim session. The Council has apologised which is an appropriate remedy for the injustice caused. The Council is not at fault for its decision to run quieter swim sessions at the same time as other activities.
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Liverpool City Council (25 019 993)
Statement Upheld School transport 06-Sep-2026
Summary: We found fault on Miss Y’s complaint about it failing to properly assess and decide her applications for her son to receive post-16 home to school travel support. It failed to properly make decisions, show how it reached them, and show how it considered her evidence. The Council agreed to send her an apology, make a symbolic payment for the injustice caused, remind relevant officers and panel members about proper decision making, and carry out a further assessment and decision on her application. The agreed actions remedy the injustice caused.
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Kent County Council (25 020 041)
Statement Upheld Assessment and care plan 06-Sep-2026
Summary: Miss B complained that the Council delayed in reaching a decision about her mother, Mrs C’s long term care needs, misrepresented Mrs C’s capacity to make decisions about her care and communicated poorly with Miss B. We found there was some delay in progressing Mrs C’s case between May and September 2025 which caused Miss B and Mrs C uncertainty. The Council has agreed to apologise to them and make a symbolic payment.
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Cambridgeshire County Council (25 020 317)
Statement Upheld Special educational needs 06-Sep-2026
Summary: Mrs X complained the Council failed to carry out the Education, Health and Care (EHC) assessment process for her daughter, within statutory timescales. The Council was at fault. It did not complete the EHC assessment process and issue the final EHC Plan with statutory timescales. It also did not properly consider its section 19 duty. Because of the fault, Mrs X suffered distress, frustration and uncertainty. Her daughter also lost the opportunity to receive the support in her EHC Plan sooner. The Council will make a symbolic payment to Mrs X.
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London Borough of Brent (25 020 418)
Statement Closed after initial enquiries Traffic management 06-Sep-2026
Summary: We will not investigate Mr X’s complaint about the Council not taking enforcement action in response to his concerns about nearby residents obstructing parking bays. This is because part of the complaint is late, there is insufficient evidence of fault by the Council and any personal injustice is not significant enough to warrant an investigation.
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Surrey County Council (25 021 050)
Statement Closed after initial enquiries Alternative provision 06-Sep-2026
Summary: Mrs X complained her child remains out of education, and the Council has still failed to provide alternative provision, despite a previous investigation finding fault. We cannot investigate this complaint. This is because Mrs X used her right of appeal to the First-tier Tribunal (Special Educational Needs and Disability) and that takes it out of our jurisdiction to consider.
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London Borough of Enfield (25 021 184)
Statement Closed after initial enquiries Allocations 06-Sep-2026
Summary: We will not investigate this complaint about Mr X’s application to join the Council’s housing register. There is not enough evidence of fault causing injustice to Mr X to justify investigating.